“Ordering was an easy experience. The properties of Plastazote were clearly described and the various forms and sizes etc laid out, so choosing was made simple.”
“First time order. Found on Google. Website fairly easy to negotiate and order custom sized foam. Straight forward payment. Looking forward to the delivery.”
“This is my first order from this company. Ordering was easy and the foam sheet arrived in good time but when I opened the pack the sheet was damaged. This had not happened during delivery - the poly bag was intact and not holed. A corner of the 50mm thick sheet measuring 30cm x 10cm appeared to have been torn and then glued back with some yellow adhesive which was still sticky. Luckily I don't need all of the sheet and can complete my job with the undamaged material. However the product should not have been sent out in this condition. Does Easy Foam not check product before despatch?”
“I ordered a piece of foam, on the website I was prompted to input the 3D measurements. What I was sent was a product of completely different measurements. When contacting customer service in the person of Debbie to point out that I received the wrong item, she just sent me the order confirmation, showing the wrong measurements. Unfortunately there is no way for me to prove that the mistake wasn't from my end, however I did pay attention when I entered the measurements in cm and I struggle to believe that I made 3 mistakes in a row. The return policy is designed in a way that by returning the item at my own cost and with them subtracting the posting expenses from the refund, I would have not retrieved any of the money I spent. So I'm left short of 10£ and with a useless piece of foam. For these dubious practices however, they are left with 1) a bad review 2) an unhappy customer that will never return 3) no order for the correct item, which would have brought them 31£ instead of 10£.
Very short-sighted way for conducting a business.”
“The site is easy to use and the choice is excellent.
The fact that you can get them made to your own measurements is a bonus.
The measuring video is most helpful.”
