Hello E Priestley,
Thank you for your feedback! I'm glad to hear you found the service fast and the communication effective.
Regarding the unlocking process for your Samsung Galaxy S9, you mentioned that your phone status is "Unlock Complete," and you've received the code "64048179." If your phone doesn't prompt for an unlocking code when you insert a non-Vodafone SIM card, you will need to opt for a Remote USB Unlock, which requires an additional fee.
Please note, as outlined in our refund policy:
> "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device. As stated on the order summary page prior to purchase, if your handset doesn't ask for an unlock code prior to payment, then we will not be able to unlock the device but still incur submission costs and you will instead have to use a Remote USB unlock at additional cost."
I encourage you to consider the Remote USB Unlock service to complete your unlocking process. If you have any questions or need further assistance, please let me know!
Best,
Charlotte
Hello Antonio,
Thank you for reaching out.
I see that your order status is "Unlock Complete," which means your iPhone 13 should already be unlocked from Telcel Mexico. If you are having any issues, please make sure to follow the instructions in our email notification to complete the unlock process. For iPhones, this typically involves connecting the phone to WiFi and then turning the phone off and on.
If you are still experiencing trouble, please ensure:
- The phone is in good working order.
- The SIM card you are using is from a compatible network.
- The phone is not blacklisted or blocked due to being reported lost, stolen, or abused.
Feel free to reach out if you have any further questions or need assistance completing the unlock process.
Best regards,
Charlotte
Hi Alexandria Martinez,
Thank you for your feedback! We're happy to hear that you found the process quick and simple.
If there's anything more we can assist you with or if you have any additional questions, feel free to let us know. Enjoy your unlocked iPhone 12!
Best regards,
Charlotte
Hola Brayan Ulises, gracias por comunicarte. Veo que el estado de tu pedido es "Reportado como no desbloqueado, esperando comentarios del cliente". Nosotros apreciamos su paciencia. Ya completó la verificación de elegibilidad ($28,99) y el pago de desbloqueo estándar ($44). Asegúrate de seguir las instrucciones proporcionadas para usar el código de desbloqueo "BjTQrrJHCvTdm2uT" para tu Reno7 con AT&T México. Si hay algún problema, vuelva a verificar si su teléfono solicita un código de desbloqueo cuando inserta una tarjeta SIM incompatible. Todos los costos necesarios se detallaron al finalizar la compra, por lo que no debería haber pagos adicionales a menos que sea necesaria una actualización al Servicio Premium, lo cual no hemos indicado en su caso. Si encuentra alguna dificultad, no dude en hacérnoslo saber. Nos comprometemos a ayudarle a completar el proceso de desbloqueo con éxito. Saludos cordiales, Carlota
Hi Jeremy,
Thanks for your feedback! I'm pleased to inform you that your "Unlock Complete" status means your iPhone 15 Pro is successfully unlocked from Verizon USA. 🎉
I understand you may have concerns about the multiple payments. As a reminder, the $28.99 you paid was for the Standard Unlock. All costs, including the Eligibility check and the Unlocking Payment, are clearly outlined on our checkout page before purchase.
If you have any other questions or need further assistance, please let us know. We're here to help!
Best regards,
Charlotte
Hola Erik, ¡gracias por tus comentarios! Nos alegra saber que encontró nuestro servicio eficiente y claro. Tu Motorola Moto G50 5G de AT&T México ha sido desbloqueado exitosamente y tus códigos son "20015745". Si encuentra algún problema, especialmente si su teléfono no solicita el código de desbloqueo, es posible que necesite un desbloqueo USB remoto. Esto es necesario en determinadas circunstancias, como se describió anteriormente. Si tiene más preguntas o necesita ayuda, no dude en comunicarse. ¡Disfruta de tu dispositivo desbloqueado! Saludos cordiales, Carlota
Hola Héctor, ¡muchas gracias por los comentarios positivos! Estamos encantados de que haya encontrado nuestro servicio 100% confiable. Si tiene más preguntas o necesita más ayuda con su iPhone 14 Pro Max, no dude en comunicarse. Saludos cordiales, Carlota
Bonjour Ali, Merci d'avoir partagé votre expérience positive avec nous ! Nous sommes ravis d'apprendre que votre iPhone 12 Mini a été déverrouillé rapidement et que le processus s'est bien déroulé pour vous. Si vous avez d'autres questions ou avez besoin d'aide à l'avenir, n'hésitez pas à nous contacter. Profitez de votre téléphone déverrouillé ! Cordialement, Charlotte
“Initially, I doubted their competence, but I I smiled afterwards because its all worthwhile. I am now using my Nigeria SIM on my Samsung phone and my clients can reach me.”
Hi Mr. Dada,
Thank you for your kind words and for giving us the opportunity to assist you with unlocking your Samsung A5. We're delighted to hear that you're now able to use your Nigeria SIM and that your clients can reach you without any issues.
If you have any further questions or need additional assistance, please feel free to reach out. Enjoy your unlocked phone!
