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Direct unlocks Reviews

1.4 Rating 368 Reviews

10 %

of reviewers recommend Direct unlocks

Company Reviews

1.4

Based on 368 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Direct unlocks 1 star review on 16th April 2024

Direct unlocks 5 star review on 13th April 2024

Gabriel Fitzpatrick

Direct unlocks 1 star review on 16th March 2024

Direct unlocks 1 star review on 29th January 2024

Direct unlocks 1 star review on 18th December 2023

Direct unlocks 1 star review on 28th August 2023

Direct unlocks 1 star review on 8th July 2023

54

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally negative experience. They ensure a service at a fairly low cost. Too bad that the surprise is around the corner: halfway through the job they ask for another large expense because according to them the first phase should ensure the possibility of unlocking the phone. Once it is established that it is feasible and the next step has been paid, they ask you to wait for the definitive unlocking. Final response after 48 hours? the terminal cannot be unlocked. So what were the initial checks for? No refund, just a "credit note" that I personally will never use because I don't usually buy network-locked terminals (this cell phone was a gift from a friend). Non-existent assistance, every time they tell a lot of lies. I STRONGLY ADVISE YOU TO STAY AWAY FROM THIS SITE AND THIS SERVICE. 1000% AWFUL Esperienza totalmente negativa. Assicurano un servizio con un costo abbastanza contenuto. Peccato che la sorpresa è dietro l'angolo: a metà del lavoro chiedono un altra cospicua spesa perchè secondo loro la prima fase dovrebbe assicurare la possibilità di sbloccare il telefono. Assodato che la cosa è fattibile e pagato lo step successivo, chiedono di aspettare per lo sblocco definitivo. Risposta finale dopo 48 ore? il terminale non si può sbloccare. Allora a cosa sono serviti i controlli iniziali? Niente rimborso, solo una "nota di credito" che io personalmente non userò mai perchè non sono solito comprare terminali bloccati da rete (questo cellulare era un regalo di un amico). Assistenza inesistente, ogni volta raccontano un monte di frottole. CONSIGLIO VIVAMENTE DI STARE ALLA LARGA DA QUESTO SITO E QUESTO SERVIZIO. PESSIMO AL 1000%”

Posted 3 months ago

“Scammer! They charge $29 just to check if your phone is eligible and the ask you to pay $63 (depending on phone) to Unlock your phone. Don't use this website please!”

Posted 3 months ago

“Absolute scamming scumbags they take your money and keep telling you you need to pay more and more and more and do not make it clear at all and will not give you any refund. If anyone knows their office location please post it so I can go there myself”

Posted 3 months ago

“I fell into the scammers hands. I read some reviews from here and other websites and was posting 5 starts as well on their web they are showing bubbles with people posting good reviews. But they are bots. Paid 80 dollars to unlock a google Pixel 7 on november 5th 2023 and by the date writing this review January 7 2024, 2 months later still showing Unlocking in progress. Worte to support and putting same $#*! over and over again. This is what they always answer. Order Placed on directunlocks.com 2 months ago Anna replied Hello I'm here to address any concerns or issues you might have had with our services at directunlocks.com, and I want to wholeheartedly assure you that your case is our top priority. I understand your frustration due to the prolonged process and repetitive communication, as well as the lack of resolution you've faced so far. Regarding your unlock process for the Pixel 7 on T-Mobile USA, it has certainly taken an unusual length of time to complete, which is far from typical for our services. Your feelings under such circumstances are completely valid, and I apologize for the insufficient explanations provided to date. To reiterate the financial aspect, you've made four payments to us, with two sets of payments each for the Eligibility Check and the Standard Unlock service. To clarify, this process requires an Eligibility Check to ensure that all prerequisites for unlocking your phone are met, followed by the actual unlocking service payment. I assure you that all charges are made clear during the checkout process. It's clear that the service has not met your expectations, and I can see how this might feel like a scam, especially after waiting for more than the time we've indicated. We strive to maintain transparency and integrity in all our dealings, and I genuinely regret that our service has led you to feel otherwise. At this point, let me take immediate action: 1. I will personally escalate your dissatisfaction and urgency to our support team supervisor. 2. I will request a thorough review of your order, taking into account the extensive delay which is not in line with our usual service standards. 3. We will explore your refund request in detail, adhering to our refund policy, which does cover scenarios where the unlocking service is unable to be completed. 4. We will ensure clear and concise communication regarding the outcome of your escalation and the next steps we'll undertake. Jos, please accept my assurance that your problem is being taken very seriously. Our team will be in touch with you as promptly as possible with an update on your case. Once again, my apologies for the inconvenience, and thank you for voicing your concerns and giving us the opportunity to set things right. Best regards, Anna As an advice BE AWARE DO NOT GO OVER THIS WEBSITES UNLOCKING PHONES. The best option is to get a factory unlocked phone. I have learnt my lesson on the hard way. Losing money 80.00 dollars to trash. IT SEEMS ALL POSITIVE REVIEWS HERE ARE FAKE BOTS FROM THE COMPANY.”

