Hi Miriam A,
I understand your frustration regarding the unlocking process for your iPhone 13 Pro. Since your order status shows “Unlock Complete,” it appears that the unlocking request has been fulfilled.
Sometimes compatibility issues can arise based on the criteria required for unlocking, which are outlined on the checkout page prior to purchase. If you need further assistance or specific instructions on completing your unlock, please let me know, and I'll be happy to help! Your satisfaction is important to us.
Thank you!
“Je ne sais pas si c’est moi qui n’ai pas fait les choses dans le bon ordre ou pas, toujours est-il qu’à mon grand désespoir, L’écran affiche toujours iPhone indisponible.
C’est compliqué pour moi car c’est le téléphone que j’avais offert à mon fils qui, à mon grand désespoir vient de mettre fin à ses jours. Il n’avait que 28 ans. J’espérais pouvoir débloquer son téléphone dans l’espoir qu’il m’ait laissé une éventuelle vidéo pour expliquer son geste.
Nathalie, une maman en souffrance”
Chère Nathalie, je suis vraiment désolé d'apprendre la perte de votre fils. Je ne peux qu'imaginer à quel point cette période doit être difficile pour vous. Concernant l'iPhone affichant « indisponible », sachez que nous avons terminé votre processus de déverrouillage et que le téléphone devrait maintenant être déverrouillé. Si vous rencontrez toujours des problèmes, je vous recommande de vérifier s'il est connecté au WiFi et de redémarrer l'appareil. Parfois, il suffit d’un petit pas pour que tout fonctionne. Si vous avez d'autres questions ou avez besoin d'aide, n'hésitez pas à nous contacter. Nous sommes là pour vous aider. Prends soin de toi, Charlotte
Hola Carlos, ¡gracias por tu reseña! Entiendo que estás experimentando problemas con tu iPhone 11 después de haberlo desbloqueado. Dado que el estado de su pedido es "Desbloqueo completo", asegúrese de seguir atentamente las instrucciones posteriores al desbloqueo. Si aún tiene problemas, es posible que esté relacionado con otros problemas con el dispositivo en sí, no con el proceso de desbloqueo. No dudes en comprobar la compatibilidad de tu dispositivo con la red en la que estás intentando utilizarlo y asegurarte de que esté en buen estado de funcionamiento. Si tienes detalles específicos sobre lo que no funciona, ¡estaré encantado de ayudarte a solucionar el problema! ¡Esperamos su respuesta! Mejor, charlotte
Hi Heather,
I understand that multiple payments can be frustrating. Just to clarify, the process involves two main steps: an Eligibility Check and then the Unlocking Payment. You've currently completed the Standard Unlock payment of $28.99.
All costs and steps are outlined on the checkout page prior to the purchase to ensure transparency. Since your status is "Unlock Complete," it appears that your iPhone 7 has been successfully unlocked.
If there's anything else you need assistance with or if you have any other questions, please let me know!
Best,
Charlotte
“It would have been nice to know the total price to unlock the phone before paying the verification fee that I thought was unlocking the phone. Also you can't get a refund if you choose not to pay extra to actually unlock the phone.”
Hi Loraina,
Thank you for sharing your concerns. I understand how unexpected charges can be frustrating. At Direct Unlocks, we strive to provide all necessary information upfront. As stated on the checkout page, "There may be an additional price to pay for the SIM unlock itself, this will be stated on your order summary page prior to purchase."
You've already made the payment of $28.99 for the Standard Unlock, and based on your account, the status is "Unlock Complete". That means your iPhone SE is now successfully unlocked!
If you have any specific issues with the unlocked phone or need further assistance, please let me know. We're here to help you have a seamless experience.
Best wishes,
Charlotte
“I have a iPhone 15 plus and this website helped me throughout the process to get my device unlocked. I really appreciate the support also throughout the process of getting my device unlocked.”
Hi Tiyana,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team was able to assist you throughout the unlocking process. If you have any other questions or need further assistance, please don't hesitate to reach out. Enjoy your newly unlocked iPhone 15 Plus!