Best regards,
Charlotte
“I have to admit I was skeptical about using an unlock service online. I decided to try it and was surprised at how quickly my iPhone was unlocked without me having to enter any codes I was able to activate my iPhone with another carrier I would highly recommend using this service”
Hi Russell Miller,
Thank you so much for sharing your positive experience! We're thrilled to hear that your iPhone 15 unlocked quickly and smoothly, allowing you to start using it with another carrier without any hassle. Your recommendation means the world to us, and we appreciate you giving our service a chance.
If you have any further questions or need assistance in the future, feel free to reach out.
Best regards,
Charlotte
“Super fast service. Took them less than 10 minutes and it was unlocked. Definitely a returning customer and letting others know how great they are. 10/10”
Hi Thomas,
Thank you so much for the fantastic feedback! We're thrilled to hear that you had such a speedy and positive experience with our service. 😊 If you have any friends or family members who need their phones unlocked, feel free to recommend us. We'll be more than happy to assist them!
Looking forward to serving you again in the future.
Best regards,
Charlotte
Hello Cristobal,
Thank you for your positive feedback! I'm thrilled to hear that our service efficiently helped you unlock your iPhone 14 Pro.
If you have any questions or need further assistance, please feel free to reach out. Enjoy your newly unlocked iPhone!
Best regards,
Charlotte
Hello Joshua,
Thank you so much for your positive feedback! We're thrilled to hear that you had such a speedy and successful experience unlocking your iPad with us. If you ever need any more devices unlocked, we'll be here to help. Have a great day!
Best regards,
Charlotte
Hola Noe Ramrez, gracias por tu reseña. Me complace informarle que su iPhone 11 de MetroPCS USA se ha desbloqueado exitosamente. 🎉 Su pago de $28.99 para el Desbloqueo Estándar ha sido procesado y no se requieren pagos adicionales a menos que el teléfono no cumpla con ciertos criterios, lo que habría requerido un Servicio Premium. Si tiene más problemas o preguntas, no dude en comunicarse. ¡Estamos aquí para asegurarnos de que tengas una experiencia fluida! Saludos cordiales, Carlota
Hola María Carroza, ¡Muchas gracias por tus amables palabras! Es fantástico saber que tuvo una experiencia rápida y satisfactoria con nuestro servicio y que su iPhone 14 Pro ahora se desbloqueó exitosamente y está listo para usar. Si tiene alguna otra pregunta o necesita más ayuda en el futuro, no dude en comunicarse. ¡Disfruta de tu dispositivo recién desbloqueado! Saludos cordiales, Carlota
“Phone was working perfectly and glad I use this app .sometimes is better to get to know the total cost of everything before the process begins it pains when you start and later realize you have to pay additional for something else to be done .Thanks”
Thank you for your feedback! I’m glad to hear your phone is working perfectly after using our service. I understand that knowing the total costs upfront can be a concern. We do outline all potential costs, such as the Eligibility Check and the Standard Unlock, on the checkout page prior to purchase to help keep you informed.
Your suggestion is important to us and will be taken into consideration to improve our process. If you have any other questions or need further assistance, please feel free to reach out. Thanks again!
Hi Leishichon Ningshen,
Thank you for reaching out. I see that your order status is "Unlock Complete" for your iPhone 15 Pro Max from Alltel USA. We're happy to inform you that your unlock has been successfully completed.
Regarding your request for a refund, as per our policies, once the unlock service is successfully completed, a refund is not eligible. You can refer to our Refund Policy which states, "Refunds are provided if an iPhone unlock fails solely due to 'Incompatible Sim' message.”
If you have any issues using your unlocked phone or need any assistance, please don't hesitate to contact us. We're here to ensure you have a seamless experience with your unlocked device.
Thank you for understanding and using directunlocks.com!
Best regards,
Charlotte
“Everything was pretty was smooth and fast . The unlock happened immediately . My only hiccup was the site didn’t inform you you would have to pay an additional fee after your phone passed the preliminary checks . But the process itself was very easy and fast.”
Hi Quamori Branch,
Thank you for your feedback! I’m glad to hear that the unlock process for your iPhone 13 Pro Max was smooth and fast. We strive to make the process as efficient as possible.
I apologize for any inconvenience regarding the additional fee after the Eligibility Check. As outlined on our website, all costs are provided on the order summary page prior to purchase. The Eligibility Check ensures your phone can be unlocked, and the Unlocking Payment finalizes the process.
Happy to hear everything else went well!
Best regards,
Charlotte
“I have been trying to unlock my phone for an entire week and nothing has worked. I was skeptical looking at all my options online. However, once I found this option it was so quick and easy to use. My phone was unlocked in 10 minutes. That is incredible considering how long I was waiting for my carrier to unlock my phone. All I did was enter my phone information and they were able to unlock it. I am so grateful for this website and its ability to unlock my phone. If anyone is struggling with unlocking their phone then look no further. DirectUnlocks is the place to get back control of your phone. Thank you again for helping me in my hour of need.”
Hi Allison,
Thank you so much for sharing your experience with us! We're thrilled to hear that you found the process quick and easy, and that we were able to unlock your iPhone XR from TracFone USA in such a short time. Your kind words and detailed feedback are greatly appreciated.
If you have any other questions or need further assistance in the future, don't hesitate to reach out. We're here to help!
Best regards,
Charlotte
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