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Drewberry™ - Pensions, Investments & Insurance Reviews

4.9 Rating 3,771 Reviews

100 %

of reviewers recommend Drewberry™ - Pensions, Investments & Insurance

Company Reviews

4.9

Based on 3,771 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Drewberry™ - Pensions, Investments & Insurance:

We are a fast-growing UK financial adviser with offices in London and Brighton.

We specialise in offering financial advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits to pensions, investments and tax planning.

Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.

Visit Website

Phone:

0208 432 7333

Email:

help@drewberry.co.uk

Location:

Telecom House Preston Road
Brighton
BN1 6AF

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The compliance department decided to become the decision makers for my future. I wanted to release my final salary pension; I am in ill health and have lost my job. I needed the money to keep a roof over mine and my family's heads. They decided it was a short term fix and would not be in my interest for the future! What's the point of planning for the future if, there may not be one? I needed the help NOW, not in 10 years. I wrote a letter indemnifying them against any retrospective actions I may make in the future (which I wouldn't do anyway) They had a chance to help someone who needed it and understood the ramifications, but chose to act in a superior and bullying way. In my opinion one of the worst experiences of my life!!!! Thanks for the extra stress caused by your shameful behaviour!!!”

Dear Mr Ellis, Thank you for your review. I’m sorry we weren’t able to provide you with the recommendation you were seeking to be able to release funds from your final salary pension. When providing advice to clients we have to be sure that the recommendation we are making is the correct one and in the best interest of our client. If we’re not sure the default position has to be to turn down conducting that business (and foregoing fees for that work). In your particular circumstances there was one short-term reason to transfer and lots of long-term reasons not to. Had it not been for that one short-term reason we would never have tried to help you in the first place but given your situation we went on to analyse your pension and that analysis was overwhelmingly against recommending a transfer, and given that we couldn’t make the recommendation you wanted. I understand this isn’t the result you wanted but it should be taken into account that we spent considerable time trying to help you and didn’t charge anything for the pension analysis we undertook. We have logged your complaint with our compliance department and they will be in touch to discuss this further with you. I wish you all the best and apologise we weren’t able to help you. Kind Regards, Tom Conner Director, Drewberry

“Jake Mills is the guy to go too, listens to your needs and will stay in touch. He is a really good adviser and will find you the best policy for your needs. Always ask for Jake. Thanks”

“My income protection insurance application was handled by Sam Barr-Worsfold. He was very thorough, efficient, polite and helpful. I would recommend Drewberry Insurance as they really cater for you as an individual, listening to and addressing any concerns with patience and understanding.”

“Oliver was excellent. Fast, efficient, and friendly. Also, discussed a range of options which I chopped and changed with.”

“Very impressed with Oliver Wigdor at Drewberry. Absolute patience with my asking for numerous quotes and examples and also goes that extra mile to help with any issues. Hes a non pushy sales guy who is very good at his job and knowledgeable. A pleasure to do business with and I will be referring my colleagues to.”

“Awful. I had two polices with this firm for life insurance and income protection. Both policies were inadequate and were not fit for purpose. When I had to make a claim under the income protection policy, it did not pay out. I paid an exceptionally high premium for the income protection policy. I would not recommend this company. The customer service is non-existent. I am in the process of reporting them to the FOS. The worst decision I have ever made was using Drewberry Insurance.”

Thank you for taking the time to leave us this review. We work very hard to deliver the highest levels of advice and are very disappointed to read this. In very rare situations where a client’s claim is declined, we always investigate fully by reviewing all call recordings, email correspondence and applications submitted to ensure the client has been treated fairly by both the insurer and by ourselves. In this case an injury was not disclosed on the application with the insurer and then a claim was made relating to that area of the body, which was declined. We’ve spoken to the insurer multiple times on your behalf and they have agreed to refund your premiums. Our network partner is investigating your complaint from an impartial third-party perspective and they will write you a formal reply once the investigation has been concluded. If you are not satisfied with the outcome, then you can take your complaint to the Financial Ombudsman Service to adjudicate. Once again, it’s upsetting that you’re in a position where you need to claim and your claim was rejected. We are doing everything we can to make sure this is being dealt with accordingly. I really hope you have a speedy recovery. Kind Regards, Tom Conner Director

“Dealt with Jake re Loss of Income protection which is now in force. Throughout the whole process Jake was extremely knowledgable, articulate & efficient and from beginning to end the whole process only took 7 days. I have already recommended Jake to 2 colleagues. Would use Jake & Drewberry again without hesitation. Thank you Jake. DC 👍”

“Drewberry is amazing. It's the partner everyone should have when it comes to employee benefits. They are very professional and always available to support the client. We have been working with them for the past four years and I would not change them for anything in the world. Highly recommended!”

“Good professional service. The advisors really listen and get things done.”

“Excellent service from start to finish. Emails are responded to promptly and it’s easy to ring up and speak to an expert to clarify any misunderstandings. Sophie dealt with my application and she made it as simple as possible and I never felt rushed into making any decisions.”

“The service was great.”

“Matthew did an amazing job. Professional and got me competitive rates across a number of policies. Very efficient. Would highly recommend.”

“Great efficient service when arranging income protection all handled with sensitivity thanks!”

“Fast, efficient and professional - highly recommended”

“Drewbery is truly a great partner to have. I can't possibly recommend enough in terms of professionalism, promptness, and effectiveness.”

“Joseph was extremely helpful in sorting out our health insurance renewal, trying to find us a better deal, which he succeeded in doing. He was very easy to deal with, quick to respond and very pleasant and professional throughout.”

“Very professional and a provided me with a high value for money product - thank you”

“My advisor is Samantha . She did a great job. I received excellent service and advice from her. She got me best deal for it the income protection I needed. I highly recommend Drewberry and Samantha indeed.”

“Drewberry offer a hassle free service arranging cover in what could be a minefield for the layman and dealt with everything in a friendly, efficient and totally professional way. Would recommend without hesitation.”

“Christopher has been very helpfull and good to deal with with setting up my new life insurance policy. I would highly recommend Drewberry”

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Drewberry™ - Pensions, Investments & Insurance is rated 4.9 based on 3,771 reviews