“I liked the material and design of the children's dinner sets and ordered 2 different types (2 of each set). The quality seemed great and I liked that the material was eco-friendly. However, 3 out of the 4 bowls I bought have already cracked. I use them for my 9-month-old daily. 1 out of the 3 he dropped but the other 2 cracked (no one damaged them). Also, I don't know if these are advised as crack resistance (important for babies and toddlers) but the bowls are not. So while very eco-friendly and lovely designs are not so practical for babies in my experience.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Love the idea of the kids bamboo plates/bowls/spoons - they are bright and cheerful. Lower rating is because the pool party version has poor English on it “Let’s fun” which is irritating and not good education for the kids!! Also they crack easily - 2 mugs are already in the bin.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“First time of ordering from Eden and willow.
Quick delivery.
Only disappointing thing was the quality of the bamboo lid received.
I appreciate it’s a natural material, but would have expected some quality control on what’s sent to customer.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I ordered glass jars from this company. Of if the three arrived smashed, this was replaced with no delay, so good customer service. My only other issue was the order came from Amazon (I ordered it directly from the Eden & Willow website. This caused some confusion with the delivery. Very odd!”
Dear Leonie,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
Please note that we use Amazon couriers for shipping our orders. But, the orders come directly from our own warehouse.
Please do not hesitate to contact us if there is any confusion.
Best Regards
Eden & Willow Customer Service
“I ordered two round candles and when the delivery came it was square candles emailed Eden and Willow to explain the order was wrong and asked to send a returns label for wrong order .They sent me an email saying to keep the wrong order and sent me out the ones I’d ordered well done Eden and Willow would use this company again”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I’m from the Isle of Wight and although I went through with my purchase I was shocked to find out it cost over £7 for postage. It’s the 21st century can this please get updated - we are 20mins from Portsmouth! Actual products however were amazing but postage was extortionate!”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I am love these little pots and tray. I was however disappointed that despite an email in relation to a damaged spoon I never received a reply. Delivery and packaging all good no issues.”
Dear Customer,
Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“The bamboo jars are really nice but I have had 3 faulty jars in the orders I have placed. I was refunded but on two occasions the jars were out of stock so I couldn’t get a replacement. I would also like to add that most of the jars need cleaning when they arrive. They are grubby - it look me a long time to clean them.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
