Unfortunately my insurer did not have a way to accept direct business for the type of insurance I needed at the time of my application - that meant I had to work with Dewberry in this instance. At almost every step, there were errors either on the part of Dewberry, the insurer or the clinic selected by them. While many of the actual errors were not Dewberry's, given their only task was to 'project manage' effectively the process, it took over 6mths, a lot of wasted blood tests and travel, a letter being sent 4 times by my own doctor as copies were lost, a lot of blaming other people and not taking additional/appropriate action to get the job done on the part of Dewberry. It was so broken that in the end they have offered to pay for 2 mths premium. I nice gesture, but I would substitute that for a smoother, well managed process any time. Truly awful execution and my worst experience with any insurance broker or vendor.