Hi — Charlotte here. So glad everything went smoothly and your phone was unlocked within an hour!
Our records show your order (placed Mar 30, 2026) is "Unlock Complete." To finish the process, please follow the iPhone steps: "connecting the phone to WiFi and turning the phone off and then on;" If you hit any snags, reply here and I’ll help right away.
“I used this service to unlock my phone, and unfortunately the process was very frustrating and drawn out. Initially, I was charged a small fee (around $25), but after about a week I was asked to pay an additional $68. Then again, another week later, I was told I needed to upgrade to a higher-tier service for an extra $150. This pattern continued, with new charges being requested each week.finally they asked for a premium payment of like $170
In the end, the total amount I paid was essentially the same as what my original carrier would have charged, except the process took nearly a month and involved multiple unexpected payments. Refunds were not offered—only credits to be used on their website, which was disappointing.
To be fair, my phone was eventually unlocked, but the overall experience was time-consuming, costly, and lacking transparency. My honest recommendation would be to go directly through your carrier or look for a more straightforward and upfront service.”
Hi — I’m Charlotte. I’m really sorry this was so frustrating and took so long. Our records show your order (placed Mar 20, 2026) is now “Unlock Complete” and that you made four payments: $24.99 (Eligibility Check), $68 (Standard Unlock), $174 (Premium Service) and $383.99 (Premium Service).
A few points from our terms to explain what happened:
- Eligibility checks are non‑refundable: "Eligibility Check: These checks are non-refundable."
- Once paid an order starts immediately and can’t be cancelled: "It is not possible to cancel your order once it is paid for."
- Premium Services apply to iPhones: "Premium Services are only relevant to iPhones."
- Premium payments are refundable only if the Premium attempt fails: "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Because your unlock completed, refunds aren’t automatically available under those clauses. To finish, please follow the iPhone instructions if you haven’t already: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
I genuinely want to make this right. I can open an internal billing review to confirm the charges and see if a goodwill credit note can be offered for the poor experience (I can’t promise a refund). Would you like me to start that review or help with any final steps to confirm your phone is fully unlocked?
Thanks so much — glad it was faster than expected! Your order (placed 29 Mar 2026) shows "Unlock Complete" for your iPhone 14 Plus (Verizon USA). To finish, please "connect the phone to WiFi and turn the phone off and then on;" per our unlocking instructions. If you need any help completing that, just reply and I’ll sort it. — Charlotte
Hi — thanks for your review and sorry for any hassle. I can see your order (placed 28 Mar 2026) for an iPhone 17 Pro Max on AT&T USA with two payments: $24.99 (Eligibility Check) and $68 (Standard Unlock), and the status shows "Unlock Complete".
Please follow the iPhone unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — once you’ve done that, your phone should be unlocked. If it still shows a message or won’t accept the new SIM, reply with the exact message or a photo/screenshot and I’ll check it for you right away.
Thanks,
Charlotte
“...habe so etwas noch nie gemacht, aber da meine Tochter unbedingt mein iPhone wollte habe ich den Dienst ausprobiert. Anfangs noch etwas skeptisch, bin ich danach total davon überzeugt worden. Problemlos und wesentlich schneller als befürchtet. Daumen hoch - nächstes Mal wieder.”
“Total scam, I’ve just been scammed by them just now people don’t fall for this Directunlocks they will take your money and your phone will still be locked”
“It was a simple and stress free experience. I made an error to start over the process so I was double charged. It would’ve been great to receive a refund instead of a credit note which I probably won’t need.”
“Excelente servicio. Como todo, al principio uno tiene dudas si será real o no, pero en efecto mi celular se desbloqueó sin problema alguno, cosa que no pude hacer directamente de la página del proveedor. Recomendados al 100%.”
“The service experience overall was good. I am glad I was able to get an unlock for my phone. I am glad it was mostly automatic and did not need to enter any codes. It took a few days but finished earlier than expected. Overall would recommend the service to others.”
“I actually thought this was a scam at first. I was going to contact the Attorney General so I could get a refund issued but I woke up the next morning and my phone was unlocked. I proceeded to connect with my current wireless supplier. Everything worked out great. the service was kinda long, but overall it was worth the wait so before using this service if you don’t have patience, that is something you will need to move forward with this process”
“This is a fantastic service, I have used the service twice now, both times for iPhones that I have purchased for my children, both times it was extremely simple and quick.”
“Sinceramente fue muy rápido el proceso!!! Ingresé al enlace que me indicaron en el store mas cercano a mi casa y seguí los pasos; 1ero pagué 25$ para la solicitud y luego 68$ para el desbloqueo total del dispositivo. Transcurridos 5min de haber realizado esos pasos; me llegó un mail con la aprobación correcta de la liberación del equipo. Gracias At&t”
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