“Products generally very good although some batteries are not lasting very well, delivery has always been next day or day after, however royal mail decided 48hr post could be extended so posted by ET 13.32pm 14oct received 14.37 20oct.”
Hi Jeff, thanks for taking the time to leave us a review. We're sorry to hear your Hoxton Classic Rechargeable Batteries don't seem to be performing well. If you continue to experience this issue, please get in contact with us via the Help Desk. Please note that, due to Royal Mail restrictions, certain areas now have to be sent via Royal Mail 48 delivery. They aim to deliver within 48 working hours, but in rare cases it can take up to 7 working days. We thank you for your understanding and patience. Best Regards - ET Team
“I have been using ET for a long while. Delivery is always next day and the price is always the best I can fine for my vape fluid.
ET is the best overall by far in comparison with other sites I've used.”
“I can't get in touch to tell you that my order ET6677464-762 arrived with 2 bottles of e liquid short. I'm in my seventies and can't send pictures. you need a phone line.”
Hello, thanks for taking the time to leave us a review. We're sorry to hear you appeared to have a couple of missing bottles of e-liquid in your last order. After checking our records, we couldn't find any previous contact from you regarding the missing items, nor have we requested any photographs. Our customer care team manages all enquiries via email, and you can contact us by submitting a ticket through the Help Desk on our website. Please get in touch with our team through the Help Desk, and we'll be happy to assist you further. Best Regards - ET Team
“Love the flavour. Plenty of flavours and strengths of the product to choose from. Used ET for years, they are always competitive in price and variety of products. Super quick to receive. Highly recommend.”
“I cannot rate this company any higher order process is easy kept up to date with process of when and how it will be sent and arrives within twenty four hours have used Electric tobacconist uk on numerous occasions and have always given a five star service”
“I use ET every time! Such a great choice, no issues with stock and orders and their help desk and comms are so friendly and ‘human’. The delivery is the most reliable. Could not recommend more highly 🙌😁”
“I’d tried many different vapes. All of which never hit the spot. I tried Vuse Ultra Pods and found them to be excellent. Luckily, on browsing, I found a very good offer for them on Electric Tobacconist. I found the ordering process to be painless and the pods were dispatched and delivered quickly. More than happy to continue using ET UK.”
Hello, thanks for taking the time to leave us a review. We're sorry to hear you didn't appear to receive your order. After checking your tracking, we can see your order was successfully delivered on the 17th of October, the day after it was dispatched. You can view the tracking number in the email you received when it was dispatched. Please check with any neighbours or household members in case they took the order in for you. If you are unable to locate the order, please get in touch with us via the Help Desk. Best Regards - ET Team
