Gibsons Auto Services
We, Gibsons Auto Services, sent a Freelander 2 ABS Modulator Assembly to ECU Testing for fault finding, the vehicle had a fault for the rear left ABS sensor signal intermittantly not registering. We were using ECU Testing as one of our colleagues had recommended the company. ECU testing "repaired" the unit and returned it to us. When re-fitted to the vehicle the original fault was gone but a new fault, C0082-48 Brake System Malfunction Indicator - Internal Electronic Failure Failure, (SW Fault) was present. The fault clears but returns straight away. The unit was returned to ECU Testing for "repair" under warranty, I use the word "repair" loosely......they couldn't fault it but said they had "re-worked" it anyway. It has now been returned to us, fitted to the vehicle and the same C0082-48 fault is still present.... We use an Autologic Diagnostic Unit which is near Dealer level diagnostic equipment, unfortunately there is no option to re-flash this ABS units software, only coding when another unit is fitted. We have asked for a refund for the original repair charges and their answer to that was "if you get another company to repair it or purchase another unit and send us a copy of their invoice we will consider refunding the costs".....So we have to pay another company to fix your failures, hope that whatever you have done is fixable and, if it is, you will "consider" refunding us the costs......I don't think so!! We will order a second hand part and you can have the failed unit back as a paperweight once we have received a credit! I think that you should have the correct facilities to test accurately the units that you advertise as being able to repair, if you cannot test these units correctly you should not offer the service to repair them! Better offering a service where you are 100% confident in your capabilities and giving your customers 100% satisfaction, than taking a chance on fixing units then letting people down. We will never use your company again, there are other companies offering the same services reliably, namely ACTronics or BBA Reman, I'm sure they have their fair share of troublesome parts to repair too but from our previous experience with using them they will tell you if they cannot repair the unit rather than taking your money and hoping for the best.
6 years ago
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