“Thank you guys unlocking my I phone 11pro max
Although it took longer wait then i expected
But I’m happy to use my phone every where I went go which is great. Well done
I highly recommend to use direct unlock”
Thank you for taking the time to leave a positive review! We're delighted to hear that you're now able to use your iPhone 11 Pro Max everywhere you go. We understand that the wait can sometimes be longer than expected, and we truly appreciate your patience. Thank you for recommending our service—it means a lot to us. Enjoy your unlocked phone, and if you need any more assistance in the future, we're here to help!
Hello,
I'm very sorry to hear that you've had a negative experience. We sincerely appreciate your feedback and would like to address any concerns you may have. We aim to provide transparent and effective unlocking services, and I assure you that we strive to avoid a bait and switch operation.
If there's any confusion regarding multiple payments, please note that our process includes an Eligibility check first, followed by an Unlocking Payment, with all costs outlined on the checkout page before purchase. If your order status is awaiting payment and you're considering continuing, we're here to assist you in completing the process and ensuring your satisfaction.
If there's anything specific that you're unhappy with or if you have questions about the service, please provide us with your order reference or IMEI number. This will help us look into your case in detail. In the absence of this information, we cannot address your specific concerns accurately. However, our Live Support team is always available on your tracking page, ready to help resolve any issues you may be facing.
Thank you for reaching out, and we look forward to the opportunity to turn your experience around.
Best regards,
Charlotte
Hello Khurram Hussain,
Thank you for your review. I understand that the total cost differs from the initial advertised price for the eligibility check. Our service includes a two-step payment process for unlocking phones, which involves an Eligibility Check and then an Unlocking Payment.
From what you've mentioned, it looks like you've paid $19.99 for the Eligibility Check and an additional $41.00 for the Standard Unlock service to unlock your Samsung Galaxy S8 from AT&T USA. We always ensure all costs are clearly outlined on the checkout page before you proceed with any purchase.
If your Samsung Galaxy S8 has already been successfully unlocked, as indicated by your order status "Unlock Complete", I invite you to enjoy the newfound freedom of using your device with different networks.
Should you have any more questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Charlotte
“They absolutely delivered the unlock within a week. I’m happy with the results.
What I did not like is the enticement of 19.99 and me not knowing how much a service like this costs I jump on it, then I get an email oh that’ll be another 120.00 thanks for your preorder please pay. Then I pay that. And they say it may be even more money For any other reason. Ultimately it all together was 140 bucks but I was taken aback by this scheme. Upsetting and yet overall my device is unlocked and I am grateful.”
Hello there,
Thank you for taking the time to share your feedback with us. It's great to hear that your device was successfully unlocked within the timeframe we provided. We understand that our pricing structure, with the initial Eligibility Check followed by the Unlocking Payment, came as a bit of a surprise to you. We do our best to be upfront with all potential costs, and we apologize if the process was not as clear as we intended it to be.
We're focused on providing clear, transparent information as outlined on our checkout page, including all the services you initially paid for—the $19.99 for your Eligibility Check, and the subsequent $123.00 for the Standard Unlock for your Apple iPad. We aim to avoid any unexpected surprises by informing our customers that, while generally the initial payments cover the complete service, there may be additional costs in certain circumstances.
We're glad to know that your device is now unlocked, and we hope this convenience brings greater utility and enjoyment in using your iPad. If there is anything specific we can assist you with, or if you require further clarification on the process, please do not hesitate to reach out.
Warm regards,
Charlotte
“While the unlock process was OK that fact that I had to pay twice, first a £17.99 fee then to actually unlock the phone was a further £29.99 which I found rather deceitful! And I was passed onto another company”
Hi Mr. Fitton,
Thank you for your feedback. I'm glad to hear that the unlock process for your iPhone SE was satisfactory. I understand your concern regarding the two separate payments. Our service operates with an initial Eligibility Check, which was the £17.99 fee, to ensure your phone can be unlocked. This is followed by the actual Unlocking Payment, which in your case was £29.50. This two-step process is outlined on our checkout page before any purchase is made, to ensure transparency.
The transition to another company is part of our network of service providers that specialize in unlocking specific devices. We partner with them to ensure that your phone is unlocked effectively.
If there's anything more we can assist you with or if you have further questions, we'd be happy to help. We want your experience with us to be as clear and positive as possible.
Best regards,
Charlotte
English