Dear Customer,
Thank you for your feedback.
We are sorry for the inconvenience caused to you and we will be glad to help you.
We do not want to leave you unsatisfied, please can you kindly contact our customer service and we will resolve this issue ASAP.
Best Regards
Eden & Willow Customer Service
“Storage jars for coffee and other hot drinks, perfect… my second order, and the price you can’t beat!!! Vacuum, attractive and very usable, thank you!!!”
“Really pleased with my purchase, the items were very well packed and arrived undamaged. They now take pride of place in my repainted and updated kitchen!! Would definitely recommend Eden and Willow and will be buying more items soon!”
“Best customer service experience.
My items were left outside and due to wet weather the packaging was damaged by the time I found it.
I contacted Customer Service and I was sent with the replacement items very next day.”
“I have now ordered from Eden and Willow on two occasions. Both times my items arrived very promptly after ordering. The items were beautiful - glassware - and were extremely good value for money. They arrived well packaged and in no danger of being damaged. I find all the items on the Eden and Willow website to be very well priced.”
“Bought four of the large jars, two plump and two t shaped. with a view to purchasing more if they were suitable. The Plump were lovely with smooth cork lids and two t shape jars were a lovely shape however the lids looked as though they had been nibbled by mice. Contacted the company and was told they would see if they had any replacement lids but was informed that they had not and that the lids were often like this. I had planned to give them as gifts however couldn't possibly give the tshaped as they look secondhand.
I purchase loads of glass jars for closed terrariums. Due to the above and the response I received I would not purchase from here again. Every other new jar with cork lids have been in really good condition, I understand that cork is a natural product and that you can get some small flaws however nothing like these . Pic 1 other cork lids Pic 2 Eden and Willows cork lids.
customer service were very quick to reply and extremely polite but said :Thank you for your reply.
I have just checked with our warehouse team and unfortunately, they informed me that we don't have any spare lids for this item.
However, I would like to assure you that the variations you've noticed in the cork are normal, as a natural material, often displays such characteristics, adding to the individuality of each piece.
My sincere apologies that we were not able to have them replaced for you.
Thank you for your understanding and for your business”
