“I was surprised to see that the daffodil glass bowls were even more beautiful in real life than on your website! Stunning with and without anything in them. Another surprise to me, now I've got them, is how little they cost. Remarkable value for money. Delivery was swift too so an all round top service from Eden and Willow which guarantees my visiting their website again very soon.”
“Returns policy is awful - they do not offer free returns. The items bought were not suitable. I emailed to ask how to return and they provided me with an address to ship my items back. My order total was £30 and shipment of the return was £20! I went on to their website after shipping, to then see they offer a collection service for £8 however that was never offered to me and as an excuse told it was only a service that has 'recently been added.' No good will gesture given for their mistake, really appalled with their service.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“I’m so pleased with all my jars I’ve had two orders so far with you and I will deffently be ordering more. Items arrived quick and packaged really well thankyou”
“Excellent service from Eden & Willow. My gorgeous new storage jars arrived super quickly and I couldn’t be happier with them! I’ll definitely be ordering some more in the future! 🙌🏻”
“Amazing products look so lovely in our newly organised pantry! Really good value in my opinion too.
Very great service, quick and well packaged considering the fragile nature of the product.”
“I've purchased hurricane candle holders & candles from Eden & Willow twice now. Both times the items purchased have been exactly as advertised online, excellent quality, arrived very quickly and packaged perfectly. Very happy with all my purchases. Excellent customer service!”
“Where do I start!?
The delivery was excellent, I ordered around 10:30pm on the Saturday, my order was here safety and very well packaged, on Monday lunchtime. I was so impressed with how quick the delivery was and also how everything was so carefully packaged. I’ve already filled my wish list and can’t wait to order more and more!”
“Order came very quickly! Good quality product. Would recommend that you didn’t use Hermes has your delivery company. They left it behind my bin in heavy rain. Thankfully you wrapped them well, the box fell apart when I tried to pick it up”
