Edwardes Bros Reviews

Name: Edwardes Bros
Rating: 4.85

4.9 Rating 14,935 Reviews

97 %

of reviewers recommend Edwardes Bros

4.9

Based on 14,935 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 8th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order process easy. Delivery fantastic. Goods 90% great. Only issue which drops my score is that the brushed stainless switch covers have a couple of noticeable scratches on them, and even a plaster looking thumb print on one which was inside a sealed plastic bag..How has that happened.......Arrgh !! All goods individually wrapped/sealed in MK plastic bags, but placed together inside bubble wrap, which may have caused the scratch marks during transit, but obviously not the thumb print.”

Helpful Report

Posted 8 years ago

“Speed of delivery excellent. However box was misshapen. Assume contents OK as plenty of bubble wrap surrounding the 5 boxes of bulbs we ordered. Price was very good in comparison with other suppliers. Only one used as yet. TIME WILL TELL IF THEY LIVE UP TO THEIR PROMISED LIFE SPAN SO CANNOT COMMENT ON THIS AS YET. Would probably recommend on situation so far because of delivery speed and price comparison.”

Helpful Report

Posted 8 years ago

“Postage cost way too high , much higher than actual cost of item purchased”

Helpful Report

Posted 8 years ago

“Apparently what I ordered was dispatched but DPD failed to deliver as apparently there was a 'Road Incident' so they decided not to deliver until after the weekend! This all happened at 3pm on Friday. Surely they could have made some effort to deliver either late on Friday or on Saturday!”

Helpful Report

Posted 8 years ago

“product was as required but delivery date not met. With the delay it would've been cheaper and more economical to have used the ***”

Helpful Report

Posted 8 years ago

“I was amazed that my item was visually damaged yet still packed and sent out. When I unpacked it it was so obvious so wondering why you packer didn't also see it??”

Helpful Report

Posted 8 years ago

“Cable reel shipped with no additional packaging, not surprisingly the reel was somewhat damaged in transit. Fortunately the cable was OK, but not too happy.”

Helpful Report

Posted 8 years ago

“Description on site needs to match supplied product. Picker/packers need to pack all of the cables on the order. Process around collections is a little confusing”

Helpful Report

Posted 8 years ago

“Items arrived in good time but were very dirty and looked second hand.”

Helpful Report

Posted 8 years ago

“Not easy to set up my account - I had to try 3 times as although I had input my e-mail address the program kept telling me I had not done so. Otherwise no issues.”

Helpful Report

Posted 8 years ago

“Order was not delivered as promised , due to it being missed on collection from yourselves ,”

Helpful Report

Posted 8 years ago

“The process of ordering online was ok. When I tried to phone before placing my (small) order for some advice there was no reply. The order arrived on the pre notified time. When I came to fit the bulbs one was faulty.”

Helpful Report

Posted 8 years ago

“The fundamental design of the web pages with regard to the add to basket icons on the product pages does not work well. I found that I was clicking on the product above when choosing to add products to the basket. It would be better and less confusing if the add to basket icon appeared to the side of the products on each page / section. I know this means a complete redesign but count up the number of errors you have had to correct because of this. Other than this your website and service is very good.”

Helpful Report

Posted 8 years ago

“I ordered enlite led light battens from you based on the pictures on your website. What i have received is quite different from the pictures on your website. Fortunately I can use what has been supplied in a hidden location. I would be pleased if you could advise me why this has occured”

Helpful Report

Posted 8 years ago

“I am very happy with the products but the state of the box when it arrives is awful. We always order lots of roofing bolts, or varying sizes. The boxes inside the main box are completely ruined and all the bolts mix together which is very frustrating and time consuming to then sort out into the different sizes.”

Helpful Report

Posted 8 years ago

“Order not complete when date of delivery, had to telephone for answer, then told delivery will be Friday. no delivery, again no communication. (e-mail would have be ok). telephoned Tuesday enquiring, delivery Wednesday as per promised. Could do with more communication (via e-mail) with non completed orders, otherwise a good service.”

Helpful Report

Posted 8 years ago

“External box containing two items not robust enough badly battered on arrival, just hanging on to the items”

Helpful Report

Posted 8 years ago

“The package arrived in a totally repackaged condition. The boxes inside the package containing the picture light fittings were damaged but as far as we can tell the light fittings appear to be OK. Our electrician has not yet fitted them so we are not sure if they were damaged in transit. It was unclearwho had repackaged the parcel. We shall advise you in due course if the fittings were damaged. ***”

Helpful Report

Posted 8 years ago

“10 tiny fuses were sent in a massive big box. Padded envelope would have been much more convenient.”

Helpful Report

Posted 8 years ago

“ordered on line from Ireland, payment was taken and then received an email to say no deliveries to allowed to Ireland, if this is the case then the web site should not allow the order go through. The amount refunded was less then the amount taken . ***”

Helpful Report

Posted 8 years ago

Edwardes Bros is rated 4.9 based on 14,935 reviews