“Absolutely horrible customer experience. I been leaving 100+ pounds with you every month for the last 4 years and when i reach out to support to change delivery address I'm told i have to wait 4 weeks for refund or the product to be re-shipped. Im disgusted with this. I have already submitted an inquiry with trading standards. James was not at all helpful and dismissive from the get-go. I will be taking my business elsewhere, moving forward and will make it as unpleasant for you people as humanly possible. Absolutely shocking. I'm very disappointed.”
Hi Mateusz, thanks for taking the time to leave us a review. We're sorry to hear this. I've checked your order information and can see you requested an address change 2 days after your order was dispatched. Address changes must be reported immediately before dispatch, as they cannot be updated once handed over to the delivery partner. After reviewing your correspondence, I can confirm that James followed our correct procedures. Our policy states that orders with an incorrectly provided address will be returned to us within 4 weeks. Once it is returned, we can offer either a free re-dispatch or a refund. Please note that we cannot be held accountable for the miscommunication of your delivery address. We'd recommend deleting any old addresses from your account to prevent any future problems. We appreciate your understanding. If you have any further questions, please get back in touch with us. Best Regards - ET Team
“Have purchased many times over the past few years and the service is perfect. Easy to use website, with a good selection of E-liquids, and deals. Delivery has always been very quick.”
“This company is the best on the internet very fast next day delivery have lots of fantastic deals very helpful if you have any problems very good ecigs brilliant pricing lots of different oils fantastic taste when using I highly recommend 100%”
“Fantastic service, I order in the afternoon and my products arrive the next day, without fail. I usually bulk buy so I get very good value and free shipping!”
