Hola Francisco, gracias por comunicarte y brindarnos comentarios sobre tu experiencia. Lamento saber que encontraste un error al ingresar el código de desbloqueo de tu HONOR ANY-LX3 de AT&T México. Como el estado de su pedido es "Reportado como no desbloqueado, esperando comentarios del cliente", ¿podría confirmar que el código de desbloqueo "83190648" que le proporcionamos no funcionó para su dispositivo? Si ese es el caso, nos gustaría ayudarle a resolver este problema. Nuestro proceso incluye trabajar con usted para garantizar que el código funcione correctamente, así que comuníquese con nosotros con el mensaje de error específico que recibió. De esta manera, podemos brindarle el soporte adecuado y, si aún no logramos que el código funcione, es posible que usted sea elegible para un reembolso según nuestra política. Esperamos su respuesta para ayudarle a resolver esto lo más rápido posible. Saludos cordiales, Carlota
“Todo fue rápido me pareció muy bien solo que yo no pude desbloquear mi celular nunca me pidió ingresar algún código.. pensé que lo arian todo ellos al desbloquear el celular”
Hola Kelia, gracias por compartir tus comentarios. Lamento saber que tu Samsung Galaxy S24 Ultra no solicitó un código de desbloqueo. Dado que su teléfono no solicita un código de desbloqueo al insertar una tarjeta SIM que no sea de Verizon, parece que su dispositivo puede requerir un desbloqueo USB remoto para completar el proceso. Si bien entendemos que tener que tomar medidas adicionales puede no haber sido lo que esperabas, nuestro objetivo final es garantizar que tu teléfono se desbloquee correctamente. Como el estado de su pedido muestra "Desbloqueo completo", ya recibió los códigos de desbloqueo correctos, pero si no se pueden utilizar debido al comportamiento específico de su teléfono, el desbloqueo remoto de USB es el siguiente paso recomendado. Estamos aquí para ayudarlo durante este proceso y le recomendamos que considere el Desbloqueo remoto de USB para lograr el desbloqueo que necesita. Nuestro equipo está listo para ayudarle y guiarle a través del nuevo procedimiento. Un cordial saludo, Carlota.
Hi David,
Thank you for reaching out, and I'm sorry to hear that the process took longer than expected. Our goal at MobileUnlocks is to provide a swift and effective service, and it sounds like we fell short of that aim in your case.
Unlocking a phone, especially a recent model like the iPhone 14 Pro Max on a network as specific as T-Mobile USA, can be a complex process requiring various steps, as outlined in our Terms and Conditions. I am pleased to inform you that your unlock is now complete. We take great care to keep you informed throughout the unlocking process and appreciate your patience throughout.
If there's anything else we can do to assist you, or if you have any more questions or concerns, please don't hesitate to get in touch. We're committed to ensuring that you're thoroughly satisfied with the service you've received.
Warm regards,
Charlotte
“The process of unlocking my iPhone 11 Pro Max is great but I didn’t like how they got you to pay two separate prices. The first one was for an eligibility check and the second one was for the actual unlock itself.
The length of time it took to unlock my phone was around a day which was great, it was locked to EE but they managed to unlock it so my O2 SIM card worked with my phone.”
Hello!
Thank you for taking the time to share your thoughts about our unlocking service. We're delighted to hear the unlock for your iPhone 11 Pro Max was successful and that the process was completed swiftly within a day!
Regarding the two separate payments, we truly appreciate the feedback. We want to clarify that the initial payment is for the Eligibility Check, which ensures that your phone can be unlocked and meets the network criteria. The subsequent payment is for the actual Unlocking Service. This two-step process is in place to provide transparency and to avoid any unnecessary charges should your phone not meet the unlocking criteria. Rest assured, all costs are outlined on the checkout page before any purchase is made, as per our terms and conditions.
We hope you're now enjoying your unlocked iPhone with your O2 SIM card, and we're here to assist you with any further questions or services you might need in the future!
“The service is good and reliable, what I didn't like is the way they "trick you" to buy. They publish a $28.99 price but that's just to get you since it's an eligibility check, so after you pay the $28.99 and realice you paid for an eligibility check now you have to pay another $50 for the actual unlock, and of course you don't want to lose the first money you paid so you end up doing it. Other than that the service is great, easy to monitor and follow the progress of your unlock, everything was ready in just a couple of days.”
Hello Christian,
Thank you for taking the time to write a review and share your thoughts. We're glad to hear that you found the service reliable and easy to monitor. Understandably, it can be frustrating when there are multiple steps with associated costs for services such as unlocking a phone. I want to assure you that our goal is to be transparent with our customers.
