“Returns policy is awful - they do not offer free returns. The items bought were not suitable. I emailed to ask how to return and they provided me with an address to ship my items back. My order total was £30 and shipment of the return was £20! I went on to their website after shipping, to then see they offer a collection service for £8 however that was never offered to me and as an excuse told it was only a service that has 'recently been added.' No good will gesture given for their mistake, really appalled with their service.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Great products, just absolutely appalling delivery service. My box was dumped the opposite side of the road to my road gate and left until my partner saw it the next day. The box was soaked through from the rain. Luckily nothing was damaged or run over, or stolen!”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“It looked great online but when I received it, it looked really cheap. The glass is really thin and flimsy feeling, im worried it will smash when i put it down on the counter one day. The little rubber end doesnt stay on and always falls off. I felt that it was too much hassle to return it at this rate”
Dear Customer, Thank you for your feedback. We are sorry for the inconvenience caused to you and we will be glad to help you. We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP. Best Regards Eden & Willow Customer Service
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
