“I had never heard of Eden and Willow so was dubious from purchasing from them. The quality of the products I received was spot on. Especially for the price! I also had a slight problem with one of the products but it was resolved unbelievably quickly - perfect customer service too. It will be my first port of call for similar items in the future.”
“Great products, just absolutely appalling delivery service. My box was dumped the opposite side of the road to my road gate and left until my partner saw it the next day. The box was soaked through from the rain. Luckily nothing was damaged or run over, or stolen!”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I have ordered several times for Eden and willow and they have been great! The products are such good value and delivered quickly. I contacted them about a missing item and the reply was quick and I was sent a replacement immediately without question. Great customer service. Would recommend.”
“When I received the spice holders I initially thought to return them because they were just a little too big for what I had wanted, but the quality was very nice and so I decided to find an alternative use. The spices (I’m keeping peppercorns, sea salt and a variety of large seeds) are shown off beautifully in the delicate glass, it looks very classy. And since they are on the large side they do hold a good amount.”
“Eden&Willow is a serious and respectful company, my products came well packed and protected, just had one item missing and one faulty but it was sorted same day, as they've replied my email only a few hours later telling me my replacements would be send straight away. I can say I am very happy with my new glass jars, I definitely will recommend Eden & Willows to my friends and relatives.”
“I was concerned about my item arriving undamaged as it was glass and had this happen so many times with other companies. I need not have worried, it was so professionally packaged and boxed. It was a gift for my son having decorated his bedroom and I thought it was a quirky gift. He loves it. Great service, some lovely unusual items at reasonable prices and great packaging. Thank you. Will be buying other products from you.”
