“Altogether another good experience shopping on your website,although have noticed recently that some of your top selling items have been out of stock.”
“We had regular orders of NJOY Menthol Cigarettes and rechargers, however for some reason you are unable to get stocks now>
If you do happen to get more stocks the I would like to place an order on hold awaiting you contacting me to pay.
Thanking you in anticipation
David Thomas”
Hi There,
I am sorry to hear that you have not received your order yet.
A member of our customer support team has contacted you regarding the issue, if you have any questions please do not hesitate to reply.
Kind regards,
Scott - ET Team
“Website easy to use. Service was great. I paid for next day delivery and it was the very next day I got them. Also this site was the best price after shopping around for a while.”
Hi Robert,
Thank you for taking the time out to leave us a review.
I'm sorry to hear that your products were out of stock, If you aren't already signed up to stock notifications, you can sign up to these on the product page where it says "Email me when back in stock" (select the desired nicotine level or colour first) and you will be sent an email when they come back into stock.
I hope this helps.
Kind regards,
Scott - ET Team
Hey Tony, thanks for leaving us a review. It's great to hear that you were very pleased with your product and we hope you continue to enjoy it. Kind Regards - Tom - ET Team
Hi there,
Thank you ever so much for taking the time out to leave a review.
I am sorry to hear that you are not able to find the strength you are looking for. I will pass your thoughts onto our purchasing team and they will looking into the possibility of stocking lower strength 88 vape e-liquid.
I hope this helps.
Kind regards,
Scott - ET Team
Thanks for giving us a five-star review George. We're delighted to hear your order arrived the next day! We hope you enjoy your product. Kind Regards - Tom - ET Team
Hi P,
Thank you for rating us 5 stars!
I'm glad to hear that you received your order quickly and efficiently.
We hope you shop with us again soon.
Kind regards,
Scott - ET Team
Hi there,
Thank you for taking the time out to leave a review.
That's good to hear you were happy with our prices on our disposables.
We hope to see you again soon.
Kind regards,
Scott - ET Team
Hey Jan,
Thanks so much for the review. We're delighted to hear your order arrived so quickly!
I'm pleased to hear you like our range of products. I hope you enjoy your purchase.
Kind Regards
Scott - ET Team
Hi Rosie, Thank you so much for taking the time out to leave us a review. I'm so happy to hear you are pleased with your product.
We hope to see you again soon.
Kind Regards
Scott - ET Team
Hey Anne, thanks for your review. I'm pleased to hear you now have your order and the problem was dealt with quickly by our Customer Service Team. Have a lovely day. Kind Regards - Tom - ET Team
Thanks for leaving us a review Ian. Welcome to The Electric Tobacconist! I'm glad to hear you were pleased with your purchase. I'm sorry to hear your strength was out stock at the time, if you are still interested in the strength you can always sign up for our stock notification service. Have a nice day. Kind Regards - Tom - ET Team
