“Competitive pricing and great fast delivery, only downfall is that e-liquids could be organised better and more transparent flavour titles for pure evil range.”
Hi Nicholas, thank you for the review. We're pleased to hear you received your order quickly and were pleased with our prices. Thank you for your feedback, I will pass this information onto our website team. Kind Regards - Tom - ET Team
“This is how it should be,arrived on time & all items in package as ordered.Unlike my previous on line supplier VIPCIG.COM.who sent 2 10ml instead of 30ml that I had payed for missed 3 items off,then totally ignored my e-mails etc....Thank you ..Dave Munn,Carlisle.”
Hi David. Thanks for leaving us a review. We're delighted to hear you were pleased with your order. That's not very good, our Customer Service Team is always available if require any assistance in the future. Kind Regards - Tom - ET Team
Hi James. Thanks for the nice review. That's great you found our website easy to use and we're pleased you will be using us again. Kind Regards - Tom - ET Team
“Delivery is always fast, usually next day. Good website and wide range of products. Sometimes certain products and liquids are out of stock for a long time though.”
Hi,
Thanks for the review.
If you email us on help@electrictobacconist.co.uk our team can advise on why certain lines are out of stock. There is a lot of change going on with new regulations coming in, so quite a few lines may be discontinued over the coming months.
Thanks for taking the time to write in though.
Best regards,
Louis
ET Customer Relations
“The website was easy to use and the order was processed and delivered promptly. The Vapour I wanted was out of stock, I requested an email to confirm when they were back in stock but I'm not convinced that it worked, as no email received yet.”
Hi Joanne, thanks for leaving us a review! I'm pleased to hear your order was delivered quickly. I'm sorry that you have not received your stock notification as of yet, it's possible that we are still waiting for the product to come back into stock. Kind Regards - Tom - ET Team
Hello, thanks for leaving us a review! It's nice to hear that you found our service excellent and you received your order quickly. Kind Regards - Tom - ET Team
“Was a good service. I had a problem with the delivery as theyd missed an item out.. but they solved this on the same day of the complaint. Quick and polite staff. No problems”
Hi Sally, thanks for leaving us a review. I'm sorry to hear that something was missing from your order, but I'm very pleased this was resolved quickly and efficiently. I hope you enjoy your purchase. Kind Regards - Tom - ET Team
Hello, thank you for the review. I'm sorry you found a few items out of stock, but I'm pleased to hear that you found everything quick with us. We aim to obtain stock as quickly as possible to reduce items becoming out of stock. Kind Regards - Tom - ET Team
Hi Joshua, thanks for your pleasant review. It's great to hear you received your order promptly and you are pleased with your product. Kind Regards - Tom - ET Team
