Hola — Charlotte aquí. Gracias por el encantador comentario — ¡me alegra que fuera rápido! Tu pedido (placed Oct 1, 2026) shows as "Unlock Complete." Para finalizar el desbloqueo, por favor sigue las instrucciones: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" Si algo no parece correcto o necesitas ayuda con la compatibilidad con AT&T, solo responde y yo lo solucionaré.
— Charlotte
“El servicio ha sido bueno y rápido. El soporte en línea ayuda mucho a sentir que el trámite está siendo rápido por que te informa en el momento en que parte del proceso va, además de que te envían correos de confirmación.”
Hola — ¡gracias por los excelentes comentarios! Puedo ver que tu pedido del Sep 25, 2026 está marcado "Unlock Complete" para tu iPhone 14 Pro Max en Telcel Mexico y ambos pagos (MXN449 Eligibility Check + MXN1049 Standard Unlock) están registrados.
Para finalizar el proceso, por favor sigue los pasos para iPhone en nuestros términos: "iPhones: connecting the phone to WiFi and turning the phone off and then on;". Después de eso inserta tu nueva SIM y comprueba llamadas/datos.
Si algo no funciona, responde aquí con tu número de pedido y haré que un técnico te ayude de inmediato. — Charlotte
Hola, gracias por tus comentarios y tu paciencia. Veo que tu pedido (realizado el 26 de septiembre de 2026) muestra el estado "Desbloqueo completado" y tu código de desbloqueo es 07931015.
Inserta una tarjeta SIM incompatible y, cuando se te solicite, introduce el código. Como indican nuestros términos y condiciones: "Dispositivos que no son iPhone: introduce los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico"; y ten en cuenta que "Un dispositivo Android solo se puede desbloquear mediante un código si el dispositivo lo solicita al insertar una tarjeta SIM incompatible".
Si el teléfono no solicita el código o este no se acepta, responde a este mensaje y te guiaré a través de los siguientes pasos para solucionarlo. — Charlotte
Hi — Charlotte here. Thanks for your feedback.
I can see your order placed Oct 1, 2026 for an AT&T (USA) iPhone XR — Eligibility Check CAD35.99 and Standard Unlock CAD71 — and the order status shows: Unlock Complete.
Please finish the iPhone unlock by following the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms 8.1). Note that "Eligibility Check: These checks are non-refundable." from our Refund Policy.
If, after reconnecting to WiFi and restarting, the phone still appears locked, please reply with the exact error message or a short photo/video and I’ll help troubleshoot right away.
Thanks,
Charlotte
Hola — muchas gracias por las amables palabras! Me alegra que haya sido efectivo y rápido. Puedo ver que el estado de tu iPhone 13 es "Unlock Complete" — para terminar, por favor sigue las instrucciones del iPhone: "conectando el teléfono al WiFi y apagándolo y volviéndolo a encender;". Si algo no está bien, responde aquí y te ayudaré. — Charlotte
Hola, soy Charlotte. Lamento que esto le haya resultado frustrante.
Según nuestros registros, su pedido (realizado el 30 de septiembre de 2026) aparece como "Desbloqueo completado" para su iPhone 17 Pro Max (T-Mobile USA). De acuerdo con nuestras instrucciones, para completar el desbloqueo de un iPhone debe: "conectar el teléfono a Wi-Fi, apagarlo y volver a encenderlo". Por favor, conéctese a Wi-Fi, apague y encienda el teléfono y vuelva a intentarlo.
Si aún ve un error, por favor, indíqueme el mensaje exacto que aparece en pantalla o envíeme una captura de pantalla y lo comunicaré a nuestros técnicos de inmediato. Tenga en cuenta que las verificaciones de elegibilidad no son reembolsables.
Heel erg bedankt — dat betekent veel! Fijn dat je de service snel en behulpzaam vond. Als je bestelling "Unlock Complete" aangeeft, volg dan de instructies in de e-mail om de iPhone-ontgrendeling af te ronden: "iPhones: de telefoon verbinden met WiFi en de telefoon uit- en weer aanzetten." Nogmaals bedankt dat je ons aanbeveelt — Charlotte
Hi — thanks so much for the feedback! Glad it felt fast and clear. Your order for the iPhone 11 (Tigo Colombia) shows "Unlock Complete." To finish the process please "connect the phone to WiFi and turn the phone off and then on." If it doesn't show as unlocked after that or you need any help, reply and I’ll sort it out. — Charlotte
Hi — thanks so much for the kind words! Glad you were happy with our service.
Your iPhone 13 unlock for Three Ireland shows as "Unlock Complete." To finish the process please follow the unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything doesn't look right after that, reply here and I’ll help straight away. — Charlotte, Direct Unlocks
“The best for unlocks,
I was helped immediately and definitely worth the fee,
Highly recommend Direct Unlocks. I’ve been trying to get AT&T to unlock and it was like banging my head of a wall!!
Thanks Direct Unlocks
Kim Gajda”
Hi Kim — thanks so much for the kind words, that means a lot! I can see your order (placed 28 Sep 2026) is marked "Unlock Complete" for your AT&T iPhone 17e. To finish, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need any further help just reply here — your payment will show on your card as "Direct Unlocks."
