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Edwardes Bros Reviews

4.8 Rating 14,392 Reviews

97 %

of reviewers recommend Edwardes Bros

Company Reviews

Product Reviews

4.8

Based on 14,392 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Edwardes Bros 5 star review on 24th June 2023

Edwardes Bros 5 star review on 21st April 2023

Edwardes Bros 5 star review on 26th November 2022

Levent Bostanci

Edwardes Bros 5 star review on 20th October 2022

Edwardes Bros 5 star review on 14th September 2022

Edwardes Bros 5 star review on 17th May 2022

30

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive shipping charges to the Channel Islands. The option to use *** would have been good. I managed to get the same lamps from a different supplier, less VAT, cheaper than yourselves and the shipping was only £*** via second class post.”

Posted 7 years ago

“Description on site needs to match supplied product. Picker/packers need to pack all of the cables on the order. Process around collections is a little confusing”

Posted 7 years ago

“I was looking for a replacement CCTV recorder and knew the ESP model I was interested in and found a complete kit on Edwardes site. Very good price but not surprised as it was the last one. I ordered and got a phone call which I missed due to my phone being faulty. I rang the next day and they told me the item I ordered was not as listed and only the recorder. I still had it because I never had time to look around for another one. Not over pleased as it was not a particularly good price and never got an apology for the hassle.”

Posted 7 years ago

“Order process easy. Delivery fantastic. Goods 90% great. Only issue which drops my score is that the brushed stainless switch covers have a couple of noticeable scratches on them, and even a plaster looking thumb print on one which was inside a sealed plastic bag..How has that happened.......Arrgh !! All goods individually wrapped/sealed in MK plastic bags, but placed together inside bubble wrap, which may have caused the scratch marks during transit, but obviously not the thumb print.”

Posted 7 years ago

“Not easy to set up my account - I had to try 3 times as although I had input my e-mail address the program kept telling me I had not done so. Otherwise no issues.”

Posted 7 years ago

“I ordered enlite led light battens from you based on the pictures on your website. What i have received is quite different from the pictures on your website. Fortunately I can use what has been supplied in a hidden location. I would be pleased if you could advise me why this has occured”

Posted 7 years ago

“ordered on line from Ireland, payment was taken and then received an email to say no deliveries to allowed to Ireland, if this is the case then the web site should not allow the order go through. The amount refunded was less then the amount taken . ***”

Posted 7 years ago

“Speed of delivery excellent. However box was misshapen. Assume contents OK as plenty of bubble wrap surrounding the 5 boxes of bulbs we ordered. Price was very good in comparison with other suppliers. Only one used as yet. TIME WILL TELL IF THEY LIVE UP TO THEIR PROMISED LIFE SPAN SO CANNOT COMMENT ON THIS AS YET. Would probably recommend on situation so far because of delivery speed and price comparison.”

Posted 7 years ago

“Cable reel shipped with no additional packaging, not surprisingly the reel was somewhat damaged in transit. Fortunately the cable was OK, but not too happy.”

Posted 7 years ago

“Order was not delivered as promised , due to it being missed on collection from yourselves ,”

Posted 7 years ago

“I am very happy with the products but the state of the box when it arrives is awful. We always order lots of roofing bolts, or varying sizes. The boxes inside the main box are completely ruined and all the bolts mix together which is very frustrating and time consuming to then sort out into the different sizes.”

Posted 7 years ago

“Order not complete when date of delivery, had to telephone for answer, then told delivery will be Friday. no delivery, again no communication. (e-mail would have be ok). telephoned Tuesday enquiring, delivery Wednesday as per promised. Could do with more communication (via e-mail) with non completed orders, otherwise a good service.”

Posted 7 years ago

“External box containing two items not robust enough badly battered on arrival, just hanging on to the items”

Posted 7 years ago

“Cheapest price. No point in emailing any of the branches or sales you they just ignore you!”

Posted 8 years ago

“did not arrive will ring today to get update of what happened.????”

Posted 8 years ago

“Everything was excellent except the delivery. I gave explicit instructions that if out the delivery was to be left in the open porch beside the (very obvious double) garage. The parcel was left outside the front door close to the road. Luckily it was not stolen as we did not return until 3 days after delivery. There is no point in having the option to give such instructions if nobody takes any notice.”

Posted 8 years ago

“Great prices and speedy delivery, I would have given 5 stars but the packaging is the let down. Most orders have been acceptable but a bit bashed about, but the last delivery was made in a large box that arrived completely battered, with the top of the box peeled right open, easily large enough for things to fall out. There was also a small rectangle cut out of the side panel of the box that must'be been there before positing.”

Posted 8 years ago

“The items sent were not those which were ordered. However, once the error was pointed out to Edwardes Bros, the error was dealt with in a pleasant and efficient manner by "***"; hats off to him. Also a problem arose which is probably beyond the control of the Company - the items were delivered to the wrong address both on 11th Nov and 15th Nov 2016. At least they were dropped off in the correct village! Oddly, I would use Edwardes Bros again.”

Posted 8 years ago

“Wrong socket ordered after wrong advice ,on saying that they did what they could to rectify the issue . Still very disappointed . But lesson learnt.”

Posted 8 years ago

“Yes we would recommend this company and product the delivery time spot was superb.”

Posted 8 years ago

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Edwardes Bros is rated 4.8 based on 14,392 reviews