Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 15,330 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 15,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“*** Carriage ridiculous. Cost not clear until payment made! Would not buy again”

Helpful Report

Posted 8 years ago

“The parcel was not delivered to the place I requested by DPD. Instructions were very clear and confirmed in an email from Edwardes/DPD : As per your instructions, we can confirm we will deliver to - Garage (Please leave on black trunk in back of garage. Thank you.) - at the address below DPD took no notice of that message, carelessly leaving the parcel on the floor of the garage, near the front. As a result the parcel was crushed on one side when it was caught by our car wheel. Fortunately the contents are fine BUT, WHAT IS THE POINT OF LEAVING CLEAR INSTRUCTIONS if they are not followed.”

Helpful Report

Posted 8 years ago

“I received an email from supplier or carrier saying I had postponed delivery for a further day, I did not do that. The order was eventually delivered on the new delivery date. Not good enough.”

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Posted 8 years ago

“The item received was not the item I ordered, even though the sales picture was exactly what I wanted. When I called I was told the item in the picture was no longer available and an alternative sent which would and did not fit the job. This cost me time and money and I lost the job!”

Helpful Report

Posted 9 years ago

“Ordered 3 items. Only 1 in stock. I received a phone call but no indication when the items would be dispatched. Quite disappointed.”

Helpful Report

Posted 9 years ago

“I ordered 8 LED bulbs and 8 were delivered but only 7 were the same. The eighth was of the same make (Bell) but was of a slightly different construction with a different model number. It gives a different light intensity and pattern which is noticeable as they are in 4 pairs of wall lights in the same room. Edwardes didn't even bother to tell me they had done this. Very disappointed this time as Edwardes had been very good previously.”

Helpful Report

Posted 9 years ago

“All ok apart from I ordered an opal bulb but was delivered a clear one. Yes you did phone to ask if that was ok but I was away on business and only got the message after the bulb was delivered. So now I have paid you for something I didn't want and have to buy what I did want from someone else.”

Helpful Report

Posted 9 years ago

“Ordered some light bulbs on the 21st of October and had to email them to ask where they were on Weds 1st November. Got an email saying they would be delivered on the Friday (3rd) but didn't turn up until Weds 8th November, 18 days after ordering. Simply not good enough and no reason given. Won't order from again.”

Helpful Report

Posted 9 years ago

“The bulbs I ordered turned up on time, however the box was battered and two of the six bulbs were defective. I e-mailed Edwardes immediately and asked for then to send out two replacements... that was over a week ago and I'm still yet to get a reply.”

Helpful Report

Posted 9 years ago

“Not to pack an item because it don't fit your standard box size, but mark it as Sent, is very poor customer service, I'm hoping that the missing parts will arrive completing order, the only thing I could have finished the job on Saturday now I'm on an overun on job which is not good for my customer service to client, and will need to work 1 evening to fit these 10 boxes that requires the Wall surfaces to be trimmed and sealed prior to fitting them, so thank you for this, maybe you need to get some bigger boxes! Is this the best way to treat a first time customer, .. Watch this space......”

Helpful Report

Posted 9 years ago

“make sure when ordering on line you have the stock”

Helpful Report

Posted 9 years ago

“Parts were as described but took a week to arrive even though I paid a £*** + vat postage charge”

Helpful Report

Posted 9 years ago

“order process was good but delivery poor when i sent request to deliver to neighbour as i would. be at work. received message item not delivered no one in ? still haven't received item”

Helpful Report

Posted 9 years ago

“When I placed the order it said delivery on Friday. It's Sunday and still no delivery! I had someone wait in for this delivery that never came.”

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Posted 9 years ago

“Ordering was fine, communication was fine, however delivery was a problem. The driver was rude, and wouldn't respond to my request. I actually cancelled my order down to the delivery issue.”

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Posted 9 years ago

“Ordered two bulbs for insectocutor at work - arrived quite poorly packaged and neither of the tubes worked - they both seemed to be "blown" as when shaken lightly they seemed to be making a crackling noise as if broken insude - tried to phone but no customer telephone number on website! Will not be buying again as poor packaging - not sure if they were broken in transit or before?”

Helpful Report

Posted 9 years ago

“Product was good and swiftly sent but, bearing in mind it was lightbulbs, the packing was terrible - the bulbs and shrinkwrap (which was of a completely inadequate size) were completely separate in the (much larger) box and the bulbs were rattling round inside. I just hope that, as I use the lamps, I find no errors”

Helpful Report

Posted 9 years ago

“Delivery details as I have still not received my goods and also have no idea when it is going to be delivered.”

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Posted 9 years ago

“I placed an order to be delivered directly to site the next working day, i called up on the expected delivery date to be informed the item was not in stock. Your website did not inform me the items were out of stock and cause delays to completing the installation.”

Helpful Report

Posted 9 years ago

“Pointless ordering anything unless you live on the UK mainland. For some unknown reason their courier doesn't deliver across water.”

Helpful Report

Posted 9 years ago

Edwardes Bros is rated 4.9 based on 15,330 reviews