Posted 3 months ago

“This service, if we can call it that, is a scam. As others have pointed out, they cleverly crafted the website to deceive customers. First you pay for a check, then you pay 50, then you wait a day or 2, then they ask for more money. In our case, they openly lied about the amount owed to T-Mobile and said they "negotiated" a lower rate. That rate was our actual balance owed that we paid T-Mobile directly. Don't bother with Directunlock, call your provider directly and work with them, it'll be faster and cheaper.”

Posted 3 months ago

“so these scammers made me pay them to check my phone and verify if it could be. u locked. They claimed they verified everything and said there would not be a problem in my phone would be unlocked within 24 hours. Based on that guarantee, I paid them the additional money to have my phone unlocked. Today they tell me they are not able to unlike my phone that I need to pay them an additional 200+ dollars but don’t worry because they gave me an $80 credit. I will be reporting them to this Texas state Attorney General’s office, the BBB, CFPB, And any other government agency, I can think of”

Posted 3 months ago

“complete scam, dont trust them, they are full of lies”

Posted 3 months ago

“it is a scam, you will never unlock with a low price”

Posted 3 months ago

“"Directunlocks is a scam. Directunlocks use clever wording to fool users. You will first see a small amount less than $30 on home page with a button unlock now. Then you will be redirected to a page with another clever wording. You will never get your phone unlocked. You just be moved to the next step, where you have to pay more each time"”

Direct unlocks 1 star review on 18th December 2023

Posted 3 months ago

“Hello everyone, I'm David Alexandra from Texas. In January of this year, I found myself entangled with a highly skilled hacker group. Initially, I invested $430,000.00 in USDT with a fraudulent crypto website, expecting significant returns within a few months. As the profits accumulated, I attempted to make a withdrawal, only to have my account frozen with a demand for additional fees due to an alleged breach of the agreement. This situation left me in distress, to the point of contemplating suicide. Fortunately, my supportive family intervened when I shared the details of my ordeal. During a conversation with my niece, she mentioned HACKINGPROTEAM001, a resource that had previously assisted with GPA grade changes. Intrigued by the possibility of help, we discovered that HACKINGPROTEAM001 also offered services for victims of crypto scams. I reached out to them, detailing my predicament. Remarkably, HACKINGPROTEAM001 managed to recover $394,330 for me within approximately four days, if my memory serves me correctly. If you find yourself a victim of a scam, I highly recommend reaching out to HACKINGPROTEAM001 recovery professionals—they are truly remarkable CONTACT THEM VIA EMAIL>>> (HACKINGPROTEAM001@ GMAIL. COM) Whatsapp only>>> +44 7526 187377 website>>>>>> www.hackingproteam.top”

Posted 4 months ago

“The website is extremely misleading about what you will pay; they have it big and bold that it's ONLY $28.99 and then hidden in grayed-out fine print that it will be much more. Once you check out, they have you locked into their scam, and you can't get your money back, or they will blacklist your phone. I could buy a new phone for the price they are demanding after you pay the unlock fee. Literal blackmail.”

Posted 4 months ago

“Scam artist charge you 30 to "check" eligibility. Than they tell you to pay 50 to actually unlock it.”

Posted 4 months ago

“They claim that they can unlock your phone or tablet and then after you pay them, they tell you that once you install an out-of-network card the device has to prompt for the code but only after you paid them twice. Once to check to see if they can unlock it and once to unlock. Then they refuse to refund your payment, run far away from this company. paid $28.88 then asked for another $50. to unlock Will be disputing these charge.”

Posted 5 months ago

“Scam alert. Keeps asking for more money. $29 for eligibility criteria check $50! For unlocking because it was found eligible. Then unlocking fails . I am asked to do remote unlock for additional $50. They have given me a so called credit note. How can I get my money back.”

Posted 5 months ago

“They told me to pay $28.99 to unlock my Z5 flip then they say I want another $91 this is a rip off this needs to be investigated by everybody been trapped into this situation we need to report this somehow thank you”

Posted 5 months ago

“Scam . They request $28.99 first then after you pay the ask you again for $50 .00 to " finalize " the whole process. Do not fall into this . I'm sure they will regret what they're doing now . Placed a complaint against them.”

Posted 5 months ago

“Direct unlocks needs to be investigated for sim swapping and identity theft. Once they had my information I was the victim of identity theft.”

Posted 5 months ago

“Scam! keeps asking for more money.Do not use!”

Posted 5 months ago

“im glad, i searched for the reviews first before purchasing. Thank you all commenters for saving me from this scammers.”

Posted 5 months ago

“I paid for this company's services about 1 month ago on the promise that it would likely take minutes or a few days to unlock my phone. A number of email came in or at least 1 a week to let me know they were working on it ect ect... Bottom line is that finally after 1 month, they sent me an email saying my phone was hard locked and that they could not do it. They issued me a credit to be used on their website so they tell me, but the facts are that they have my money and I still have a locked phone. Do not do business with these people unless you think this is right.”

Posted 5 months ago

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Direct unlocks is rated 1.4 based on 368 reviews