Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.81

4.8 Rating 1,515 Reviews

96 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,515 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 18th November 2025

Anonymous

Anonymous // 01/01/2019

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“Ordered an item online it was delivered quickly and was exactly what we wanted”

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“Communication and delivery all good!”

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“Product was spot on good customer service and very quick deliver would definitely use them again”

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“Nice service”

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“Bought swing out pantry unit, was delivered half order with missing parts ,box was damaged, i am reported on some day. Still waiting, nearly 2 weeks , problem doesn't sort out yet ,Very disappointed .”

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Edita thank you for review. Sorry to learn you are not happy with your purchase. I have looked into your comments and can see my colleague has been communicating and asking for information via email but not getting a response from you? We really need to know what you are missing. We appreciate the box was damaged and we are very sorry for this. If you could kindly return the last email we sent to you, we will certainly priorities your concerns.

“No problems with this company. Order arrived promptly in good condition. Would definitely use again. Tap was not cheap but I have used cheap ones before and it's false economy when you have to replace them every few years.”

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“Excellent Company to deal with. Helpful advice from polite member of staff. Purchase arrived as promised.”

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“Had problem with delivery - but EastCoast sorted it very quickly. Would definitely recommend.”

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“Someone at the end of the phone, good … and then really helpful, excellent 😊”

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“We ordered a built-in Waste recycling bin and the delivery was quoted as a week, but it arrived next day, beautifully packed. The builder was very happy with the easy installation, and my Wife is over the moon with the Bins.”

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“Excellent product and delivery”

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“Looked around for a kitchen cupboard single bin and hit the jackpot with east coast kitchens. Couldn't find one anywhere initially. Good range of products and the quality of the bin is very good.”

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“Good and quick service and helpful delivery driver. Kitchen sink had small crack in casting underneath - instant replacement was organised and new sink arrived and damaged one collected within 3 days. Thank you”

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“Not brilliant, ordered a fairly expensive item and the delivery company just dumped it at another house, not only that but half the delivery was missing and east coast haven't phoned me back with any update, that was three weeks ago”

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“There basic order/delivery service is efficient but their after sales is poor Very disappointed with the service received from East Coast Kitchens. I e-mailed them about some additional items for a recent purchase, and they replied the next day with a negative response. I then replied to that with a couple of suggestions on how I might get round the problem but they never bothered to reply. That's poor in my opinion.”

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Robert. We thank you for your purchase, we were very pleased to hear from you and that you was happy with your product. You asked if we could provide a further bio bin lid for the waste bin purchased. We asked the manufacturers for you and unfortunately no parts were available so we informed you by email. As your response was asking if you could reach out to the manufacturers. As we had already asked them directly for you we knew they would not be able to help you further. We must admit we are behind on responses at the moment so apologies we did not come back to you to advise.

“Excellent communication and very accommodating. I purchased a pull out larder mechanism at a very short notice. The delivery was on time and the quality was top notch!”

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“Shoddy and offensive response to a simple returns request. Hiding behind "policy" when the easiest thing to do would have been to acknowledge that a satisfied customer is worth more to their business than an offended one! Think twice about placing orders with these guys.”

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Hello, thank you for your purchase, unfortunately as the return request was 49 days after receipt, we can not accept under our standard terms. As we distribute, returns have to be returned to them within the time stated and within 30 days. We did however offer you a credit note which we felt was acknowledging we value our customers. .customers

“Great product delivered quickly by EastCoast.”

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“Poor customer service. The product arrived promptly but was broken. EastCoast Kitchens was slow to respond. We were under time pressure since our contractors were waiting to install the product, so we couldn't wait for the return process and instead ordered the product again and requested a refund for the broken product. After weeks and several rounds of emails, we are still awaiting approval of the refund as EastCoast Kitchens seems to make their decision dependent upon the refund decision by the manufacturer rather than taking responsibility for their services.”

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“Quick, smooth delivery. Driver very patient as we checked the order.”

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Eastcoast Kitchens is rated 4.8 based on 1,515 reviews