“I liked the material and design of the children's dinner sets and ordered 2 different types (2 of each set). The quality seemed great and I liked that the material was eco-friendly. However, 3 out of the 4 bowls I bought have already cracked. I use them for my 9-month-old daily. 1 out of the 3 he dropped but the other 2 cracked (no one damaged them). Also, I don't know if these are advised as crack resistance (important for babies and toddlers) but the bowls are not. So while very eco-friendly and lovely designs are not so practical for babies in my experience.”
Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Excellent service! My order arrived just a couple of days after I placed the order and when something was slightly damaged, it was replaced immediately and arrived very quickly again. I love my new jars, they are perfect for organising my pantry!”
“When what I ordered arrived cracked, I contacted Eden and Willow via email, the responded very quickly and immediately sent out a replacement which arrived in perfect condition. Very good service and quick resolution. Great product too.”
“Fast delivery, nice product, my little girl loves it, however selling an eco-friendly product but came in plastic packaging which isn't good for the environment but over all a very nice dinner set”
“As yet I haven’t used the items I purchased. They seem lovely and when our granddaughters come for a meal they will have matching crockery that is eco friendly….bamboo
Eden and Willow service is just right and I will definitely use them again.”
