Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.72

4.7 Rating 695 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our new veranda is a sturdy, quality product. The fitting team worked skilfully throughout the whole process. We would certainly recommend the team. Eden Verandas have been very professional from designing, surveying, fitting and office administration. We would certainly recommend Eden Verandas to family and friends.”

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Posted 4 years ago

“Professional service. Very pleased with our glass room.”

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Posted 4 years ago

“We found Eden Verandas a very good company to deal with. Their consultant, surveyor, fitters and electrician were all very polite and professional. The awning we purchased is a very well made and quality product.”

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Posted 4 years ago

“Just had an Awning fitted and extremely happy with the quality and service provided, would highly recommend.”

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Posted 4 years ago

“Excellent service kept well informed throughout love our new awning”

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Posted 4 years ago

“Great service from start to finish. Veranda has been installed now for a couple of weeks really pleased with it great to get and enjoy the outside in bad weather and still stay dry. Highly recommended”

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Posted 4 years ago

“Good service and great product”

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Posted 4 years ago

“sensible quote, excellent installation, very considerate and tidy. Good communication throughout”

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Posted 4 years ago

“Excellent service throughout. I would definitely recommend Eden verandahs to interested parties.”

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Posted 4 years ago

“Quality of Awning is excellent, Installers & electrician very professional, Many thanks Eden For a great service,”

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Posted 4 years ago

“Very professional from start to finish and we are delighted with the finished product.”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“I am one unhappy and disappointed customer. Communication is poor your do not keep me updated. The veranda has been at my house for over two weeks and still no indication of when it will befitted, unless of course you ring me today. You have received a considerable amount of money from me. I have been told you have a fitter off ill. How one fitter being ill bring a national company to its knees I do not know. Buyers please be aware of this problem being experienced by us. I am not happy how we are not being looked after. You have a chance to redeem yourself Eden, but will you be able to?”

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Posted 4 years ago

“Everyone we've dealt with at Eden, from the initial enquiry, sales visit, delivery, installation team and electrician, has been a credit to the company. The whole process has been smooth and painless. We are extremely pleased with the quality of the product and hope to get many years of use from it.”

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Posted 4 years ago

Thank you for this wonderful feedback on the service and product. Thank you!

Posted 4 years ago

“We considered our purchase and installation too have been professionally and cordially conducted throughout the process from initial choice of design to completion . All involved were courteous helpful and the completed works and structure was flawless even at difficult times thank you sincerely”

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Posted 4 years ago

We are so pleased to receive this lovely feedback, we hope you enjoy your installation for many years to come.

Posted 4 years ago

“I first saw eden verandas on the internet however there was no information on prices except that I could get 25% discount (WOW), so I requested a brochure and waited in anticipation for it to arrive. When the brochure/s turned up after glancing through them for five minutes I still have no idea on prices, so I’ve got no idea on cost or how much I could possibly save, needless to say there is no way i’m going to carry on any further with my query, from experience I know that companies like this will be that come to your house to measure up and then give you the hard sell. Give them a wide berth.”

Helpful Report

Posted 4 years ago

Thank you for your review of your experience with us so far. We are proud to offer a wide variety of frame and fabric options for our selection of bespoke Awnings and Verandas. Our products are made to measure, and as such, we offer a no-obligation site survey during which our Design Consultants are able to provide you with an accurate quote, based on the dimensions and design of the product to best suit your requirements. Should you wish to discuss a project with us, our Sales Team will be happy to assist on 0800 107 2727 and can provide you with a guide price and more information on our product range.

Posted 4 years ago

“The installation team were 1st class. Installed really quick. Very pleased.”

Helpful Report

Posted 4 years ago

Thank you!

Posted 4 years ago

“I am very pleased with the Glass Room. It is very beautiful, very comfortable to eat, sit, work and play in there ! My child and I are in it, all the time ! The finish is stunning, the material are very good quality (especially the sliding doors) and it looks high standard. A veranda from Eden Veranda definitely adds value to your property (more than what you have/will spent for it). The journey was not easy. It was a complex and difficult project due to some very odds shapes throughout the facade of the house. Eden Verandas made no mistake in the conception with security and solidity in mind. The only issue was a mistake made in the order. I ordered in December, but in March, they came for installation with the wrong beams (size)… So they came back in May, but with some missing parts…. With Covid and us being away in the summer, it was only finalised few weeks ago… It is not easy to deal with a project that stops and goes, twice. Therefore some parts got damaged along the way because not protected in between. But in the end, Eden Verandas were extremely professional, truly trying their best under exceptional circumstances and provided compensation that reached my satisfaction. We are humans and we all make mistakes. In the end, it was dealt with high professionalism and kindness. A big thank you to Andrew L. and Emma S., it was a pleasure to work with you. I highly recommend Eden Verandas.”

Helpful Report

Posted 4 years ago

“I am very pleased with the Glass Room. It is very beautiful, very comfortable to eat, sit, work and play in there ! My child and I are in it, all the time ! The finish is stunning, the material are very good quality (especially the sliding doors) and it looks very high standard. A veranda from Eden Verandas definitely adds value to your property (more than what you have/will spent for it). The journey was not easy. It was a complex and difficult project due to some very odds shapes throughout the facade of the house. Eden Verandas made no mistake in the conception with security and solidity in mind. The only issue was a mistake made in the order. I ordered in December, but in March, they came for installation with the wrong beams (size)… So they came back in May, but with some missing parts…. With Covid and us being away in the summer, it was only finalised few weeks ago… It is not easy to deal with a project that stops and goes, twice. Therefore some parts got damaged along the way because not protected in between. But in the end, Eden Verandas were extremely professional, truly trying their best under exceptional circumstances and provided compensation that reached my satisfaction. We are humans and we all make mistakes. In the end, it was dealt with high professionalism and kindness. A big thank you to Andrew L. and Emma S., it was a pleasure to work with you. I highly recommend Eden Verandas.”

Helpful Report

Posted 4 years ago

“Disgraceful. We ordered our awning in late May for installation in 4 to 6 weeks. Around the time it was due I called to get an update: left messages and emails, tried to ring directly but the people supposed to help were always busy or “they had just left the desk”. Finally I got an update via email saying that delivery was on the second week in September, no explanation, no apologies. Started a long exchange of emails to have my deposit back and cancel the order. Several dates in August were agreed and then regularly missed, cancelled last minute. Finally the awning arrives at the end of August, but they day before installation they cancelled again. More stress, more discussion. They offered a discount and a free heating. New date agreed. Awning up and running. When the old salesman first came, we explained clearly that we had 2 issues: very low sun on that side of the house (west) and very strong wind. We asked for advice. He said that awning was the right choice and wouldn’t consider other solutions. Seemed experienced, so we trusted him when he said the awning was strong and could be positioned in a bent position to screen the low sun. Result: the awning closes because of the wind (there’s a sensor), it’s straight and completely useless. And despite discount it costed like a holiday for two at the Caribbean. Just go on holiday.”

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Posted 4 years ago

We are sorry to hear about your experience and apologise that we did not meet our usual standard of service. Whilst we make every effort to complete orders within the estimated period, regrettably, the unusual global circumstance impacted our ability to fulfil orders within our regular timescale. We appreciate how frustrating the situation may have been for you and sincerely apologise for the delays in carrying out your installation. We hope that our gestures of goodwill have gone some way towards improving your experience. We have contacted you to arrange an engineer’s appointment to adjust the pitch of the awning and weather sensor, which we hope will improve your enjoyment of the product.

Posted 4 years ago

“Very good service. Polite efficient installers.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

Eden Verandas is rated 4.7 based on 695 reviews