Doggie Solutions Reviews

Name: Doggie Solutions
Rating: 4.53

4.5 Rating 5,318 Reviews

89 %

of reviewers recommend Doggie Solutions

4.5

Based on 5,318 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Doggie Solutions:

We offer a wide range of products including, Dog beds uk made, Dog Toys, Dog Crates, Puppy Pens and Puppy Cages, training collars and Much More.

Visit Website

Phone:

1273 612807

Email:

info@doggiesolutions.co.uk

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Doggie Solutions 5 star review on 3rd March 2024

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HIGH VISIBILITY YELLOW DOG JACKET I bought this jacket for my dog as we walk in an area without lighting. The size and fit is good BUT IT IS PINK AND IS NOT REFLECTIVE - SO IS USELESS”

Helpful Report

Posted 2 years ago

“Unfortunately this order got lost in transit. The prompt refund was appreciated and I shall re-order soon when stock is available.”

Helpful Report

Posted 2 years ago

“Poor service this time. It took a month to receive the right tag...”

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Posted 2 years ago

“Item never arrived. Had to get a refund”

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Posted 2 years ago

“I’ve purchased dog crates for 5 years now, this one was not good. Dog bent the bars and escaped out of the crate. I keep looking for the heavy duty ones 5 in the catalog but not available. These are for cocker spaniel bread.”

Helpful Report

Posted 2 years ago

“Absolutely awful company placed two orders and neither was dispatched which I wasn't informed of so have to chase them to ask where my item is to which they say must have been lost in the post (but got no notification to say its been dispatched ) but can't replace as out of stock. Shop elsewhere!”

Helpful Report

Posted 2 years ago

“Dreadful service from this company placed an order which we were notified was ready for dispatch over 10 days ago and still haven’t received when you try to call them you get a recorded message saying that due to covid they can’t get to the phones,come on just an excuse for poor service I emailed my query as requested 4 days ago and no response will never use them again”

Helpful Report

Posted 2 years ago

“I ordered a muzzle and received nothing. Have to wait 15 working days before you can get a refund. They refund your cost for the item but keep your postage payment. Very nice earner. I would advise you look elsewhere.”

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Posted 2 years ago

“i was lucky received dog tags but not engraved i had the same problems you can email only. weeks later i have had a refund Andrew seems the best one to deal with”

Helpful Report

Posted 2 years ago

“Seems to be a common theme here. Take your money, tell you the order is complete. Nothing, Unable to talk to anyone. E-mail not responded to . Finally, after involving trading standards the same old story..... lost in transit somewhere. Why would you continue to use the same useless courier? Doesn't add up. Stay well clear is our advice. Something is wrong here and needs sorting out.”

Helpful Report

Posted 2 years ago

“Customer support is next to non-existent. It took 8 days for a reply to my query about a missing dog tag. You can only email them. I'd avoid until they can sort themselves out.”

Helpful Report

Posted 2 years ago

“Ordered two tags. Only one received. They are not accepting calls and I have emailed twice with no response for over a week. Very poor service.”

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Posted 2 years ago

“Never arrived.”

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Posted 2 years ago

“Like the others, not received my order after 4 weeks. After emailing them, they asked if my address was correct. I replied to say it was, and it took them 5 days to reply saying a new item had been sent out. That was a week ago! Do not buy from this company. Report to trading standards online to try to get them shut down.”

Helpful Report

Posted 2 years ago

“customer service is very bad i have phoned just covid and to e mail them i have had one email back from them still nothing i sent another email but nothing i agree with all the reviews do not buy from this company put it on facebook maybe they will listen then”

Helpful Report

Posted 2 years ago

“The same complaint as the other reviewers. Placed an order, said it was dispatched, 3 weeks later still hasn’t arrived.”

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Posted 2 years ago

“Never received my order. Contacted about missing order and got told to get back in touch 10 days after apparent dispatch (this was the following day) no further response and still without dog tag. Not very impressed.”

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Posted 2 years ago

“Sorry can't write a good review as I haven't received my dog tags and rings. I received an email saying the order was processed and ready for despatch on the 24th September. I have received nothing.”

Helpful Report

Posted 2 years ago

“DO NOT ORDER ANYTHING FROM THIS COMPANY. Ordered a crate and other items over a week ago. Received email following morning to say ready for despatch. Order should have arrived following day but one week later nothing has arrived. No one is answering the phone or replying to emails. Clearly there is a problem behind the scenes but they have not advised customers and they are still receiving orders which they clearly cannot fulfill at this time.”

Helpful Report

Posted 2 years ago

“I ordered and paid for a dog tag on 5th September. I received an email later that day to say the it was being despatched. By 13th September I had not received it, so when I emailed I received a reply saying that it must have been lost in the post and that they would send another immediately. By 29th September, still nothing had arrived, so I emailed again to be told that it would be sent that day. It is now 10th October and I still have received nothing. It is disgraceful that a business can take payment and not fulfil an order. I wish I had seen other bad reviews on Trustpilot before placing my order.”

Helpful Report

Posted 2 years ago

Doggie Solutions is rated 4.5 based on 5,318 reviews