Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.72

4.7 Rating 694 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the product is outstanding and the installers were meticulous and punctual. It was unfortunate that the length of the side blind was not measured correctly and had to be reordered from Germany. This meant a very long delay before completion.”

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Posted 2 years ago

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Posted 2 years ago

“The project was delayed by several months as we were informed by Eden that planning permission was not required. This turned out not to be correct, although Eden acknowledged their error and paid for the planning application. Supply of the goods from Germany was delayed. The guys doing the installation, however.were excellent. Pleased with the end result.”

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Posted 3 years ago

“In the end everything was fine it just took to long. We ordered in June completed end of January”

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Posted 3 years ago

“Everyone who was here just got on with their jobs from the delivery drivers to the excellent fitters who kept us fully informed all day.”

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Posted 3 years ago

“We are pleased with the end result. There were some delays with delivery and installation which were disappointing at the time but we received a JL voucher as a gesture of goodwill. The actual installation was done efficiently and there was minimal disruption. Overall a good job.”

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Posted 3 years ago

Thank you for your review. We are happy to hear you are pleased with the installation we have completed for you. We hope you have many years of enjoyable use with the product.

Posted 3 years ago

“We are pleased with the quality of the product and service, but slightly disappointed that the awning does not solve our problem of the sun in the evenings. We thought that the angle would be different.”

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Posted 3 years ago

Thank you for your review. We are very happy to hear you are pleased with the product and service we provide. In regards to the angle of the awning, we are able to alter the pitch to suit your requirements. At your convenience, please do call our helpful customer service team on 01252 451580 (Option 3) who can make arrangements for an engineer to come out and alter this for you. We look forward to hearing from you.

Posted 3 years ago

“Sadly got caught by EU red Taipei and coronavirus delivery delays but once the parts arrived fitting went very smoothly.”

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Posted 3 years ago

Thank you for your review. We do agree that it was unfortunate that there were delays that were unpreventable but we are so pleased that you are happy with the installation and we hope that you have extensive use of the veranda in the coming years.

Posted 3 years ago

“Quality of Veranda is very good, but the waiting time lets the company down.”

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Posted 3 years ago

We are pleased to hear you are happy with your installation. Regrettably, there have been delays due to the material shortages in the construction industry during the past 18 months, but thank you for bearing with us. We hope the quality of the veranda offsets the frustrations regarding waiting time and wish you many years of enjoyment.

Posted 3 years ago

“The product is excellent, final delivery date reliable and your staff courteous and helpful. I find the cost quite high but the final installation, its obvious quality, justifies the expense.”

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Posted 4 years ago

“Good communication so far friendly helpful staff delivery and installation on times stated looks very good just some teething trouble with slight leakage in some areas have been assured that this will be dealt with. Pleased so far”

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Posted 4 years ago

“work carried out very efficiently and very pleased with end result”

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Posted 4 years ago

“The Eden awning now installed will be an undoubted asset when the hotter weather arrives. The installation was efficiently carried out by competent tradesmen who were both polite and well qualified and equipped. Our one difficulty has been understanding the instructions for the remote control.”

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Posted 4 years ago

“Everything went to plan and we were notified when there were changes due to the present situation. The explanation about using the control was rather quick and the booklet isn't too clear but we managed. A wire seemed to be flapping and my husband had to get up and discovered it was to the lighting system we would have preferred in to be secured. The old awning is in our garden and awaiting removal.”

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Posted 4 years ago

“I am very pleased with the Glass Room. It is very beautiful, very comfortable to eat, sit, work and play in there ! My child and I are in it, all the time ! The finish is stunning, the material are very good quality (especially the sliding doors) and it looks high standard. A veranda from Eden Veranda definitely adds value to your property (more than what you have/will spent for it). The journey was not easy. It was a complex and difficult project due to some very odds shapes throughout the facade of the house. Eden Verandas made no mistake in the conception with security and solidity in mind. The only issue was a mistake made in the order. I ordered in December, but in March, they came for installation with the wrong beams (size)… So they came back in May, but with some missing parts…. With Covid and us being away in the summer, it was only finalised few weeks ago… It is not easy to deal with a project that stops and goes, twice. Therefore some parts got damaged along the way because not protected in between. But in the end, Eden Verandas were extremely professional, truly trying their best under exceptional circumstances and provided compensation that reached my satisfaction. We are humans and we all make mistakes. In the end, it was dealt with high professionalism and kindness. A big thank you to Andrew L. and Emma S., it was a pleasure to work with you. I highly recommend Eden Verandas.”

Helpful Report

Posted 4 years ago

“I am very pleased with the Glass Room. It is very beautiful, very comfortable to eat, sit, work and play in there ! My child and I are in it, all the time ! The finish is stunning, the material are very good quality (especially the sliding doors) and it looks very high standard. A veranda from Eden Verandas definitely adds value to your property (more than what you have/will spent for it). The journey was not easy. It was a complex and difficult project due to some very odds shapes throughout the facade of the house. Eden Verandas made no mistake in the conception with security and solidity in mind. The only issue was a mistake made in the order. I ordered in December, but in March, they came for installation with the wrong beams (size)… So they came back in May, but with some missing parts…. With Covid and us being away in the summer, it was only finalised few weeks ago… It is not easy to deal with a project that stops and goes, twice. Therefore some parts got damaged along the way because not protected in between. But in the end, Eden Verandas were extremely professional, truly trying their best under exceptional circumstances and provided compensation that reached my satisfaction. We are humans and we all make mistakes. In the end, it was dealt with high professionalism and kindness. A big thank you to Andrew L. and Emma S., it was a pleasure to work with you. I highly recommend Eden Verandas.”

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Posted 4 years ago

“I'm delighted with my new veranda with sliding doors; fitters were on time & coped with bad weather & imminent LockDown, despite travelling long distance , and facing problem with installation as survey/manufacture had misjudged location of drain downpipe, necessitating return visit after lockdown. There was a glitch with undershade/ lights controller, now also resolved. Again workers were pleasant & efficient. I cannot complain about time taken, as lockdown has impacted so widely”

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Posted 4 years ago

Thank you for your review, we are very pleased to know you are enjoying your new Veranda.

Posted 4 years ago

“All works completed to a high standard.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“We have had exc Ellen service from Eden; their product quality is great and their staff are very helpful. We are enjoying lockdown in the garden with our new awning.”

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Posted 4 years ago

“We would have given 5 but we couldn't use the awning when it was fitted because the lead wasn't long enough to plug it in! After all the surveys and measuring to scimp on a few inches of cable was really frustrating. At least make sure the cable is long enough to reach the floor where most plug sockets are.”

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Posted 4 years ago

Eden Verandas is rated 4.7 based on 694 reviews