Eastcoast Kitchens Reviews

Name: Eastcoast Kitchens
Address: Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston, Freiston, Boston
Rating: 4.79

4.8 Rating 1,288 Reviews

95 %

of reviewers recommend Eastcoast Kitchens

4.8

Based on 1,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Eastcoast Kitchens:

We have been providing top class kitchens, bedrooms, appliances & home accessories from our premises in Lincolnshire for many years. Quality has always been and will always be our top priority at East Coast Kitchens. We are a family run business that prides itself on giving our customers the highest quality in both products and service. We care and endeavor to be friendly and keep all of our customers informed. Guaranteed to give 110% service benefits to all of our customers. We offer a wide range of quality products.

Visit Website

Phone:

01205 760462

Email:

sales@eastcoastkitchens.co.uk

Location:

Butterfields, Church Road, Butterfields, Church Road, Freiston, Boston
Freiston, Boston
PE22 0NX

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Eastcoast Kitchens 5 star review on 10th March 2025

Anonymous

Anonymous // 01/01/2019

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“Good quality and installation instructions are detailed”

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“Great, fast service and great product. Came promptly. Already installed and in use!!”

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“Very good customer service which included advice, order, delivery & return of goods. Thank you”

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“Very pleased with purchases and service, but have not been fitted yet & wont be for a couple of weeks. Would have been 5* if it wasn’t for the ridiculous 2 day fault policy. Thanks to the member of staff who very quickly phoned me up to adjust my order and refund me an item due to purchasing an item not required. Very 😊”

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“Sink came within 2 days in perfect condition. Sink is great. Very happy with the product”

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“Reliable company. They didn’t have the kitchen sink in stock at the time I ordered, but they kept in touch every week via emails and they shipped it as soon as it became available. I would strongly recommend this company to anyone.”

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“Excellent communication.”

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“Good prices and quick delivery. Call to Customer service was very helpful. Recommend suppliers.”

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“Stanto pull out waste bin ordered and delivered next day, excellent fitting and quality, would highly recommend, thank you”

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“Disappointing experience. I purchased a Peka magic corner unit. The unit that was supplied had been previously returned and was therefore secondhand. It was damaged, the fittings bag was open and a set of instructions was missing. Unfortunately, I had missed in the small print on the website that it was supposed to be checked within 48 hours of arrival. I found customer service abrasive which left me feeling I was at fault when it was them that supplied me with damaged goods. They did rectify it by sending me replacement parts but the whole experience left me very disillusioned. We tried to speak to the technical department to establish if any fittings were missing but were told this was not possible.”

Helpful Report

Thank you for your review, As advised, unfortunately the parcel was picked and sent to you in error. We did apologies and believe we helped you in rectifying immediately. I am confused with your comments though as myself and team were extremely accommodating for you. We did mention we advise parcels to be checked upon delivery so that issues can be rectified and will not have a direct impact to customers when a fitter is booked. Unfortunately, the product was not checked until weeks after receipt and not until your fitter arrived. But, this did not have an impact to you and we arranged for the parts to be sent to you on a Saturday Pre 10am. This being the next day after your communication. I appreciate we declined your request to pay for the fitters time for two days. I am extremely sorry you received a parcel that was less than perfect but do hope you enjoy your new corner solution.

“It has been an absolute pleasure dealing with Eastcoast Kitchens. Their advice and support from start to finish was excellent.”

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“Excellent customer service, polite and receptive staff and my tap arrived as promised and discounted too! Thank you so much.”

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“I ordered a kitchen sink quite a few weeks ago, which arrived today. Eastcoast was honest from the outset about the long delivery time. I was kept informed about the expected delivery date, as time went on, while being offered the option to cancel if wished. A professional service- thank you.”

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“We love the product we purchased. Very stylish and easy to install. Only downside - customer service not very friendly and didn’t seem to bother to make the sale!”

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“The Kitchen Oak Cutlery Insert looks beautiful, is functional and arrived super quick.”

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“Ordered an integrated 88L waste bin from Eastcoast Kitchens online. Easy online transaction and item was delivered the very next day. You couldn't ask for more. Fabulous service.”

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“Polite friendly communication, with speedy delivery when product was available.”

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“The first delivery on a Friday afternoon had a damaged box with a part missing. By Tuesday a complete replacement carousel was delivered. Excellent product and customer service.”

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“Great service speedy delivery. Bins exactly as hoped for look great, work well and easy to install!!”

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“Found replacement handles to match an existing kitchen. Very quick delivery and great service. Would highly recommend.”

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Eastcoast Kitchens is rated 4.8 based on 1,288 reviews