Best,
Charlotte
Hola Myrna, lamento saber que estás teniendo algunos problemas. Veo que tu estado de desbloqueo para el iPhone SE con Sprint USA es "Desbloqueo completo". Esto significa que su teléfono ahora debería estar desbloqueado y listo para usar con cualquier proveedor. ¿Has intentado insertar una tarjeta SIM diferente para confirmar el desbloqueo? Si tiene algún problema, asegúrese de que su teléfono cumpla con los criterios requeridos como se especifica en nuestra página de pago. A veces, es posible que sean necesarios pasos adicionales o que se requiera un Servicio Premium para ciertos iPhones si no se cumplen los criterios iniciales. Avíseme si necesita más ayuda o si hay algo específico que esté causando problemas. Mejor, charlotte
Hola Ángel, gracias por comunicarte. Me complace informarle que el estado de su pedido es "Desbloqueo completo". Esto significa que tu iPhone 11 ahora debería estar desbloqueado de la red Claro. Para completar el proceso de desbloqueo, siga estos pasos: 1. **Conecte su iPhone a WiFi.** 2. **Apague su iPhone y vuelva a encenderlo.** Si encuentra algún problema durante este proceso, no dude en Ponerse en contacto. ¡Estamos aquí para ayudarte a disfrutar plenamente de tu dispositivo desbloqueado! Saludos cordiales, Carlota
Hi Luis,
Thank you for your feedback. I understand that having to deal with multiple payments can be a bit frustrating. For clarity, you've already paid $28.99 for your Standard Unlock. If certain criteria are not met, which was disclosed on the checkout page, additional charges for a Premium Service may apply.
Given that your order status is "Unlock Complete," you should be all set with your iPhone 12 Pro Max now being unlocked from T-Mobile USA. If you encounter any issues or need further assistance with your unlocked device, please feel free to reach out.
We're here to help ensure you have a positive experience with our service.
Best regards,
Charlotte
Hi Kristy,
Thank you for sharing your feedback with us. We're glad to hear that your order status for unlocking your iPhone 14 Pro Max from Verizon USA is "Unlock Complete"!
If you have any questions or need further assistance with your unlocked iPhone, feel free to reach out. We make sure all the costs are outlined on the checkout page prior to purchase to avoid any confusion. You can now enjoy your unlocked device!
Best regards,
Charlotte
Hi Leishichon Ningshen,
Thank you for reaching out. I see that your order status is "Unlock Complete" for your iPhone 15 Pro Max from Alltel USA. We're happy to inform you that your unlock has been successfully completed.
Regarding your request for a refund, as per our policies, once the unlock service is successfully completed, a refund is not eligible. You can refer to our Refund Policy which states, "Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message.”
If you have any issues using your unlocked phone or need any assistance, please don't hesitate to contact us. We're here to ensure you have a seamless experience with your unlocked device.
Thank you for understanding and using directunlocks.com!
Best regards,
Charlotte
“Estuvo bueno el servicio, el tiempo en espera es casi nulo, le daré 3 estrellas por la poca comunicación de decir que son $50 extra que hay q pagar para el desbloqueo”
Hola Carlos, gracias por compartir tus comentarios con nosotros. Nos complace saber que está satisfecho con la velocidad del servicio. Lamentamos saber de su inquietud con respecto al pago adicional de $50 por desbloqueo. Todos los costos, incluida la verificación de elegibilidad y el pago de desbloqueo, se describen claramente en la página de pago antes de la compra. Según nuestros términos, "Si decide no continuar con el pago de desbloqueo, no podemos reembolsarle el costo de las Verificaciones de elegibilidad, ya que ya hemos realizado el servicio". Nos complace informarle que el estado de su pedido es "Desbloqueo completo". ¡Esto significa que su iPhone 14 Pro Max se desbloqueó exitosamente de la red Verizon USA! Esperamos que esto mejore su experiencia general con nosotros. Si tiene más preguntas o necesita ayuda, no dude en comunicarse. Saludos cordiales, Carlota
Hola Francisco, gracias por comunicarte y brindarnos comentarios sobre tu experiencia. Lamento saber que encontraste un error al ingresar el código de desbloqueo de tu HONOR ANY-LX3 de AT&T México. Como el estado de su pedido es "Reportado como no desbloqueado, esperando comentarios del cliente", ¿podría confirmar que el código de desbloqueo "83190648" que le proporcionamos no funcionó para su dispositivo? Si ese es el caso, nos gustaría ayudarle a resolver este problema. Nuestro proceso incluye trabajar con usted para garantizar que el código funcione correctamente, así que comuníquese con nosotros con el mensaje de error específico que recibió. De esta manera, podemos brindarle el soporte adecuado y, si aún no logramos que el código funcione, es posible que usted sea elegible para un reembolso según nuestra política. Esperamos su respuesta para ayudarle a resolver esto lo más rápido posible. Saludos cordiales, Carlota
