Olá Rogério, obrigado pelo seu feedback! Estamos entusiasmados em saber que você achou nosso serviço rápido. Se houver mais alguma coisa em que possamos ajudá-lo em relação ao desbloqueio do iPhone XR, informe-nos. Aproveite o seu dispositivo recém-desbloqueado! Atenciosamente, Carlota
“Very quick unlock of my mobile phone. A pre check is done to ensure the phone has not been stolen which is essential. You are then given a detailed update of what is happening. The whole process took about 5 to 10 minutes . It’s all done online. No waiting and very forward.
I would definitely use this service again.”
“Direct unlocks gets straight down to business the first steps it takes your device through is a security check to make sure it's not reported lost or stolen and then lastly after final payment your phone will be unlocked and ready for you to insert your SIM. It's an affordable, easy, and smooth process. i'd definitely have no problem recommending my friends and family to use Direct Unlocks. I'll be doing my second IMEI network unlock within 6 months for my newest upgrade.”
Hello Keyonia,
Thank you for sharing your feedback with us! We're grateful to hear about your positive experience unlocking your device and are thrilled that you would recommend our services to your friends and family.
If you need assistance with unlocking your new upgrade or have any questions, feel free to reach out. We'll be here to ensure your second IMEI network unlock is just as smooth as the first.
Warm regards,
Charlotte
Hello Sarah,
Thank you for your lovely feedback! We're thrilled to hear that you found our service easy to use and that the code for your Samsung S10+ was delivered promptly. It's wonderful to know that you'd recommend us, and we look forward to assisting you again in the future should you need our services.
Warm regards,
Charlotte
“Sorry didn't mean I didn't want to accept $25. But the cost I have spent is $58 for all the services I have paid without bargaining anything in the hope that my device will return to normal. Please understand I would like to be refunded for the $36 and $14.99 fees only.
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I experienced problems with signal loss. Then I tried the service from mobileunlock.com. I also paid for several services from them in the hope that my signal would return. After completing all the payments, my signal didn't come back. I reported it via their support channel and was directed to reset the network, buy a new SIM card, airplane mode, etc. but there were no results, the response given was very unresponsive, then I applied for a refund for all the services I had paid for but there was no certainty because the status was already unlocked but my device still had no signal .
I hope that by giving a review here I can get my rights back as a paying customer.
Thank You”
Hi Wandi
Thanks for the feedback. As you can see in your video - your phone says "No Sim Restrictions" which means it has been unlocked by us.
Not being able to get a signal is some other issue , possibly a new sim card is required, or maybe the phone is blacklisted in your country.
Unfortunately as per our refund policy, we cannot issue a refund in this instance.
Charlotte.
Hi Melissa,
Thank you so much for your positive review! We're thrilled to hear that you found the unlocking process quick and straightforward. We always strive to provide clear information and a hassle-free experience. If there's anything more we can do to assist you or improve your experience, please let us know. Enjoy your now-unlocked iPhone 12 Mini!
Best regards,
Charlotte
Hello Ashton Moser,
We're thrilled to hear about your positive experience with our unlocking service! It's fantastic to know that you found the process easy and stayed well-informed throughout. We aim to provide excellent service and clear communication, so your feedback means the world to us. If you need any more assistance or have any other devices to unlock in the future, don't hesitate to reach out. Thanks for choosing Direct Unlocks!
Best regards,
Charlotte
“Easy to use, no messing around, the live tracking tells you exactly what’s going on and I was emailed ample times, my Samsung ultra is now unlocked, thank you direct unlocks.
Excellent company, if you need your phone unlocking use them, I’d used another company without success, 100% recommend to anyone.”
Hello Shay,
Thank you for taking the time to leave a review. We are thrilled to hear about your positive experience with our unlocking service for your Samsung Galaxy S23 Ultra and that you appreciated the live tracking and timely updates.
We always strive to provide clear communication and efficient service, so it's great to know our efforts have helped unlock your device without any hassle.
If you need any further assistance or have additional questions in the future, please don't hesitate to reach out. Enjoy the freedom with your now unlocked phone!
Warm regards,
Charlotte
“They took care of unlocking the phone, but they had to use a company in India because the phone could not be unlocked immediately. I had an issue with the company on India because they kept sending me long emails that provided no real information on how to schedule to unlock. It was just a lot of words that didn’t actually mean anything. I had to reach out to ask them multiple times when to schedule it. Even then they didn't understand my questions about scheduling. Finally we got it scheduled. Right after the company in India unlocked my phone, someone tried to make a fraudulent purchase on my debit card. It sounds like it was connected to giving them full access to my laptop where my passwords are saved. But, the phone was properly unlocked.”
Hello Wendy,
Thank you for sharing your experience, and I'm glad to hear that your Samsung Galaxy S21 FE 5G is now successfully unlocked. I understand that the process wasn't as smooth as it could have been, particularly with the communication issues you experienced with our partner company. I want to reassure you that your feedback is incredibly important to us and we're constantly working to improve our service and the experience of our trusted partners.
I'm really sorry to hear about the concern regarding a fraudulent attempt on your debit card following the unlock. Your security is of paramount importance, and I want to ensure you that we take these matters very seriously. Please rest assured that we have stringent privacy policies in place, as outlined in our Privacy Statement (sections 12.1 to 12.5 of the terms and conditions), to safeguard your personal information and we never pass customer details to third parties without consent.
To help prevent any security issues in future, I recommend updating your passwords regularly and perhaps considering a password manager for enhanced safety. As for the unlocking service, we're pleased that the phone is now unlocked, and we hope you can enjoy the freedom of using it with any network.
If you have any more concerns or need further assistance, please don't hesitate to reach out. We're here to help ensure that your experience is positive from beginning to end.
