“EXCEPTIONALLY QUICK DELIVERY AS STATED
Website easy to use and navigate
Can't fault service
Wide range of products which is great
Overall 10 out of 10 defo recommend.”
“Thereās a wide selection on the website which had exactly what I needed, I placed my order with ease and the package came very speedily. Definitely recommend ET!!”
“I've been with ET for a while and ordering large quantities of juices, kits, etc..
I've had an issue with one of the kits recently sent it back then it was returned to me swaying it fixed and thoroughly tested when it clearly hasn't, very disappointed so far, especially being a loyal customer and recommended countless friends and family!!!!
Problem now resolved, thank you :)”
“Used to be confident with the service as ordering juices was easy and delivery very quick. Been buying goods for several years now.
However I bought a new vape kit in June and it failed this month. I contacted ET to be told it was out of its 90 day warranty! (90 DAYS?!)
So I ordered this different one. I didnāt work from the get go. No response on the draw. Assuming itās faulty I contacted ET. Was asked to VIDEO the problem! I told them Iām 64, donāt intend to do any such videos and that I expected them to trust me as a long standing customer when I say something doesnāt work, and quoted my rights under the Consumer Rights Act 2015. So I finally got a return slip, and now have to wait for them to receive it, which could take 7 days, inspect it and decide if itās faulty before refunding me, which could be another 3-5 days. Not happy at all! Wonāt be using them again unfortunately as 90 days warranty is a joke, and I expect a BRAND NEW item to work. Lost all trust in them Iām afraid.”
Hi Allie, thank you for taking the time to share your feedback. Weāre sorry to hear that your Innokin Trine kit appeared to be faulty. Please note that Innokin devices are covered by a 90-day warranty. As your purchase was made in June, the warranty has unfortunately expired. However, as a gesture of goodwill, we credited your account with Ā£7.50, which is half the value of the device, to be used towards a new kit. We also regret that you have encountered an issue with a new device. To speed up the replacement process, we usually ask for photos or videos to verify the fault, which allows us to send a replacement immediately along with a returns envelope. However, as you opted not to provide this, we will need the product returned for testing. We have provided Freepost returns information, and once we receive your kit and confirm the fault, we will be happy to resolve the issue for you. Best Regards - ET Team
“Amazing, on use Blu brand as it has different strength nicotine, vape juice.
Special offer 4 for Ā£10 and blu pro with 1 free vape juice. Came the next day, amazing.”
“Always order from ET. Dispatched same day and delivered the next day. When I made a mistake on an order they where happy to exchange the product. 100% recommend and will continue to use in the future”
