“I’ve been ordering from The Electronic Tobacconist for three years. Great value, superfast delivery (and I’m in Northern Ireland) and all the information needed to get started with a new device or refills.”
“I have been using the company for a while now, probably around 2 years.
Delivery is always quick.
The multibuy deals are better than I can get anywhere else.”
“Perfect , ordering 👌 fast delivery 👌 price 👌
Wondering where you been all my life, been paying high prices for the same product.
I supporting you cos you support me !!”
“Super easy navigation, really easy to re order from previous orders. Next day delivery and best of all free delivery, so many companies charge at least £5.00 delivery on most things. Products exactly what I require and fantastic value. Thankyou.”
“I had a rocky start with my order due to issues with the delivery company, which was quite frustrating. However, the situation quickly turned around thanks to the company's fast action and fantastic customer service. They resolved the problem efficiently, and when the product finally arrived, it was in great condition with beautiful packaging. Despite the initial hiccup, I'm very pleased with the overall experience and will definitely order from them again! :)
Happy Costumer here
Regards,
val”
Hi Valfer, thank you for taking the time to share your feedback. We are very sorry that your experience has not been as smooth as expected. This type of delivery issue is very uncommon, and we regret that this occurred on your first order. Once your order leaves our warehouse, delivery is managed by our courier, DPD. Please note that we only action ‘return to sender’ upon the customer’s request. Your support ticket remains open, and our team is actively investigating the issue. Rest assured, we will be in touch with an update shortly, and we are committed to resolving this for you as soon as possible. We apologise for the inconvenience and appreciate your patience. Best Regards - ET Team
“This company provides an exceptional service. They have a massive range of products, that are well presented on their easy to navigate website. Ordering and payment is simple. The orders are acknowledged and dispatched the same day. If there has ever been a problem with an item, it has been quickly resolved. I simply can't fault them and would highly recommend.”
“Perfection. Service is exceptional, with a great range of products priced well enough to experiment and find favourites. Easy to search for preferred kind of flavour, nicotine strength etc. too.”
