John Pearce
DO NOT USE THIS COMPANY IF YOU WANT FAST DELIVERY. They advertise "next day delivery on all orders over £35" and "next day delivery if you order before 2pm" however the courier they use - DHL is completely useless. My first order with them was ordered late Tuesday afternoon so I expected that the order would arrive on Thursday. I had notification that the expected delivery date was Friday and after waiting in all day, nothing arrived, nor on Monday. After contacting Edwardes, it did arrive on Tuesday. My second order was ordered on a Monday before 2pm so I expected the next day. Each time I checked tracking it was being put off till the next day. Then I had notification that it had been delivered to a "Martin" on Thursday; it wasn't my house they delivered it to. On the Monday, with no notification it was going to be delivered, I found a note through my letterbox saying that there was no one home although I was home, so obviously the driver only knocked the door and did not use the door bell. I asked for it to be delivered the next day, then the next day, etc. After further calls to Edwardes, it eventually arrived on the following Tuesday - 15 days after ordering. Terrible service.
4 months ago
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Edwardes Bros has a 4.8 average rating from 14,403 reviews

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