Best regards,
Charlotte
Hello Adetunji Adebayo,
Thank you so much for leaving us your feedback! We're thrilled to hear that you found our service to be fast, reliable, and smooth. Nothing pleases us more than a satisfied customer, and we're grateful for your confidence in our process.
If there's anything more we can do for you, or if you have additional comments you'd like to share, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to ensure your experience remains positive.
Warm regards,
Charlotte
Hello Pheach Ratanak,
Thank you for reaching out. I understand you've successfully unlocked your iPhone 15 Pro Max but are now experiencing an issue with the iCloud Activation Lock linked to the previous owner.
Based on the information provided, it appears you have already made two payments: $28.99 for the Standard Unlock and $56 for the iCloud Unlock (Previous Owner Removal). Your order status is "Pending iCloud Unlock," which indicates that we are in the process of removing the iCloud account associated with your device.
To continue with the iCloud unlocking process, please ensure that you have followed all instructions provided and that any further payments required have been completed. Remember, the costs are outlined on the checkout page prior to purchase, with phones requiring an Eligibility check first, followed by an Unlocking Payment.
We are committed to assisting you throughout this process. If there are specific instructions you need to follow or additional information you require to finalize the iCloud unlock, we will be sure to communicate this with you.
Rest assured, we aim to provide a positive resolution to your situation. If you have any more questions or need further assistance, please do not hesitate to contact us.
Best regards,
Charlotte
Hi Jason,
Thank you for your kind words! We are thrilled to hear that you had an easy and positive experience with the unlocking process for your iPhone 14 Plus from Verizon USA. Your satisfaction is our top priority.
If you need any further assistance or have any more questions, feel free to reach out. We're here to help!
Best regards,
Charlotte
Ciao Allan Smith, grazie per averci contattato. Ho notato dal tuo messaggio che si parla di "patate", ma non sembra correlato alla tua richiesta di sblocco. Se c'è qualcosa di specifico che vorresti risolvere riguardo allo sblocco del tuo iPhone 12 Mini da Bouygues France, non esitare a farcelo sapere. Se ci sono dubbi sui pagamenti effettuati per il controllo di idoneità (€ 26,99) e lo sblocco standard (€ 33), posso confermare che questi costi sono coerenti con la nostra procedura delineata su directunlocks.com. Come parte del nostro servizio di sblocco del tuo iPhone 12 Mini, è inizialmente richiesto un controllo di idoneità seguito da un pagamento di sblocco, entrambi debitamente completati. Sono lieto di informarti che lo stato del tuo ordine è "Sblocco completato", il che significa che il tuo dispositivo ora dovrebbe essere sbloccato. In caso di problemi o se hai bisogno di ulteriore assistenza, non esitare a contattarci e saremo lieti di guidarti attraverso i passaggi necessari. Cordiali saluti, Charlotte
“Ok length of time in total was about 20mins to get an unlock from start to finish. There is a 2 step process 1 to do an eligibility search and one to get the code bothwith 2 seperate payments, so have in mind there is a combined fee. Once you get past that nuance the process is simple and easy and worked first time. Much easier than the 2 day waiting list from vodafone.”
Dear Mr. Brown,
Thank you for taking the time to share your experience with us. We're thrilled to hear that the unlock process for your Samsung Galaxy S9 was simple and successful, and you found it more convenient than waiting for the service from your network provider.
We appreciate your understanding regarding the two-step process of the eligibility search and the subsequent code retrieval; we aim to be transparent about the involved fees. We're glad to know that you found value in the quick and effective service we were able to provide.
Should you need any further assistance or have any other questions in the future, please don't hesitate to reach out. It was our pleasure to assist you in unlocking your device, and we hope you'll enjoy the freedom of using your phone on any network.
Warm regards,
Charlotte
Hola Amidou, ¡Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros! Es fantástico saber que su iPhone 12 se desbloqueó correctamente y que todo funciona perfectamente. Estamos encantados de haber podido ayudarle. Si usted o alguien que conoce necesita nuestros servicios en el futuro, recuerde que estamos aquí para ayudarlo con una variedad de necesidades de desbloqueo. Un cordial saludo, Carlota.
“It was a waste of money and they keep trying get more money from me after paying $28.99 they let me know if was for checking out and make me pay $50.00 just to tell me I owned $79.00 who it was a lie because the phone was paid in full long ago finally I call my carrier just to find out they unlock the phone for free in few minutes so don’t waste your money”
Hello Olga,
I'm sorry to hear about your experience and the frustration it's caused. I'm here to help clarify the situation for you. You mentioned a concern with an additional $50 charge, but according to our records, you've paid only for the Standard Unlock service at $28.99, and it appears your unlock status is now complete.
It's great to hear that your carrier has unlocked your phone for you. For future reference, our service is indeed separate from your carrier and involves careful eligibility checks, ensuring your phone meets network criteria before proceeding with unlocking. If there's ever a case where a Premium Service is required, we ensure it is clearly stated on your order summary page before any further payments.
If there's anything else we can assist you with, or if you have any more questions, please don't hesitate to reach out. We appreciate your feedback and hope to ensure a better experience for all our customers.
Best regards,
Charlotte
Hola David Andrés Gutiérrez, Estamos absolutamente encantados de saber de tu experiencia satisfactoria y del desbloqueo oportuno de tu iPhone 14 Pro Max de T-Mobile USA. Gracias por confiar en Direct Unlocks y por tomarse el tiempo para compartir sus comentarios positivos. Si necesita más ayuda o tiene amigos y familiares que podrían beneficiarse de nuestros servicios, no dude en recomendarnos. ¡Disfruta de tu dispositivo recién desbloqueado! Saludos cordiales, Carlota