“Todo fue rápido me pareció muy bien solo que yo no pude desbloquear mi celular nunca me pidió ingresar algún código.. pensé que lo arian todo ellos al desbloquear el celular”
Hola Kelia, gracias por compartir tus comentarios. Lamento saber que tu Samsung Galaxy S24 Ultra no solicitó un código de desbloqueo. Dado que su teléfono no solicita un código de desbloqueo al insertar una tarjeta SIM que no sea de Verizon, parece que su dispositivo puede requerir un desbloqueo USB remoto para completar el proceso. Si bien entendemos que tener que tomar medidas adicionales puede no haber sido lo que esperabas, nuestro objetivo final es garantizar que tu teléfono se desbloquee correctamente. Como el estado de su pedido muestra "Desbloqueo completo", ya recibió los códigos de desbloqueo correctos, pero si no se pueden utilizar debido al comportamiento específico de su teléfono, el desbloqueo remoto de USB es el siguiente paso recomendado. Estamos aquí para ayudarlo durante este proceso y le recomendamos que considere el Desbloqueo remoto de USB para lograr el desbloqueo que necesita. Nuestro equipo está listo para ayudarle y guiarle a través del nuevo procedimiento. Un cordial saludo, Carlota.
Hi David,
Thank you for reaching out, and I'm sorry to hear that the process took longer than expected. Our goal at MobileUnlocks is to provide a swift and effective service, and it sounds like we fell short of that aim in your case.
Unlocking a phone, especially a recent model like the iPhone 14 Pro Max on a network as specific as T-Mobile USA, can be a complex process requiring various steps, as outlined in our Terms and Conditions. I am pleased to inform you that your unlock is now complete. We take great care to keep you informed throughout the unlocking process and appreciate your patience throughout.
If there's anything else we can do to assist you, or if you have any more questions or concerns, please don't hesitate to get in touch. We're committed to ensuring that you're thoroughly satisfied with the service you've received.
Warm regards,
Charlotte
“The process of unlocking my iPhone 11 Pro Max is great but I didn’t like how they got you to pay two separate prices. The first one was for an eligibility check and the second one was for the actual unlock itself.
The length of time it took to unlock my phone was around a day which was great, it was locked to EE but they managed to unlock it so my O2 SIM card worked with my phone.”
Hello!
Thank you for taking the time to share your thoughts about our unlocking service. We're delighted to hear the unlock for your iPhone 11 Pro Max was successful and that the process was completed swiftly within a day!
Regarding the two separate payments, we truly appreciate the feedback. We want to clarify that the initial payment is for the Eligibility Check, which ensures that your phone can be unlocked and meets the network criteria. The subsequent payment is for the actual Unlocking Service. This two-step process is in place to provide transparency and to avoid any unnecessary charges should your phone not meet the unlocking criteria. Rest assured, all costs are outlined on the checkout page before any purchase is made, as per our terms and conditions.
We hope you're now enjoying your unlocked iPhone with your O2 SIM card, and we're here to assist you with any further questions or services you might need in the future!
“The service is good and reliable, what I didn't like is the way they "trick you" to buy. They publish a $28.99 price but that's just to get you since it's an eligibility check, so after you pay the $28.99 and realice you paid for an eligibility check now you have to pay another $50 for the actual unlock, and of course you don't want to lose the first money you paid so you end up doing it. Other than that the service is great, easy to monitor and follow the progress of your unlock, everything was ready in just a couple of days.”
Hello Christian,
Thank you for taking the time to write a review and share your thoughts. We're glad to hear that you found the service reliable and easy to monitor. Understandably, it can be frustrating when there are multiple steps with associated costs for services such as unlocking a phone. I want to assure you that our goal is to be transparent with our customers.
As outlined on our checkout page, the initial payment of $28.99 you made was for the Eligibility Check to ensure that your Motorola XT2301-1 could be unlocked from the MetroPCS USA network. The subsequent $50 payment was for the actual Standard Unlock service. We strive to provide all necessary information upfront so that customers can make informed decisions before proceeding with any service.
We're pleased to inform you that the unlock for your Motorola XT2301-1 is now complete, and you can now enjoy the freedom of using your device with any compatible network. Should you require any further assistance, or if you have any more questions about the process, please feel free to get in touch with us.
Best regards,
Charlotte
English