Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.72

4.7 Rating 695 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

Write Your review

Tell us how Eden Verandas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very knowledgeable sales rep. The product is a bit overpriced for what it is, but the quality is evident. Surveyor sent out in good time. Went with Eden as seemed very professional and diligent. Delivery turned up in a large truck despite the survey stating limited access. Delivery guys had to carry over a long distance to the property. Fitting team were on time, professional, and courteous. They cleaned up after installation, although everything was put into a huge yellow sack for later collection by a 3rd party contractor. Again with the known limited access a large truck was sent and could not collect the large unsightly rubbish from the front of our house. Had to chase this up which was annoying. Collected over a week after installation. Other than mentioned, overall Eden have installed a high quality product to a very high standard and I would definitely recommend. Very happy with chosen product.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to write a review, we take all feedback seriously and we are very pleased to know you have been left happy with the installation and product. We will take your feedback on board in regards to the collection delay. Thank you again for your review.

Posted 5 years ago

“Very pleased with our awning”

Helpful Report

Posted 5 years ago

Its great to know you are happy with your new awning, thank you for sharing your feedback.

Posted 5 years ago

“Only one hiccup when advised the cost of some brackets had not been included in original quote. Administrators dealt with the embarrassment courteously. Delivery an installation was slick and on time. Pleased with the veranda.”

Helpful Report

Posted 5 years ago

“Good service all round Install timings were a little out, dates kept being moved.”

Helpful Report

Posted 5 years ago

“We were very pleased with our verandah. Very good customer service and solid, lovely looking structure. The workman only took a day but unfortunately they had to come back to clean it as it wasn’t done to a good standard!! Otherwise would recommend just a shame we had to make a complaint which could have been avoided.”

Helpful Report

Posted 5 years ago

“Very professional team. They turned up on time, took care with our property, were courteous, and left the patio spotless after the awning was fitted. Very pleased with the result.”

Helpful Report

Posted 5 years ago

“The quality of the awning is very good. No complaints there. The only reason I've given a 4 rather than a 5 is it took three goes to get it fitted, which I feel could have been avoided if the survey had been a bit more thorough. It shouldn't be down to the fitting teams to find out work needs doing. Still, a great product which got fitted for a fair price and I would recommend and use them again.”

Helpful Report

Posted 6 years ago

“Professional service, helpful staff”

Helpful Report

Posted 6 years ago

“Process of purchase was a bit slow with late notice on a need for planning permission. Installation was excellent and electric awning looks great”

Helpful Report

Posted 6 years ago

“All work carried out in a timely fashion, no issues or problems. Pleasing result.”

Helpful Report

Posted 6 years ago

“Generally very pleased. Delivery was on time and the installers were trouble free. The appearance is excellenthe and it will h certainly be durable. Unfortunately the was a leak between the veranda roof and the house wall. This took two return visits by the installers and finally a trip from Essex to us in Yorkshire by the installation manager to put right. It's OK now (we think!)”

Helpful Report

Posted 6 years ago

“The build quality of our awning is excellent and its installation was smooth and faultless. Our only disappointment stems from the salesman promising a delivery date that was hopelessly inaccurate, resulting in a significant delay during the hottest summer in years. To their credit the office staff handled our sometimes terse communications with charm and understanding. Overall we would certainly recommend Eden Verandas to anyone who seeks a value for money, quality product.”

Helpful Report

Posted 6 years ago

Thank you so much for this review. We're terribly sorry for the delay installing your awning and very glad that you were still happy to recommend us.

Posted 6 years ago

“Very efficient company, delivered exactly as visualized by us in our requirements. They were not afraid to offer different ideas that actually saved us on the cost. Fitters were very good and attentive to details of the finish. Very pleased, except maybe of the cost!!”

Helpful Report

Posted 6 years ago

Thank you so much for this review. Our planners and installers were delighted to read your comments. We're just sorry we couldn't get the price down further for you!

Posted 6 years ago

“Very pleased with my veranda, high quality and built to last with a great service.”

Helpful Report

Posted 6 years ago

Thank you so much for taking the time to let us know how happy you are with the veranda!

Posted 6 years ago

“Good customer service throughout and excellent technical support relating to the installation of our Veranda.”

Helpful Report

Posted 6 years ago

Thank you for the great feedback which we have passed on to John and the rest of the team.

Posted 6 years ago

“Explained what to expect and then delivered in terrible weather, completing the job as promised.”

Helpful Report

Posted 7 years ago

Thank you so much for rating and reviewing us. Snow or no snow...our installers will be there if they can! Hopefully the two new glass porches are doing their job and keeping out the terrible rain we're having now!

Posted 7 years ago

“Initial install went excellently. Can tell you what I think about the product after I use it.”

Helpful Report

Posted 7 years ago

Thank you for the feedback. We're so glad that the installation went well. Fingers crossed for some lovely sunshine so you can test out your new awning soon!

Posted 7 years ago

“Good staff”

Helpful Report

Posted 7 years ago

Thank you for the compliment!

Posted 7 years ago

“Very pleased with our veranda it was installed in a full day, however the bag of rubbish outside on our drive is still waiting to be picked up after a week. The electrician came a few days later to attach power to use the blind and lights really pleased with the overall look not too pleased with the way the electrics look inside our home you can see a few feet of trunking as you walk in our living room. Would definitely recommend this product as we now have better use of outside space undercover.”

Helpful Report

Posted 7 years ago

Thank you for your review, we really value your feedback. We're so pleased that you were happy overall and would recommend Eden Verandas. A member of staff is chasing the rubbish collection now and will contact you today to make an appointment for us to re-visit and take a look at the wiring/trunking issue.

Posted 7 years ago

Eden Verandas is rated 4.7 based on 695 reviews