“I was happy using your online service, I found it easy and the delivery time was good, however I wonder if you could supply the 30ml bottles of USA Tobacco so I dont have to order so often ?”
Hi Steven
With this particular brand revamping their flavours, we enquired about stocking 30ml bottles but we are waiting to see if they will become available. There is also a suggestion that anything over 10ml will be outlawed in the relatively near future, so this is another reason why we generally stick to 10ml.
Thanks for your feedback, though,
Kind Regards
Pascal Culverhouse
Managing Director
The Electric Tobacconist Ltd.
Hi David
Thanks for your feedback.
I have just spoken to the team about your most recent order. We looked it up and it would appear you didn't add a free liquid to your order when prompted to do so (the system gives you a choice), meaning it was left off the order. We are more than happy to honour the offer, so if you could email us at help@electrictobacconist.co.uk and tell us which NJOY e-liquid you'd like to try, we will send it out right away.
Alternatively, you can just email us after you place your next order referencing this message.
Kind Regards
Pascal Culverhouse
Managing Director
The Electric Tobacconist Ltd.
Dear Mohammed
I am very sorry to hear this.
Can you email the team on help@electrictobacconist.co.uk with your order number and we will rectify the matter right away.
Kind Regards
Pascal Culverhouse
Managing Director
The Electric Tobacconist Ltd.
“Delivery superb much faster than indicated and very satisfied with overall quality however I purchased a starter kit and was disappointed that not given a choice over cartridges - finished up with 3 that I did not necessarily want (required the bold but only regular supplied).”
Dear Robert,
It sounds like an error has been made here. Sorry for this.
We have emailed you our freepost returns address for you to send these back, but if you don't receive anything, please contact us at help@electrictobacconist.co.uk.
Thank you for your review and hopefully we can arrange a quick and simple swap of the incorrect cartridges you were supplied with.
Kind Regards
The Electric Tobacconist Team
Dear Caroline,
Sorry to hear you were unhappy with a change of price on our site. We have looked up your order and found that your first order was placed while we were running this particular product as part of our "Deal of the Day", so we can understand that you were perhaps surprised to see a higher price second time around, but hopefully you now realise why this was.
Thank you for taking the time to leave us some feedback,
Kind Regards
The Electric Tobacconist Team
