Drewberry™ - Pensions, Investments & Insurance Reviews

Name: Drewberry™ - Pensions, Investments & Insurance
Address: Telecom House Preston Road, Brighton
Rating: 4.92

4.9 Rating 3,759 Reviews

100 %

of reviewers recommend Drewberry™ - Pensions, Investments & Insurance

Company Reviews

Metrics

Info

4.9

Based on 3,759 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Drewberry™ - Pensions, Investments & Insurance:

We are a fast-growing UK financial adviser with offices in London and Brighton.

We specialise in offering financial advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits to pensions, investments and tax planning.

Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.

Visit Website

Phone:

0208 432 7333

Email:

help@drewberry.co.uk

Location:

Telecom House Preston Road
Brighton
BN1 6AF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our senior contact is good at what he does and we do have good rapport with him. However, the follow up could be better and the supporting contact could be more efficient and follow up as per our requests to save us from having to ask for the same action to be completed more than once.”

Helpful Report

Thank you for taking the time to leave your review, it is much appreciated. Our internal mantra is to provide a five star service to clients and I'm sorry we've fallen short. I will be looking into this as a matter of urgency so we can improve follow up processes or see why we fell short on this occasion. Thanks, Tom Director, Drewberry

“Nick and his colleagues have been helpful and have addressed any queries in a timely manner.”

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“Several errors experienced with Agent”

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“Although Ben was friendly and polite, I did feel I was being hassled. I had told him I was a GP and could not take calls when I was at work. I kept getting calls while I was with patients, which was problematic.”

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Thank you for taking the time to leave a review, it is much appreciated. I have looked into the matter for you and you are completely right, the number of calls made did exceed our company policy and I sincerely apologise for this. I have picked up with your adviser to ensure this doesn't happen again. Kind regards, Tom Conner Director

“I've given three star ( acceptable) feedback but I do need you to know that you very nearly lost my business. As I hadn't received a reply to follow up my queries, I went to another broker. I was later told by Drewberry that my emails had ended up as 'spam'. The only reason I ended up remaining with Drewberry is because I was offered two months free insurance. I'm sorry not to have been able to provide a glowing report. Maybe next year?”

Helpful Report

“Come across and somewhat unprofessional. I had informed the advisor that I already being advised by my broker RE Life protection but was doing my due diligence and doing some research/comparing offers. After not replying to an email and not answering a call the advisor went on to say "Please bear in mind if you have placed the business with your current broker, you have gone with somebody who didn't do their job" which I found rather unprofessional.”

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“Good- - Better insurance rates. - good services Improvements required - making process smooth while allowing spouses to represent each other. At the end physical documents of answers are signed by both spouse or policy holders. I would recommend this to others.”

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“As I'm a new joiner i haven't got much to say because I made no claims as yet. But the staff from Drewberry looked after me very well a cater for all my needs.”

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Drewberry™ - Pensions, Investments & Insurance is rated 4.9 based on 3,759 reviews