Eden Verandas Reviews

Name: Eden Verandas
Address: Eden Verandas13 Armstrong MallSouthwood Business Park, Eden Verandas13 Armstrong MallSouthwood Business Park, Farnborough
Rating: 4.74

4.7 Rating 806 Reviews

95 %

of reviewers recommend Eden Verandas

Company Reviews

Metrics

Info

4.7

Based on 806 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Eden Verandas:

Privately owned and highly experienced family business, specialising in the supply and installation of bespoke, top quality, German-engineered verandas, awnings, and glass rooms, throughout the mainland UK and Isle of Wight.

Visit Website

Phone:

0800 107 2727

Email:

info@edenverandas.co.uk

Location:

Eden Verandas13 Armstrong MallSouthwood Business Park,
Eden Verandas13 Armstrong MallSouthwood Business Park
Farnborough
GU14 0NR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having placed an order for a cube in may we were advised this may take 12 to 18 weeks for delivery. This was installed some 26 weeks later. Incorrectly manufactured with the roof glass not sealing. Assembled with the legs out of plumb. Aluminium cut on artificifical grass endangering our pets. Why the patio or drive was t used has still not been explained! No product knowledge. Even the sales team aren’t aware that the product is German. Drilling through the down pipe and demanding final payment. Damage to the cross member. Not an apology or explanation from anyone at Eden”

Helpful Report

Posted 3 years ago

Good afternoon We're extremely sorry about the issues related to the installation of your cube and disappointed with our performance. I note from our records that a substantial gesture of goodwill was applied to your account and that the issues are now resolved to your satisfaction. We take on board your feedback and will strive to do better in the future. Kind regards The Eden Customer Service Team

Posted 3 years ago

“Very neat & tidy job great product very impressed. Would recommend.”

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Posted 3 years ago

“Brilliant job. Especially hiding the wiring. The waiting for the delivery of the awning was the only downside.”

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Posted 3 years ago

“Very happy with the installation and the standard of work, will definitely recommend.”

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Posted 3 years ago

“Adam arrived really early on a very cold day.He did a first rate job, was extremely tidy and explained everything really well.I would recommend Eden who were professional throughout.”

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Posted 3 years ago

“Very pleased. From start to finish the whole process was easy and brilliant. The fitters and electrician were superb and the standard of work is excellent.”

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Posted 3 years ago

“Took nearly a year to get our glass veranda installed and nobody was telling us why or when 😡 The team of experts that installed it finally were brilliant.”

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Posted 3 years ago

“Great job done, very pleased with all works carried out very happy with the product, neat & tidy worker, would definitely use again.”

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Posted 3 years ago

“Has to wait a long time. Workers were very polite and pleasant.”

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Posted 3 years ago

“Excelet work done, quick and efficient. Thank you so much!”

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Posted 3 years ago

“Very happy with the installation, very prompt, competent & professional.”

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Posted 3 years ago

“""”

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Posted 3 years ago

“Very kind workman, very good customer service explaining how to use the product. Very happy”

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Posted 3 years ago

“Great job fantastic product.”

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Posted 3 years ago

“My glass room was installed in November but as yet we have not been able to use it. Firstly even though its well ventilated the condensation drios on you all the time making all tge furniture damp plus its not sealed properly against the outside wall and leaks. Ive been waiting for someone to come and inspect it for weeks but they just keep thanking me for my patience. Its been a total waste of money and wouldn't recommend it.”

Helpful Report

Posted 3 years ago

Hi Tess We're sorry you are experiencing condensation and that there is some water ingress through the lead flashing. Though some condensation is normal, (and we would recommend heating and ventilating the room or installing a dehumidifier to reduce this as far as possible), I can confirm that we have an appointment for an engineer to investigate the issue and remedy the leak next Thursday. We sincerely apologise for the wait and look forward to seeing you soon. Kind regards The Eden Customer Service Team

Posted 3 years ago

“Steve Butterworth came along to correct a rubber seal problem. Was very courteous and fixed the problem in no time. Full marks to Steve”

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Posted 3 years ago

“Paid for them to get planning permissions. They erected the veranda so we assumed they had got the permission,but they hadn’t,and we may have to have it removed”

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Posted 3 years ago

Good afternoon John & Lynda Gainer, Thank you for your review. Having reviewed our records I can see that we had followed your instructions to proceed with your order. I understand that you are in direct contact with one of our directors who had offered for us to appeal on your behalf and to provide any assistance required during the appeals process. We wish you the very best in this process and remain committed to helping in any way we can to achieve a successful outcome. Kind regards, The Eden Customer Service Team

Posted 2 years ago

“We couldn't be more happy with every element of Eden's installation of our veranda. The order process was straight forward, all staff in sales and admin were friendly and helpful, and come installation day Jack, the installation team leader was absolutely excellent. Not only a really nice team to have at your home, but Jack was an absolute perfectionist, and attended to every detail, no matter what it took. The teams that delivered the materials were also very friendly and professional. I would think Eden must be very selective of their staff, as they are all brilliant. Thank you fo a great job.”

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Posted 3 years ago

“Other than a delivery delay, doubtless caused by outside forces we have nothing but praise for the product and the personel involved. The surveyor took his time when he visited to ensure the very important measurements were as we wanted, and kindly answered our questions both on site and twice on the telephone thereafter. The two installers were both pleasant and very efficient tidying up on each visit. We would be happy to recommend the product and service to our friends Robin & Christina Lloyd Bexhill on Sea, East Sussex”

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Posted 3 years ago

“Mr. Butterworth visited the house and carried out the repair quickly and efficiently and was extremally pleasant when doing it. My dealing with Eden Verandas has always been very professional”

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Posted 3 years ago

Eden Verandas is rated 4.7 based on 806 reviews