Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.72

4.7 Rating 695 Reviews

94 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 695 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Polite efficient installers.”

Helpful Report

Posted 4 years ago

Thank you!

Posted 4 years ago

“Excellent quality - does not disappoint. Workmanship very professional.”

Helpful Report

Posted 4 years ago

Thank you for this feedback!

Posted 4 years ago

“very swift and efficient installation. no rubbish left to remove. I would certainly recommend Eden Verandas.”

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Posted 4 years ago

Thank you for this feedback, we are happy to learn you have been left pleased.

Posted 4 years ago

“Excellent product, instatallion was extremely professional, change in specification only held up by covid! Super edition to our home!”

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Posted 4 years ago

What amazing feedback, Thank You!

Posted 4 years ago

“Our veranda is lovely, the plans/costs were clear and with no surprises. The fitting went as planned and the team were all very professional. The only thing I did not plan for was the amount of birds that flew into the glass wall and I found this quite upsetting may have gone for coloured glass if I had thought about it. We’ve had to purchase some stickers for the window which thankfully the birds now avoid.”

Helpful Report

Posted 4 years ago

Thank you for your review. We have emailed you a copy of our manufacturer’s maintenance instructions for future reference and apologise for the delay in getting this to you. Stickers or decals can be applied to clear glass to minimise such incidents with birds and we hope that these prove useful to you. We are glad to hear that you are pleased with your installation, and wish you many years of enjoyment.

Posted 4 years ago

“I'm delighted with my new veranda with sliding doors; fitters were on time & coped with bad weather & imminent LockDown, despite travelling long distance , and facing problem with installation as survey/manufacture had misjudged location of drain downpipe, necessitating return visit after lockdown. There was a glitch with undershade/ lights controller, now also resolved. Again workers were pleasant & efficient. I cannot complain about time taken, as lockdown has impacted so widely”

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Posted 4 years ago

Thank you for your review, we are very pleased to know you are enjoying your new Veranda.

Posted 4 years ago

“We had a new patio built and decided we needed something to shield it from the sun. Eden had a good reputation, so we went to them, the awnings are all made in Germany, you can buy them from a range of suppliers, it is good quality.Unfortunately it does not do the job we wanted, it hardly provides any shelter from the sun! Responsibility for this rests with Eden, we explained what we required to the 'surveyor' they sent, he took measurements and photos and we paid several thousands of pounds, when the fitters came, they immediatly questioned the plans, we referred them back to Eden, where someone looked at the details on computer and made adjustments. From the first sunny day, at 3pm, in mid July, it was clear the awning offered no shade on the patio at all!, several phone calls later, lead to another fitter attending to make some adjustments, which made a only marginal improvement. My advice would be shop around, get several firms to visit and compare what they tell you, hopefully you will then get what you actually want!”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review us and our product. We are sorry to learn of your disappointment with the initial fitting. Our installation teams will check that you are happy with the proposed location before proceeding with fitting of the product and we apologise for any confusion regarding the proposed height. Customer satisfaction is important to us and we hope that following our Engineers visit to adjust the pitch of the awning, you will be able to enjoy the product for years to come.

Posted 4 years ago

“All works completed to a high standard.”

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Posted 4 years ago

Thank you!

Posted 4 years ago

“The veranda is lovely but would have like a care guide on how to keep the sunshade clean and a warning about birds crashing into glass we have had to put some stickers on the window as it was very upsetting”

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Posted 4 years ago

“This is the best thing I have done for my self and my family in a little while. The glass room is so much better then a conservatory. I have two heaters and got it installed in February and I could sit out every day since then, if it is a bit chilly I put on the two heaters. It feels exactly like sitting outside. We especially got to appreciate this during lock down, because we couldn't go out for weeks and basically lived in the glass room. I also loved the customer service of this company. They are amazing. I strongly encourage you to order the re-tracktable shade so when it is really sunny, you let the shade down and enjoy it. Otherwise it gets too hot when the sun is out. This was worth every penny I spent on it and I would buy it again.”

Helpful Report

Posted 4 years ago

We are beyond pleased to know that you are enjoying this new aspect to your home as we intended. Thank you for leaving us this truly positive review.

Posted 4 years ago

“From the original meeting at home until installation the staff were helpful and courteous. Of course these have been very difficult times with covid19 but the company has been professional. We have spent more time in our glass veranda than in our house, it has been a pleasure to use.”

Helpful Report

Posted 4 years ago

We are so pleased to learn you are enjoying your new Veranda as intended. Thank you!

Posted 4 years ago

“All very satisfactory particularly give the current covid crisis. I spend a lot of time out there come rain or shine. At least two of my friends have placed orders with you having seen my awning. Geoff.”

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Posted 4 years ago

Thank you for this amazing feedback!

Posted 4 years ago

“Very professional and friendly service.”

Helpful Report

Posted 4 years ago

Thank you!

Posted 4 years ago

“Very professional and friendly service.”

Helpful Report

Posted 4 years ago

Thank you!

Posted 4 years ago

“From the beginning it was very easy to deal with Eden Verandas. They have been informative all the way. If anything changed, more than one person would call me to explain. This shows that they care about their customers and respect them. Installation people were on time on both days. They were respectful, kind and hard working. They cleaned up after them which I was not used to since my builder leave the site with rubbish. Thank you Eden Verandas. Nice to work with professional with customer in mind.”

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Posted 4 years ago

What an amazing review to read, thank you so much for this feedback, we are beyond pleased you have been left happy with the installation. Thank you again.

Posted 4 years ago

“Delivered & fitted on advised times - by friendly & courteous staff. Excellent quality. No concerns whatsoever”

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Posted 4 years ago

“Top people. Professional and precise”

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Posted 4 years ago

“Great customer service and the glass roof is fabulous! It is certainly extending the use of the garden!”

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Posted 4 years ago

What wonderful feedback - Thank you!

Posted 4 years ago

“We have had exc Ellen service from Eden; their product quality is great and their staff are very helpful. We are enjoying lockdown in the garden with our new awning.”

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Posted 4 years ago

“Great service. Kept informed from day 1 and throughout this difficult time of lockdown. Product seems very good quality and has drawn positive comments from everyone who's seen it. Still early days but so far our expectations have been more than met.”

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Posted 4 years ago

Eden Verandas is rated 4.7 based on 695 reviews