“Very easy to use website. Excellent service and very prompt delivery of goods in secure packaging. The range of products is very good. Will definitely use this website again.”
Hi Gillian, thanks for taking the time to leave us a review. We're sorry to hear you have some problems with your 10 Motives refills. I've checked our system and can confirm our team responded to your query within a few minutes of being submitted. We are currently awaiting your response and the return of your faulty refills. Please check your inbox and spam folder in case our response has been delivered there. Best Regards - ET Team
“I've been using electronic tobacconist for around 5 years now and I've never ever had an issue. The speed of delivery is amazing! Usually comes next day! Amazing service with a Huge range of different kits, coils, vape juices etc.. The website is very easy to use and to navigate and any queries I've had the FAQ'S have an answer. Failing that, the response time is very quick should the FAQs not have an answer to your query. Highly recommended!”
“Always good value for money, smooth taste with flavours I have bought. Very quick delivery too. Excellent from start to finish of every transaction. A**”
“I came across this company by sheer chance and I’m so glad I did. My normal site I buy from has been out of stock of the vape liquid I use for months now. This company had my vape liquid in stock plus they had an offer on that you got 6 for £10 an absolute bargain. The boxes were packaged securely and the delivery time was within a couple days,what more can I ask for. Will now be using this company from now on without a doubt. Thank you 😊 for a superb service.”
“I have recently attempted to complain about a product using their website - but either my message couldn't be sent(it didn't say as much, or why) or it has been sent and they have not responded. So their website isn't working correctly or they are ignoring my complaint - after 5 days - according to their website it is not possible to phone them.”
Hi Pauline, thanks for taking the time to leave us a review. We're sorry to hear you're having trouble contacting us. I can confirm our Help Desk is performing correctly and it appears this may be an issue with your browser. I've also checked our system and we haven't received any communication from you before. One of our team has now contacted you via email to help resolve your product issue as soon as possible. Best Regards - ET Team
