“I ordered a hand;ed basket for my crochet wool, and it was a great purchase. So I ordered a larger size basket and now both baskets are full of wool. I would give Eden Willow 5* , my purchases arrived on time and I was very pleased with them, would definatly recommend to other customers”
“Ordered a smoothie tumbler, first one had a broken lid, customer service responded same day and sent out a new one next day, both arrived in less than a week from ordering.”
“The item arrived safely and as described. The postage was quite expensive for such a light and small item, but I guess it was fragile, so perhaps worth it. The cardboard box it was packed in was very thin and arrived torn along one corner. Luckily, it was wrapped well inside and remained unharmed.”
“I purchased four handbags vases from this company.
Unfortunately their choice of courier let them down with a damaged box and two broken vases.
I received replacements a week later. I did wonder if I would however as in there T&Cs it states that the customer takes over responsibility for the item once dispatched. Typically I had not read that at the time of ordering.
That saidi did receive replacements with absolutely no issues.
P S the vases are amazing!”
“So happy I found this company. So happy with my storage jars. Excellent quality at a great price and fast delivery . Will definitely order from you again.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
