Dorset Vehicle Rentals Reviews

Name: Dorset Vehicle Rentals
Address: 3 Railway Triangle, Poundbury Road, Dorchester, Dorset
Rating: 4.79

4.8 Rating 3,132 Reviews

96 %

of reviewers recommend Dorset Vehicle Rentals

Company Reviews

Metrics

4.8

Based on 3,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Dorset Vehicle Rentals 5 star review on 1st November 2022

PHILIP ANDREW WILLSON

Dorset Vehicle Rentals 5 star review on 20th April 2021

REBECCA HIGNETT

Anonymous

Anonymous // 01/01/2019

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“Simple easy transaction with minimum fuss. Ideal”

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(Yeovil) - Posted 6 years ago

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Posted 6 years ago

“Its run very well and I'm also very pleased with the service I get when I hire a vehicle”

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(Yeovil) - Posted 6 years ago

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Posted 6 years ago

“Easy, friendly, economic.”

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(Yeovil) - Posted 6 years ago

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Posted 6 years ago

“Staff very helpful very good service and the vehicles are always in good condition”

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(DORCHESTER) - Posted 6 years ago

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Posted 6 years ago

“Amazing service and great friendly staff”

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(DORCHESTER) - Posted 6 years ago

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Posted 6 years ago

“Van, pickup, drop off, customer service all good. Only comment is huge increase in cost of europe breakdown cover.”

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(DORCHESTER) - Posted 6 years ago

“Excellent and efficient service have used twice with no problems first class vehicles”

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(Weymouth) - Posted 6 years ago

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Posted 6 years ago

“The van broke down on our removal day, from London to Somerset, which was testing to say the least. But in the end we got here via the AA cover. Ok, it took all day, we arrived at 1 am in the morning, but we were grateful for the emergency cover. And Dorset vehicles picked up the van the next day so things were resolved in the end. These issues can't be avoided, so don't blame Dorset Vehicles for the breakdown. Just our bad luck on the day. Otherwise they seem a reasonable company to deal with. If all had gone well on the day I'm sure I'd be giving them a better rating and review.”

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(Wincanton) - Posted 6 years ago

Sorry that the van broke down Douglas on your removal day, and for the inconvenience caused on already a stressful day. Just to reassure you all our vehicles are serviced regularly, but this was unfortunate that this breakdown happened to you. Wishing you every happiness in your new home.

Posted 6 years ago

“All aspects of my hire were handled excellently; the booking, the vehicle, the return and in particular the deposit, the return of which was very quick Thank you”

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(Yeovil) - Posted 6 years ago

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Posted 6 years ago

“Good service and you are open well before 80”

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(Yeovil) - Posted 6 years ago

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Posted 6 years ago

“Very simple to hire and pick up the keys. Minimal fuss, excellent service. Would recommend”

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(Yeovil) - Posted 6 years ago

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Posted 6 years ago

“Friendly staff and really easy pick up and drop off . Thankyou Definately recommendable.”

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(Yeovil) - Posted 6 years ago

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Posted 6 years ago

“The staff were very friendly , helpful and made process very easy . Would recommend this company and use them again . Thankyou”

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(DORCHESTER) - Posted 6 years ago

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Posted 6 years ago

“I hired a ford tourneo 9 seater 19 plate to drive to Austria which was a very comfortable and reliable vehicle, only issue I had with it was that only half of the front windscreen would defrost, and as it was minus 11 there, it was a bit of a problem. But other than that The vehicle was excellent. As for the staff that served me and accepted the vehicle back they could do with being a little bit more happier. It didn’t seem to be a very friendly service. But as he wasn’t coming with me to Austria it didn’t really matter. But would definitely recommend to hire from this company as I will again if needed.”

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(Gillingham) - Posted 6 years ago

Thank you Ashley for your review, we all have travel envy here at DVR … Austria how fantastic! Sorry that the windscreen did not defrost properly, apologies for any inconvenience caused; because you have let us know, we can now look into this and we will sort this vehicle out. Just to let you know we now have a new Branch Manager at Gillingham!

Posted 6 years ago

“Your people are always helpful and friendly, whether on the phone or in person - a very efficient service, thank you.”

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(Gillingham) - Posted 6 years ago

Thank you for taking the time to leave a review, we will make sure Will our Gillingham Branch Manager sees this.

Posted 6 years ago

“Would of been nice to have been told why I didnt get my deposit back ..”

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(Gillingham) - Posted 6 years ago

Mr Down we have emailed you to let you know why £36.00 was deducted from your £100.00 deposit. You have been refunded £64.00, please check your bank account. If you wish to discuss this matter further please email reception@dvr.uk.net - Thank you.

Posted 6 years ago

“Great service, fab vehicle. I'll. Be using again and again.”

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(Bridport) - Posted 6 years ago

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Posted 6 years ago

“First class service from a honest, well priced helpful company. Il currently live in London and got the train to Dorset to rent from this company based on price and service. Will be renting again at Easter.”

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(DORCHESTER) - Posted 6 years ago

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Posted 6 years ago

“Having recently moved to Gillingham, I used Dorset Vehicle Rentals when I needed to hire a transit van to collect some of my belongings that were in storage. I booked the van online and was provided with clear information about what I needed to present when collecting it. The van itself was almost new and in very good condition. Overall, I was very pleased with the service provided by the staff, the cost of hire and the van itself. I would highly recommend.”

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(Gillingham) - Posted 6 years ago

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Posted 6 years ago

“Efficient service and can always supply what I require. Very competitive pricing”

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(Yeovil) - Posted 6 years ago

Thank you for taking the time to leave a review, we will make sure Andy our Yeovil Branch Manager sees this

Posted 6 years ago

Dorset Vehicle Rentals is rated 4.8 based on 3,132 reviews