As outlined on our checkout page, the initial payment of $28.99 you made was for the Eligibility Check to ensure that your Motorola XT2301-1 could be unlocked from the MetroPCS USA network. The subsequent $50 payment was for the actual Standard Unlock service. We strive to provide all necessary information upfront so that customers can make informed decisions before proceeding with any service.
We're pleased to inform you that the unlock for your Motorola XT2301-1 is now complete, and you can now enjoy the freedom of using your device with any compatible network. Should you require any further assistance, or if you have any more questions about the process, please feel free to get in touch with us.
Best regards,
Charlotte
“Thank you guys unlocking my I phone 11pro max
Although it took longer wait then i expected
But I’m happy to use my phone every where I went go which is great. Well done
I highly recommend to use direct unlock”
Thank you for taking the time to leave a positive review! We're delighted to hear that you're now able to use your iPhone 11 Pro Max everywhere you go. We understand that the wait can sometimes be longer than expected, and we truly appreciate your patience. Thank you for recommending our service—it means a lot to us. Enjoy your unlocked phone, and if you need any more assistance in the future, we're here to help!
Hello,
I'm very sorry to hear that you've had a negative experience. We sincerely appreciate your feedback and would like to address any concerns you may have. We aim to provide transparent and effective unlocking services, and I assure you that we strive to avoid a bait and switch operation.
If there's any confusion regarding multiple payments, please note that our process includes an Eligibility check first, followed by an Unlocking Payment, with all costs outlined on the checkout page before purchase. If your order status is awaiting payment and you're considering continuing, we're here to assist you in completing the process and ensuring your satisfaction.
If there's anything specific that you're unhappy with or if you have questions about the service, please provide us with your order reference or IMEI number. This will help us look into your case in detail. In the absence of this information, we cannot address your specific concerns accurately. However, our Live Support team is always available on your tracking page, ready to help resolve any issues you may be facing.
Thank you for reaching out, and we look forward to the opportunity to turn your experience around.
Best regards,
Charlotte
Hello Khurram Hussain,
Thank you for your review. I understand that the total cost differs from the initial advertised price for the eligibility check. Our service includes a two-step payment process for unlocking phones, which involves an Eligibility Check and then an Unlocking Payment.
From what you've mentioned, it looks like you've paid $19.99 for the Eligibility Check and an additional $41.00 for the Standard Unlock service to unlock your Samsung Galaxy S8 from AT&T USA. We always ensure all costs are clearly outlined on the checkout page before you proceed with any purchase.
If your Samsung Galaxy S8 has already been successfully unlocked, as indicated by your order status "Unlock Complete", I invite you to enjoy the newfound freedom of using your device with different networks.
Should you have any more questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Charlotte
“They absolutely delivered the unlock within a week. I’m happy with the results.
What I did not like is the enticement of 19.99 and me not knowing how much a service like this costs I jump on it, then I get an email oh that’ll be another 120.00 thanks for your preorder please pay. Then I pay that. And they say it may be even more money For any other reason. Ultimately it all together was 140 bucks but I was taken aback by this scheme. Upsetting and yet overall my device is unlocked and I am grateful.”
Hello there,
Thank you for taking the time to share your feedback with us. It's great to hear that your device was successfully unlocked within the timeframe we provided. We understand that our pricing structure, with the initial Eligibility Check followed by the Unlocking Payment, came as a bit of a surprise to you. We do our best to be upfront with all potential costs, and we apologize if the process was not as clear as we intended it to be.
We're focused on providing clear, transparent information as outlined on our checkout page, including all the services you initially paid for—the $19.99 for your Eligibility Check, and the subsequent $123.00 for the Standard Unlock for your Apple iPad. We aim to avoid any unexpected surprises by informing our customers that, while generally the initial payments cover the complete service, there may be additional costs in certain circumstances.
We're glad to know that your device is now unlocked, and we hope this convenience brings greater utility and enjoyment in using your iPad. If there is anything specific we can assist you with, or if you require further clarification on the process, please do not hesitate to reach out.
Warm regards,
Charlotte
“While the unlock process was OK that fact that I had to pay twice, first a £17.99 fee then to actually unlock the phone was a further £29.99 which I found rather deceitful! And I was passed onto another company”
Hi Mr. Fitton,
Thank you for your feedback. I'm glad to hear that the unlock process for your iPhone SE was satisfactory. I understand your concern regarding the two separate payments. Our service operates with an initial Eligibility Check, which was the £17.99 fee, to ensure your phone can be unlocked. This is followed by the actual Unlocking Payment, which in your case was £29.50. This two-step process is outlined on our checkout page before any purchase is made, to ensure transparency.
The transition to another company is part of our network of service providers that specialize in unlocking specific devices. We partner with them to ensure that your phone is unlocked effectively.
If there's anything more we can assist you with or if you have further questions, we'd be happy to help. We want your experience with us to be as clear and positive as possible.
Best regards,
Charlotte
English