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Edwardes Bros Reviews

4.8 Rating 14,343 Reviews

97 %

of reviewers recommend Edwardes Bros

Company Reviews

Product Reviews

4.8

Based on 14,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Edwardes Bros 5 star review on 24th June 2023

Edwardes Bros 5 star review on 24th June 2023

Edwardes Bros 5 star review on 21st April 2023

Edwardes Bros 5 star review on 26th November 2022

Levent Bostanci

Edwardes Bros 5 star review on 20th October 2022

Edwardes Bros 5 star review on 14th September 2022

Edwardes Bros 5 star review on 17th May 2022

30

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“one piece of order was sent in the wrong size so had to go and buy another from a local supplier very disappointed as item cost nearly £*** couldn't be bothered to contact you for a replacement as needed it now and not in 3-4 days time plus the cost of sending it back and then having the argy bargy of getting the costs back so as is of no use to me i suppose i will have to scrap it i so hate wasting money”

Posted 6 years ago

“*** Pity about delayed delivery - coureir?”

Posted 6 years ago

“I checked companies who would deliver soonest and ordered from Edwards who promised my order to be delivered on 24th August 2018. This morning on the 27th of August my order still has not arrived. I ordered hoping for next day delivery. The email confirmed delivery on 24th August. This needs reviewing.”

Posted 6 years ago

“*** The service was quick and efficient. However the packaging was inadequate and the product was distorted and damamaged on arrival. With some careful cutting I have managed to save sufficient undamaged pieces for my job.”

Posted 6 years ago

“More than anything, all I want is to order something, get the right thing delivered and get my invoice. Edwardes, Farnell and RS Components are the 3 companies that I buy from which it feels like they will do anything not to give you an invoice. It really makes me want to go else where. I'm not sure why it is such a problem to get a vat receipt for goods purchased.. Also on a minor point, the website could be simplified.”

Posted 6 years ago

“Some of the channel spring nuts arrived mixed with the wrong size thread. Cable tray arrived bent and damaged. Due to a tight timescale there was no time to return the items and had to make do.”

Posted 6 years ago

“Much confusion caused because neither Edwardes nor DPD mentioned my order was split into 3 parcels. This would have helped a lot. DPD told me 'Your parcel is delayed until Monday'. When I enquired of Edwardes (***) what was happening the guy said "I bet it's the tails that are delayed. They always send cut cable separately and later for some reason. I have no idea why." So, this is a known phenomenon. I will buy meter tails from TLC in future, pay extra but avoid having to redirect a delayed parcel and go to collect it. Apart from that, all good.”

Posted 6 years ago

“I failed to process another order because it kept on àsking me to log in.I no choice but to abandon it for another supplier.”

Posted 6 years ago

“Only part of order in stock.”

Posted 6 years ago

“I received one message about delivery time here and another message saying ready for me to collect from Trowbridge or somewhere. You asked my rating before goods received.”

Posted 6 years ago

“Delivery was very good ***”

Posted 6 years ago

“service very good I have only given three stars as the headline price is misleading. Price should show clearly price with and without VAT and also clearly indicate if there isa a n extra charge for shipping and how vmuch”

Posted 6 years ago

“cheapest price and next day delivery excelent”

Posted 6 years ago

“Delivery not on time”

Posted 6 years ago

“I think the service was very good, prompt delivery, however the item I ordered, a very small bell push, could have been posted for a lot cheaper than it cost me to have it delivered by DPD.”

Posted 6 years ago

“Ordered 4 reducers one turned up per the picture and 3 were different. All will do the key job of reducing adequately but we had a special use which the one pictured was particularly suited for”

Posted 6 years ago

“Delivery as promised, however due to poor packaging, one plastic connection box arrived smashed in the package. Suggest such items are better protected for future orders. Do”

Posted 6 years ago

“One of the items was broken - which was dismaying. Packing securely needs attention. I have returned to exchange all and to replace the broken one - I have yet to receive and so am unable to comment further.”

Posted 6 years ago

“Items as promised, Not well packed and took a day longer than they should have to be delivered.”

Posted 6 years ago

“The ordering process was quick and easy and delivery was very quick. My only reservation was that I had an incorrect part sent in my order, I sent an email and somebody tried to ring me once but I was obviously in a meeting or at lunch so I was sent an email saying will you ring me about this rather than ringing me later or sending a resolution via email. I feel the *** was then back on me to sort it out. Other than that I was very happy with the service.”

Posted 6 years ago

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Edwardes Bros is rated 4.8 based on 14,343 reviews