“I'm not going to write any review until my order is sorted out. It was supposed to be delivered on the 27th and never arrived. The idiot who was to deliver it probably delivered it to the wrong address. I was in all day on Thursday the 27th and Friday the 28th and I know he never came to my door. I've also asked my neighbours and nobody called on those two days. Please sort it out soon as I'm a pensioner and can't afford to lose nearly £60. Thank you Owen.”
Hi Owen, thanks for taking the time to leave us a review. We're sorry to hear you didn't appear to receive your order. After checking our system, we haven't received any communication about this issue; however, we're happy to help. We've checked your tracking and can confirm your order was marked as delivered on Thursday, 27th of August. Please check with other household members in case they received the order for you. One of our team has now contacted you directly to provide further assistance. Best Regards - ET Team
“Really good experience with Electric Tobacconist. Great selection of products, competitive prices, and the ordering process was straightforward. My order arrived quickly and was well packaged. Overall, excellent service and I’d happily order from them again.”
“Always great service. Always have what I want in stock. Most recently, ordered yesterday afternoon, dispatched within the hour, delivered this morning.
Is there better service than that?”
“I accidentally ordered my incorrect items , I sent a message back , I was sent how to return items and free posted , credit was in my account in 2 days excellent service. I buy Hexa items which are a very good price , with very quick delivery.”
“I am a long standing custer of ET UK & I am absolutely impressed with the wonderful service provided. It is extremely easy to place an order & the delivery the following day cannot be surpassed & without any complications. Many thanks to the wonderful staff at ET UK.”
“I've been using this company for over 3 years and range of products and prices are very reasonable. Sometimes if you get off issue with any product then their customer services goes extra mile to assist you. Highly recommended.”
