Login
Start Free Trial Are you a business? Click Here

Eden and Willow Reviews

4.8 Rating 3,107 Reviews
96 %
of reviewers recommend Eden and Willow
Company Reviews Product Reviews
2,238
 Metrics
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mariana
Verified Buyer
“I have received a broken item from the set of 3 for spices....”
Helpful Report
Posted 3 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 3 years ago
Pamela
Verified Buyer
“First time of ordering from Eden and willow. Quick delivery. Only disappointing thing was the quality of the bamboo lid received. I appreciate it’s a natural material, but would have expected some quality control on what’s sent to customer.”
Helpful Report
Posted 3 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 3 years ago
Leonie
Verified Buyer
“I ordered glass jars from this company. Of if the three arrived smashed, this was replaced with no delay, so good customer service. My only other issue was the order came from Amazon (I ordered it directly from the Eden & Willow website. This caused some confusion with the delivery. Very odd!”
Helpful Report
Posted 3 years ago
Dear Leonie, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. Please note that we use Amazon couriers for shipping our orders. But, the orders come directly from our own warehouse. Please do not hesitate to contact us if there is any confusion. Best Regards Eden & Willow Customer Service
Posted 3 years ago
Linda Madden
Verified Buyer
“I ordered two round candles and when the delivery came it was square candles emailed Eden and Willow to explain the order was wrong and asked to send a returns label for wrong order .They sent me an email saying to keep the wrong order and sent me out the ones I’d ordered well done Eden and Willow would use this company again”
Helpful Report
Posted 3 years ago
Lynn Thomas
Verified Buyer
“Goods arrived quickly but I'm not very happy with the quality”
Helpful Report
Posted 4 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 years ago
Catherine Etchell
Verified Buyer
“Fast delivery”
Helpful Report
Posted 4 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered a variety of the black bamboo jars and was quite disappointed with the quality. Chipped and marked”
Helpful Report
Posted 4 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 years ago
Poppy Osman
Verified Buyer
“I’m from the Isle of Wight and although I went through with my purchase I was shocked to find out it cost over £7 for postage. It’s the 21st century can this please get updated - we are 20mins from Portsmouth! Actual products however were amazing but postage was extortionate!”
Helpful Report
Posted 4 years ago
Shafiq Khan
Verified Buyer
“One of the bottles turned out to b broken this isn’t any use t me”
Helpful Report
Posted 4 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 years ago
Anonymous
Verified Buyer
“This was my first order and was disappointed with my order as two lids were marked up, didn’t want to go through the hassle of return so Kept them.”
Helpful Report
Posted 4 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 years ago
Kerry Ireland
Verified Buyer
“I am love these little pots and tray. I was however disappointed that despite an email in relation to a damaged spoon I never received a reply. Delivery and packaging all good no issues.”
Helpful Report
Posted 4 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 years ago
Lynne Jones
Verified Buyer
“The bamboo jars are really nice but I have had 3 faulty jars in the orders I have placed. I was refunded but on two occasions the jars were out of stock so I couldn’t get a replacement. I would also like to add that most of the jars need cleaning when they arrive. They are grubby - it look me a long time to clean them.”
Helpful Report
Posted 4 years ago
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Posted 4 years ago
Saima Khan
Verified Buyer
“Customer service is amazing ..”
Eden and Willow 3 star review on 13th July 2020
Helpful Report
Posted 5 years ago
Farha Raoof
Verified Buyer
“Things are always out of stock but when you are able to rider the product is good quality and arrives promptly.”
Helpful Report
Posted 5 years ago
Eden and Willow is rated 4.8 based on 3,107 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request