Cheers,
Charlotte
“Everything went smoothly and quickly. I consider two days to unlock a problematic Sonim to be fast. There were just two points to note: the difference between the initial and final price, and the warning that if the phone is flagged as stolen, the unlock won't work—even though it was obtained from the device manufacturer. It’s unclear whether an already activated code would stop working or if the network connection would simply drop. Overall, though, the service is 100% reliable—they really do unlock the device.”
Hi — Charlotte here. Thanks so much for the kind words — glad the Sonim XP3900 was unlocked quickly for you.
A couple of quick clarifications:
- On price: the Eligibility Check is a separate, non‑refundable charge: "Eligibility Check: These checks are non-refundable." Also, "2.1 It is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order."
- On stolen/blacklisted phones: our guarantee doesn't apply to blacklisted handsets: "Guarantee does not apply where handset appears to be BLACKLISTED..." and "if we undertake an unlock and you find out the phone is in fact logged as lost, stolen or abused, we cannot then refund your payment. We will undertake the job you request but cannot legally make a 'blacklisted' handset work again." In short, if the carrier later blacklists the IMEI the network will block service and an unlock cannot override that.
Your order shows "Unlock Complete" — to finish for non‑iPhones, follow the email instructions and enter the unlock code provided: "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;"
If the code stops working or you lose network, reply with your order number and I’ll check it right away. Thank you again for the feedback — we really appreciate it.
Hi — thank you so much for the kind words! I’m really pleased your iPhone 11 Pro (EE UK) was unlocked quickly after we escalated to the manufacturer and shows as "Unlock Complete." If you need any help finishing the iPhone unlock (connect to Wi‑Fi and restart the phone) or anything else, just reply here — happy to help.
— Charlotte
Hi — thank you so much for the kind words! Glad it was fast and helpful. Your iPhone 15 on EE UK shows as "Unlock Complete" (order Sep 25, 2026). To finish the process, please "connect the phone to WiFi and turn the phone off and then on;" as noted in our terms. If anything isn’t working, reply here and I’ll get it sorted.
— Charlotte
“I got a brand new IPhone Pro Max 18 from Costco Los Angeles and my phone was locked to T-Mobile USA followed by my new phone has been unlocked by you so I can use any carriers around the world for me, thank you so much.”
Hi — thank you for the lovely feedback! I'm glad your iPhone 18 Pro Max from Costco (locked to T‑Mobile USA) has been unlocked — our system shows your order placed on Sep 24, 2026 as "Unlock Complete." To finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything isn't working, reply here and I'll help right away.
— Charlotte
“Sadly not as advertised.
Says £15 to start with and then gets you to a second stage and asks for a further £30. This then took around 15 mins to finish.
Offered £10 for a review but still made it £25 more than I expected.
Service was easy to understand but extra charges for you doing the work was not worth it”
“I was very pleased with the service as the unlock completed extremely quickly. There was also very little I needed to do as the process is automated.
I was especially pleased about how convenient it was. I would highly recommend the service.”
Hi — thanks so much for your lovely review! I’m Charlotte and I’m delighted the unlock completed quickly and was so convenient for you. Your order shows as "Unlock Complete." If you need to repeat the final step for iPhones, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If you need anything else, just reply and I’ll help. Thanks for recommending us!
Hi — Charlotte here. Thanks for the kind words — glad our team could help when the instructions were tricky.
I can see your order (placed 06 Jun 2026) is marked "Unlock Complete" and your codes are NCK=0729583920408205 MCK=0581625284253062. As our terms say, "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions."
Please insert an incompatible SIM, power on and enter the NCK when prompted (use the MCK only if asked). If it doesn’t prompt or you still need help, reply with a photo of the screen or your order number and I’ll guide you through it.
“I am satisfy with the service they unlocked my iphone 17 pro max from tmobile remotely in a couple of minutes they are no to clear with the price to unlocked but the procces is secure”
Hi — thanks for the kind words! I’m glad your iPhone 17 Pro Max was unlocked from T‑Mobile quickly and securely — our system shows your order status as "Unlock Complete".
About the pricing: you were charged $24.99 for the Eligibility Check and $68 for the Standard Unlock. As our terms state, "Your purchase will appear on your card statements as Direct Unlocks." If you’d like a detailed receipt or a breakdown of those charges, reply with your order number and I’ll get that for you. Also please note, "Eligibility Check: These checks are non-refundable."
Thanks again — happy to help with any other questions.
Charlotte
“El servicio ha sido excelente, y lo más importante es que se realizaron varias pruebas hasta que me llegó un email confirmado el desbloqueo. Fui a las configuraciones de mi iPhone y efectivamente tenía la leyenda “sin restricciones”. Por favor tengan paciencia, en el proceso!! Muchas gracias por el buen servicio.”
Hola, soy Charlotte. ¡Gracias por tus amables palabras! Me alegra que tu iPhone ahora muestre "sin restricciones" y que nuestras pruebas hayan solucionado el problema. Tu pedido (realizado el 21 de septiembre de 2026) muestra "Desbloqueo completado".
Como se indica en nuestras instrucciones, para iPhones puedes finalizar el proceso conectando el teléfono a Wi-Fi, apagándolo y volviéndolo a encender. Si todo parece correcto, ya está todo listo. Si encuentras algún problema, responde aquí y te ayudaré de inmediato. ¡Gracias por tu paciencia y por elegir Direct Unlocks!
