Edwardes Bros Reviews

4.82 Rating 8,972 Reviews
97 %
of reviewers recommend Edwardes Bros
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
99%
accurate and undamaged orders
97%
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour

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The product guide and ordering procedure from Edwardes was exactly as specified and the product was quick and easy to fit - however I found the parcel delivery service frustrating because I was sent an e mail to confirm the day and time of delivery but when I completed the option to request the parcel be left with a neighbour the response pinged back stating that the deliverer would prefer a text. I tried to text but the deliver's text service was blocked? The parcel was delivered to my home address early evening on the correct day; I was fortunately at home however the overall process didn't inspire confidence because I wasn't sure where the parcel was actually going to end up.
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Posted 4 years ago
Good prices and fast despatch. However, the lack of any meaningful packaging materials meant the items got damaged in transit. Try putting items in a box, not just wrapping them in a bit of black plastic film!
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Posted 4 years ago
Huge parcel for one 60 pence fuse.No thought about envirement issues. Postage charge over the top, parcel size over the top.
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Posted 4 years ago
Ordered 2 items. One was delivered promptly and efficiently. The other one wasn't and to date I have revecied no infprmation as to when it will be delivered.
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Posted 5 years ago
The under plinth heater arrived with one corner of the brown fascia panel fitted to the unit bent. Fortunately I was able to bend it back to its original shape/position without too much trouble which saved the problem of returning the unit. The packaging could maybe have been of better quality or the courier should have taken more care. Delivery time was excellent as was the communication from Edwardes concerning delivery slot. Overall service was good but unfortunately the dam waged goods has forced a downgraded mark.
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Posted 5 years ago
Packaging was good. Delivery was quick. Most of the bulbs were as expected. The description of the halogen tubes was not very clear: the length given did not include the pins, so the tubes did not fit my lights.
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Posted 5 years ago
Recieved wrong item to then be told they didn't have the item I wanted in stock, however the company where understanding and offered me a refund. Thanks.
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Posted 5 years ago
Edwardes Bros is rated 4.82 based on 8,972 reviews