Doggie Solutions Reviews

4.55 Rating 4,859 Reviews
89 %
of reviewers recommend Doggie Solutions
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.69 out of 5
Read Doggie Solutions Reviews

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1273 612807

Email:

info@doggiesolutions.co.uk

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Dreadful service from this company placed an order which we were notified was ready for dispatch over 10 days ago and still haven’t received when you try to call them you get a recorded message saying that due to covid they can’t get to the phones,come on just an excuse for poor service I emailed my query as requested 4 days ago and no response will never use them again
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Posted 2 weeks ago
Easy to order, good prices, quick delivery… would recommend and use again…
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Posted 1 month ago
I ordered a muzzle and received nothing. Have to wait 15 working days before you can get a refund. They refund your cost for the item but keep your postage payment. Very nice earner. I would advise you look elsewhere.
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Posted 1 month ago
i was lucky received dog tags but not engraved i had the same problems you can email only. weeks later i have had a refund Andrew seems the best one to deal with
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Posted 1 month ago
Seems to be a common theme here. Take your money, tell you the order is complete. Nothing, Unable to talk to anyone. E-mail not responded to . Finally, after involving trading standards the same old story..... lost in transit somewhere. Why would you continue to use the same useless courier? Doesn't add up. Stay well clear is our advice. Something is wrong here and needs sorting out.
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Posted 1 month ago
Nice looking product, good price but the sales process is a little clunky
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Posted 1 month ago
Customer support is next to non-existent. It took 8 days for a reply to my query about a missing dog tag. You can only email them. I'd avoid until they can sort themselves out.
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Posted 1 month ago
Ordered two tags. Only one received. They are not accepting calls and I have emailed twice with no response for over a week. Very poor service.
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Posted 1 month ago
Never arrived.
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Posted 1 month ago
Like the others, not received my order after 4 weeks. After emailing them, they asked if my address was correct. I replied to say it was, and it took them 5 days to reply saying a new item had been sent out. That was a week ago! Do not buy from this company. Report to trading standards online to try to get them shut down.
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Posted 1 month ago
customer service is very bad i have phoned just covid and to e mail them i have had one email back from them still nothing i sent another email but nothing i agree with all the reviews do not buy from this company put it on facebook maybe they will listen then
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Posted 1 month ago
The same complaint as the other reviewers. Placed an order, said it was dispatched, 3 weeks later still hasn’t arrived.
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Posted 1 month ago
Never received my order. Contacted about missing order and got told to get back in touch 10 days after apparent dispatch (this was the following day) no further response and still without dog tag. Not very impressed.
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Posted 1 month ago
Sorry can't write a good review as I haven't received my dog tags and rings. I received an email saying the order was processed and ready for despatch on the 24th September. I have received nothing.
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Posted 1 month ago
great quality tag, thank you
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Posted 1 month ago
Great service and the item ordered was shipped promptly.
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Posted 1 month ago
DO NOT ORDER ANYTHING FROM THIS COMPANY. Ordered a crate and other items over a week ago. Received email following morning to say ready for despatch. Order should have arrived following day but one week later nothing has arrived. No one is answering the phone or replying to emails. Clearly there is a problem behind the scenes but they have not advised customers and they are still receiving orders which they clearly cannot fulfill at this time.
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Posted 1 month ago
Very good service and product. Will definitely use this company again.
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Posted 1 month ago
I ordered and paid for a dog tag on 5th September. I received an email later that day to say the it was being despatched. By 13th September I had not received it, so when I emailed I received a reply saying that it must have been lost in the post and that they would send another immediately. By 29th September, still nothing had arrived, so I emailed again to be told that it would be sent that day. It is now 10th October and I still have received nothing. It is disgraceful that a business can take payment and not fulfil an order. I wish I had seen other bad reviews on Trustpilot before placing my order.
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Posted 1 month ago
Not quite sure why i have been asked to review yet - as i still haven't received my order, despite me emailing this week ? thanks
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Posted 1 month ago
Doggie Solutions is rated 4.55 based on 4,859 reviews