Dotmaison Reviews

4.8 Rating 2,027 Reviews
96 %
of reviewers recommend Dotmaison
4.8
Based on 2,027 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Dotmaison Reviews

About Dotmaison:

Dotmaison.com is an online Interior Luxury Homeware Store filled with a unique selection of breathtaking luxury home accessories for every area of your home. We focus on high quality home fashion designer brands to create an emporium filled with inspiring products, our aim being to help you to bring style and innovation to your home. Our brands include Calvin Klein Home, Hugo Boss Home, Ted Baker Home, Missoni Home, Tommy Hilfiger Home, Orla Kiely, Kate Spade and many more. We are particularly renowned for our extensive selection of Luxury Bedding and Bed Linen where our brand list includes, amongst many others, Descamps, Yves Delorme, Alexandre Turpault, Nina Ricci and Olivier Desforges . In addition we have a passion for Scandanavian Design and through our careful selection of brands such as by Lassen, Kahler, Normann Copenhagen, Ferm Living and Stelton we aim to share the best of Scandanavian and Nordic design with you.

Shopping in style has never been easier than here at Dotmaison. Established in December 2007, Dotmaison offers a great range of world famous brands as well as new up and fresh, emerging designers, each with the finesse and flair that it takes to be great. All our products have been specially selected by the Dotmaison team with two things in mind, innovative design and outstanding quality.

Dotmaison draws on the expert experience of contributors and journalists from Elle Decoration, You Interiors, Vogue and Sunday Times Magazine, allowing us to offer professional analysis and trend advice from all corners of the interiors world. We share our thoughts with you in our online magazine attempting to encourage and inspire you to great things for your home.

At Dotmaison, we truly adore all things design, even if it's not something we can sell. Dotmaison aims to be the premier provider of inspirational home furnishing products worldwide and to offer a reliable and friendly customer experience both online and through our pre and post sales telephone services. We are a family owned and managed business, we understand the importance of customer service and we will work tirelessly to provide the service which our customers deserve.

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Not very impressed with service !I bought six cusions one had a very bad pull !I send you a photograph of the pull !your reply was it looks like a crease!!!I pointed out I do know the difference between a crease and a pull !certainly not a reply I expected !been in business my myself I found it most un business like !so will not be ordering from you again Lisa Green
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Posted 4 months ago
I have been using dotmaison for a few years now and I can't fault them! From stocking so many brands that I love to being very competetively- priced, regular sales,having a great stock update and then very fast delivery! They surely are the UK's go-to website for the best of international brands available right here. My latest purchase was the Ferm Living Hourglass pot extras small to go with the three others I have.
Dotmaison 5 star review on 13th December 2023
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Posted 4 months ago
Great price, service and communication. Great company and would highly recommend.
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Posted 4 months ago
Fabulous service… product as advertised Gift wrapping very nice too
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Posted 4 months ago
Excellent service from start to finish:}}
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Posted 4 months ago
Great product, delivered quickly!
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Posted 4 months ago
Excellent product range. Found what I wanted at a good price and it was delivered super fast.
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Posted 5 months ago
Very helpful customer service Items as described Really pleased
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Posted 5 months ago
Love the plates! Super light and really good quality. Excellent service and quick delivery, would buy again.
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Posted 5 months ago
Love the selection of mugs we made. Delivered promptly packed beautifully
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Posted 5 months ago
Had problems with payment options, which were eventually sorted. But a big thank you to Fran and Michael for their help and patience. And the duvet is absolutely gorgeous.
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Posted 5 months ago
Great product quality & efficient service
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Posted 5 months ago
I have recently discovered Dotmaison and am very impressed with what I have bought and the very personal customer service.
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Posted 5 months ago
After purchasing a gift for Christmas for my granddaughter I found in a couple of days later it was reduced. I have found this company hounds you and although unsubscribing twice I was left to ring them to cancel. Know I find they are still communicating with me and I’m very frustrated.
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Posted 5 months ago
Very efficient l.
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Posted 5 months ago
First time I have ordered from Dotmaison very pleased east to purchase and quick delivery will certainly buy again great things to buy
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Posted 5 months ago
Easy to order, quick delivery and very well packaged
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Posted 5 months ago
I bought beautiful Morris & Co. Bed linen which was more reasonably price at Dotmaison than elsewhere. Dispatch & delivery were fast. I recommend this company for quality of items & excellent service.
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Posted 5 months ago
Bought set of coffee spoons. Would have been useful to know their dimensions before purchasing as they were tiny-they don't look tine in the photos next to the other cutlery. Cost me £10 to have them delivered then returned. Discount offered wasn't applied in the first instance, had to E mail them after I had paid for them. Returns had to be within 2 weeks of paying for the returns label. Had no confirmation of receipt once I had returned them, had to E mail them to ask if they had received them. Quality of product was good but wouldn't buy them off this site again.
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Posted 5 months ago
Fantastic service, rapid delivery. Highly recommend
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Posted 5 months ago
Dotmaison is rated 4.8 based on 2,027 reviews