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Edwardes Bros Reviews

4.8 Rating 14,343 Reviews

97 %

of reviewers recommend Edwardes Bros

Company Reviews

Product Reviews

4.8

Based on 14,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Edwardes Bros 5 star review on 24th June 2023

Edwardes Bros 5 star review on 21st April 2023

Edwardes Bros 5 star review on 26th November 2022

Levent Bostanci

Edwardes Bros 5 star review on 20th October 2022

Edwardes Bros 5 star review on 14th September 2022

Edwardes Bros 5 star review on 17th May 2022

30

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The MK plugs that I ordered (***) appeared to differ only in colour (orange and white). In fact they were of quite different construction, the whilte plugs having much inferior cable anchors, little better in fact than those in Duraplug PF133BLK and products from other manufacturers which are available more cheaply.”

Posted 6 years ago

“Delivery was great and the products also perfect. The only issue I have is the website is terrible to make a big order on. Each item you want to add to you cart you get taken to the cart and you can’t get back to where you where without going through the home page. Website is also very slow. My advise have a look at your competitors website TLC their system works very well.”

Posted 6 years ago

“Better stock control when ordering so you know item is in stock and you will actually get it!”

Posted 7 years ago

“The process of ordering online was ok. When I tried to phone before placing my (small) order for some advice there was no reply. The order arrived on the pre notified time. When I came to fit the bulbs one was faulty.”

Posted 7 years ago

“ITEM HAD A FAULT, ONE OF THE EIGHT LIGHTS DID NOT WORK. CONTACTED SELLER BY E-MAIL, NEVER RECEIVED ANY RESPONSE.”

Posted 7 years ago

“The package arrived in a totally repackaged condition. The boxes inside the package containing the picture light fittings were damaged but as far as we can tell the light fittings appear to be OK. Our electrician has not yet fitted them so we are not sure if they were damaged in transit. It was unclearwho had repackaged the parcel. We shall advise you in due course if the fittings were damaged. ***”

Posted 7 years ago

“Postage cost way too high , much higher than actual cost of item purchased”

Posted 7 years ago

“Initially, despite the product being indicated as in stock on a 2 to 3 days standard free delivery, it took nearly 3 weeks. I emailed requesting an update after a week with no reply. When I telephoned, the representative apologised and told me they were out of stock. He promised delivery the following week, which was correct. The product arrived well packaged and the courier excellent.”

Posted 7 years ago

“Great online information, fast delivery and responsive, helpful staff. Technical support can be misleading as staff aren't always clear about what is included in the box when the website info is ambiguous.”

Posted 7 years ago

“Northern Ireland is still part of U.K. After I ordered It cost an extra £*** delivery Should have been advertised as such Still ordered Regards ***”

Posted 7 years ago

“everything good apart from price was £*** cheaper elsewhere”

Posted 7 years ago

“Order accepted but of five bulbs ordered only one in stock. Requested refund but no response as yet. Appreciated being informed by sales dept. but appears to be a problem with website/stock control.”

Posted 7 years ago

“The fundamental design of the web pages with regard to the add to basket icons on the product pages does not work well. I found that I was clicking on the product above when choosing to add products to the basket. It would be better and less confusing if the add to basket icon appeared to the side of the products on each page / section. I know this means a complete redesign but count up the number of errors you have had to correct because of this. Other than this your website and service is very good.”

Posted 7 years ago

“Apparently what I ordered was dispatched but DPD failed to deliver as apparently there was a 'Road Incident' so they decided not to deliver until after the weekend! This all happened at 3pm on Friday. Surely they could have made some effort to deliver either late on Friday or on Saturday!”

Posted 7 years ago

“Items arrived in good time but were very dirty and looked second hand.”

Posted 7 years ago

“Goods dispatched very promptly, but wrongly addressed on package so delivered to wrong address. Owner of house was in, but package left on his doorstep and not signed for, despite claim on courier's website.”

Posted 7 years ago

“The order information was clear and delivery prompt. The only thing really was that there are 4 screws , 2 for each cover at the end, holding the covers on. These screws weren't with the product. Its a good job that I am replacing a defective unit and can use the ones out of that. Else it might be a nuisance trying to find suitable replacements as they are aren't a standard size”

Posted 7 years ago

“product was as required but delivery date not met. With the delay it would've been cheaper and more economical to have used the ***”

Posted 7 years ago

“I was amazed that my item was visually damaged yet still packed and sent out. When I unpacked it it was so obvious so wondering why you packer didn't also see it??”

Posted 7 years ago

“10 tiny fuses were sent in a massive big box. Padded envelope would have been much more convenient.”

Posted 7 years ago

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Edwardes Bros is rated 4.8 based on 14,343 reviews