“Fantastic service. Ordered for the first time on Friday afternoon and my items were delivered the following morning. Great selection and prices. Will definitely order again.”
“I've been using The Electric Tabacconist for quite a few years now and I cannot fault them .
Really easy to use website .
When I have a issue it's always been resolved quickly and efficiently .
Delivery is amazing most times next day if I've ordered before 4pm
Everything is packaged so well .
I will continue to use this company
Excellent 100% a great business”
“One of the best out there.
Age verification online so no need to worry to be home for the parcel. Good prices overall and very quick delivery in 24hours. They have lots of choices and a good stock.
I ordered from it a few times and can’t fault it.
Thank you”
“EXCEPTIONALLY QUICK DELIVERY AS STATED
Website easy to use and navigate
Can't fault service
Wide range of products which is great
Overall 10 out of 10 defo recommend.”
“There’s a wide selection on the website which had exactly what I needed, I placed my order with ease and the package came very speedily. Definitely recommend ET!!”
“I've been with ET for a while and ordering large quantities of juices, kits, etc..
I've had an issue with one of the kits recently sent it back then it was returned to me swaying it fixed and thoroughly tested when it clearly hasn't, very disappointed so far, especially being a loyal customer and recommended countless friends and family!!!!
Problem now resolved, thank you :)”
“Used to be confident with the service as ordering juices was easy and delivery very quick. Been buying goods for several years now.
However I bought a new vape kit in June and it failed this month. I contacted ET to be told it was out of its 90 day warranty! (90 DAYS?!)
So I ordered this different one. I didn’t work from the get go. No response on the draw. Assuming it’s faulty I contacted ET. Was asked to VIDEO the problem! I told them I’m 64, don’t intend to do any such videos and that I expected them to trust me as a long standing customer when I say something doesn’t work, and quoted my rights under the Consumer Rights Act 2015. So I finally got a return slip, and now have to wait for them to receive it, which could take 7 days, inspect it and decide if it’s faulty before refunding me, which could be another 3-5 days. Not happy at all! Won’t be using them again unfortunately as 90 days warranty is a joke, and I expect a BRAND NEW item to work. Lost all trust in them I’m afraid.”
Hi Allie, thank you for taking the time to share your feedback. We’re sorry to hear that your Innokin Trine kit appeared to be faulty. Please note that Innokin devices are covered by a 90-day warranty. As your purchase was made in June, the warranty has unfortunately expired. However, as a gesture of goodwill, we credited your account with £7.50, which is half the value of the device, to be used towards a new kit. We also regret that you have encountered an issue with a new device. To speed up the replacement process, we usually ask for photos or videos to verify the fault, which allows us to send a replacement immediately along with a returns envelope. However, as you opted not to provide this, we will need the product returned for testing. We have provided Freepost returns information, and once we receive your kit and confirm the fault, we will be happy to resolve the issue for you. Best Regards - ET Team
