“My order has not been delivered as items arrived at courier’s broken I informed Eden & willow and was told I have to wait till after delivery date incase it gets delivered, total waste of time as now I have to wait another 3-5 days for order to be re sent.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I bought this pillow as I was looking for something similar to what I found in a hotel on holidays. It was the best pillow ever, I even asked the Hotel team where they bought it and its specs. The pillow from Eden and Willow is nice but it’s boo big in my opinion, so it still does not work for me. They should consider half the size. For that reason I rated a 3.”
“Very well packed and was pleased with the 10kg large storage container. I wanted the container for 10kg flour but I could not fit all the four in the container I had put the remainder in another jar”
“Received real fast which was positive but I went on the website as some glasses were on there which I would like to purchase , I thought I had added them to my cart and carried on to do more shopping for other items , however when I checked out and looked at my order confirmation email there were none of the glasses on the order receipt so I went back on the website and the glasses were out of stock . If I had been told this before I checked out I would not have checked out as these were the main bulk of my order ,there should be a notice before or even during checkout to say these were out of stock and not just taken from the trolley without notice or not put in the trolley at all without telling buyer item is out of stock . Also upon receipt I ordered a glass jar with a wooden spoon and this jar was absolutely filthy with fingerprints and did not look at all new . Really off-putting which is a shame as there was some real cute things on this website .”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Received my order but unfortunately one of the glass oil pourers had a large crack in it so I had to throw it away due to it being broken contacted the company to see if they could issue a refund due to the product being broken /can’t be used but they never emailed back.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
I am sorry we didn't receive any emails from you
Please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I obviously wasn't paying attention. The lid does not block the spout. So unfortunately flying insects can get in. Still need to use cling film to cover top. Other than that it seems fine. It was well enough packed as the box we very battered when delivered.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The reason i only give 3 stars is because of your delivery partner Hermes i got a message with photo of delivery but pacel was left in the snow outside a garage not mine i had to do my detective to collect parcel and i was in house all day”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I liked the material and design of the children's dinner sets and ordered 2 different types (2 of each set). The quality seemed great and I liked that the material was eco-friendly. However, 3 out of the 4 bowls I bought have already cracked. I use them for my 9-month-old daily. 1 out of the 3 he dropped but the other 2 cracked (no one damaged them). Also, I don't know if these are advised as crack resistance (important for babies and toddlers) but the bowls are not. So while very eco-friendly and lovely designs are not so practical for babies in my experience.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Love the idea of the kids bamboo plates/bowls/spoons - they are bright and cheerful. Lower rating is because the pool party version has poor English on it “Let’s fun” which is irritating and not good education for the kids!! Also they crack easily - 2 mugs are already in the bin.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
