Drewberry™ - Pensions, Investments & Insurance Reviews

4.92 Rating 2,908 Reviews
99 %
of reviewers recommend Drewberry™ - Pensions, Investments & Insurance
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Documents Delivered On-time
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.95 out of 5
Read Drewberry™ - Pensions, Investments & Insurance Reviews

About Drewberry™ - Pensions, Investments & Insurance:

We are a fast-growing UK financial adviser with offices in London and Brighton.

We specialise in offering financial advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits to pensions, investments and tax planning.

Nominated for Protection Intermediary of the Year at the Protection Review Awards and the Cover Excellence Awards.

Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.

Visit Website

Phone:

0208 432 7333

Email:

help@drewberry.co.uk

Location:

Telecom House
Preston Road

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Anonymous
Anonymous  // 01/01/2019
very helpful
Simple and efficient
Awful. I had two polices with this firm for life insurance and income protection. Both policies were inadequate and were not fit for purpose. When I had to make a claim under the income protection policy, it did not pay out. I paid an exceptionally high premium for the income protection policy. I would not recommend this company. The customer service is non-existent. I am in the process of reporting them to the FOS. The worst decision I have ever made was using Drewberry Insurance.
Thank you for taking the time to leave us this review. We work very hard to deliver the highest levels of advice and are very disappointed to read this.

In very rare situations where a client’s claim is declined, we always investigate fully by reviewing all call recordings, email correspondence and applications submitted to ensure the client has been treated fairly by both the insurer and by ourselves. In this case an injury was not disclosed on the application with the insurer and then a claim was made relating to that area of the body, which was declined.

We’ve spoken to the insurer multiple times on your behalf and they have agreed to refund your premiums.

Our network partner is investigating your complaint from an impartial third-party perspective and they will write you a formal reply once the investigation has been concluded. If you are not satisfied with the outcome, then you can take your complaint to the Financial Ombudsman Service to adjudicate.

Once again, it’s upsetting that you’re in a position where you need to claim and your claim was rejected. We are doing everything we can to make sure this is being dealt with accordingly. I really hope you have a speedy recovery.

Kind Regards,
Tom Conner
Director
Took weeks and still haven’t had any documentation just the direct debit form.
Hi Katie,

Many thanks for taking the time to correspond with me via email recently.

My apologies that your policy documents didn’t arrive. I have requested that the insurer re-send your documents and they should be with you shortly. I’ll pop you a call next week to ensure they arrived okay. If you need anything in the meantime, please feel free to come back to me.

Warm regards,
Bronja Whitlock
Manager – Protection Advice
just disgraceful service, kept me on the hook for a good month filling in forms and wasting my time, had me contacting my doctors, getting data etc in order to get a health insurance policy and then just disappeared off the face of the earth, completely ignored me left me out to dry. Poor company would never recommend anyone who does business this way.
Dear Jason,

Many thanks for your time on the phone.

My sincerest apologise once again that your experience with us hasn’t been up to our usual high standards. Great client service is at the core of what we stand for and I was very disappointed this wasn’t delivered in your case.

We hold our hands up, switching from a provider that exited the market doesn’t happen often and we could have made the journey far smoother for you. It is very unlike us. I will investigate fully to see where we dropped the ball and learn from this experience.

I will also take over to help you with your cover.

Nadeem Farid, Head of Health Insurance Advice
HAD TO CALL TWICE TO GET AN ADVISER TO CALL ME BACK
The compliance department decided to become the decision makers for my future. I wanted to release my final salary pension; I am in ill health and have lost my job. I needed the money to keep a roof over mine and my family's heads. They decided it was a short term fix and would not be in my interest for the future! What's the point of planning for the future if, there may not be one? I needed the help NOW, not in 10 years. I wrote a letter indemnifying them against any retrospective actions I may make in the future (which I wouldn't do anyway)
They had a chance to help someone who needed it and understood the ramifications, but chose to act in a superior and bullying way. In my opinion one of the worst experiences of my life!!!! Thanks for the extra stress caused by your shameful behaviour!!!
Dear Mr Ellis,

Thank you for your review. I’m sorry we weren’t able to provide you with the recommendation you were seeking to be able to release funds from your final salary pension.

When providing advice to clients we have to be sure that the recommendation we are making is the correct one and in the best interest of our client. If we’re not sure the default position has to be to turn down conducting that business (and foregoing fees for that work).

In your particular circumstances there was one short-term reason to transfer and lots of long-term reasons not to. Had it not been for that one short-term reason we would never have tried to help you in the first place but given your situation we went on to analyse your pension and that analysis was overwhelmingly against recommending a transfer, and given that we couldn’t make the recommendation you wanted.

I understand this isn’t the result you wanted but it should be taken into account that we spent considerable time trying to help you and didn’t charge anything for the pension analysis we undertook.

We have logged your complaint with our compliance department and they will be in touch to discuss this further with you.

I wish you all the best and apologise we weren’t able to help you.

Kind Regards,
Tom Conner
Director, Drewberry
Unfortunately my insurer did not have a way to accept direct business for the type of insurance I needed at the time of my application - that meant I had to work with Dewberry in this instance. At almost every step, there were errors either on the part of Dewberry, the insurer or the clinic selected by them. While many of the actual errors were not Dewberry's, given their only task was to 'project manage' effectively the process, it took over 6mths, a lot of wasted blood tests and travel, a letter being sent 4 times by my own doctor as copies were lost, a lot of blaming other people and not taking additional/appropriate action to get the job done on the part of Dewberry. It was so broken that in the end they have offered to pay for 2 mths premium. I nice gesture, but I would substitute that for a smoother, well managed process any time. Truly awful execution and my worst experience with any insurance broker or vendor.
Hi Tony

I sincerely apologise for the level of service you have received, this is far from what we stand for and does not sit well with me at all.

I really appreciate your time on the phone this morning. Following our discussion we will be picking up with Aviva and their third party health screening firm as a matter of urgency as well as reviewing our escalation process and our communication methods.

We want to provide the best possible service and where we haven't we need to learn from it. We will be taking your points on board and making improvements where necessary.

As much as it is hard to hear I thank you for your feedback.

Andrew Jenkinson
Founder
Drewberry™ - Pensions, Investments & Insurance is rated 4.92 based on 2,908 reviews