“Im not happy with your service waited longer then stated and when received code consisted with letters and numbers but the prompt only allowed to input numbers i also had to pay twice $33 and then $81 a bit excessive for a unless code .”
Hi — I’m sorry this has been frustrating and thanks for the feedback. I can help get this sorted.
A few quick points so we can move forward:
- Times can vary — as our terms explain “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.” I’m sorry yours took longer than expected.
- For Android phones: “An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device.” If your Blade A3 Plus did not show an unlock prompt when using an incompatible SIM, the numeric-only prompt would prevent entering a code that contains letters.
- Your payments are: AUD35.99 (Eligibility Check) and AUD81 (Standard Unlock). Please note “Eligibility Check: These checks are non-refundable.” We can still attempt to get your phone unlocked with the code you were given, and if we work with you and the code truly cannot be made to work we will follow our refund rules.
Next step for me to help: please confirm whether the phone showed an unlock/code prompt when you put in an incompatible Telstra SIM, and tell me exactly what message or prompt you saw (and whether you tried entering numbers only). Once you reply I’ll escalate to a technician right away and we’ll try to get it working.
— Charlotte
“i believe it might have unlocked my phone. Under the settings it still says sim locked. but when I search the IMEI number online, it says SIM unlocked. So I believe it might have worked. I will find out tomorrow when I go to the T-Mobile store to get a new eSIM. I really got my fingers crossed that it works after paying $100 to get it unlocked. They say $24 at first, but that is just for the initial check. It is in another $65 which they do not clearly tell you that in the beginning or I did not read it could very well be my fault but if it worked, I’ll be happy either way”
Hi — I can see your order (placed Jul 16, 2026) shows status: "Unlock Complete" and your payments were $24.99 (Eligibility Check) plus $68 (Standard Unlock).
Please try this first — as our T&C say for iPhones: "connecting the phone to WiFi and turning the phone off and then on;" — that often finishes the activation. If Settings still shows SIM locked but the IMEI check reads unlocked, try updating carrier settings or Reset Network Settings, then restart again. If you’re going to the T‑Mobile store tomorrow to add an eSIM, that should also confirm it.
If it still won’t activate after those steps and the eSIM, reply here and I’ll get this looked into for you. Fingers crossed it’s done — please let me know how it goes.
— Charlotte
Posted 5 days ago
Please try this first - Connect the phone to WiFi and turn the phone off and then on. This should complete the unlock. If Settings still shows SIM locked, try updating carrier settings or Reset Network Settings, then restart again. If you’re going to the T‑Mobile store tomorrow to add an eSIM, that should also confirm it. Any issues, please contact Live Support in your tracking page and we'll rectify any issues immediately.
Hola, soy Charlotte. ¡Gracias por tus amables palabras! Me alegra que todo haya salido según lo previsto. Tu pedido (realizado el 15 de julio de 2026) muestra el estado: "Desbloqueo completado". Para finalizar el proceso en tu iPhone 14, sigue nuestras instrucciones: "iPhones: conecta el teléfono a la red Wi-Fi, apágalo y vuelve a encenderlo". Si algo sigue sin funcionar correctamente, responde aquí y te ayudaré de inmediato.
Hi — thanks so much for the feedback! I’m Charlotte. Your order (placed Jul 16, 2026) shows status: Unlock Complete for your iPhone 13. To finish, follow our iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on." If it’s not unlocked after that or you need anything else, reply and I’ll help right away.
“I had a great experience with Direct Unlocks. They successfully unlocked my iPad, and the process was straightforward and easy to follow. The instructions were clear, and my device was unlocked without any issues. Their customer service was responsive and kept me informed throughout the process. If you’re looking for a reliable service to unlock your device, I would recommend Direct Unlocks based on my experience.”
Hi — thanks so much for the lovely review! Really glad your iPad 3G (Verizon USA) was unlocked smoothly. I can confirm your order from Jul 14, 2026 is marked "Unlock Complete" and both payments ($24.99 and $68.00) were applied.
To finish, follow the final step: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — the same process works for iPads. If you need anything else, just reply here.
— Charlotte
Hola, soy Charlotte. ¡Muchísimas gracias por tu reseña! Me alegra que te haya resultado rápido y sencillo. Tu pedido muestra "Desbloqueo completado". Para finalizar el desbloqueo del iPhone, solo tienes que seguir estas instrucciones: "iPhones: conectar el teléfono a la red Wi-Fi, apagarlo y volver a encenderlo". Si necesitas algo más, responde y te ayudaré.
Hi — thanks for the tip and for your patience! I can confirm your order placed on Jul 5, 2026 for your iPhone 16 (T‑Mobile USA) shows: Unlock Complete.
To finish the process, please follow the iPhone instructions: "connecting the phone to WiFi and turning the phone off and then on;" If anything still looks locked or you need a hand, reply here and I’ll help right away. — Charlotte
“The service was 5-star and transparent; had the work not been carried out, a full refund would have been issued immediately, with no fees. I recommend this service to anyone who needs it.”
Hi — thank you so much for the 5-star review and recommendation! I'm glad your iPhone 15 (T-Mobile USA) order from Jul 7, 2026 shows "Unlock Complete" — enjoy your unlocked phone.
As our terms state, "All of the products on our websites are covered by our 100% Money Back Guarantee." And specifically, "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service." Happy we didn't need to use that here.
If you need any help finishing the unlock steps, just reply and I’ll assist. — Charlotte
Hi — thanks so much for the lovely feedback! Glad it was fast for you. Your order shows "Unlock Complete" — to finish on your iPhone 15 Pro Max, please "connect the phone to WiFi and turn the phone off and then on" as per our instructions. If you need any help, reply here and I’ll sort it. — Charlotte
“Very good service the live chat support ie awesome they solved my problem within a day i recommed it to very facing imei and sim blockade or operator bloackade issues :)”
Hi — Charlotte here. I'm sorry it feels that way. Our records show your order (placed Jul 13, 2026) status is "Unlock Complete."
Please try the iPhone unlock steps listed in our terms: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — then insert a different carrier SIM to confirm it’s working. If you still see a lock message, tell me exactly what the phone displays (or share your order number/IMEI) and I’ll escalate to our tech team right away.
Note: if the device needs a Premium Service it would be shown in your status — I can check that for you. Thanks — Charlotte
“I couldn't believe how fast and good this service went to have a device (unlocked)
Iphone 15 (2) e Sims
Took 2 Days 2.5 Days with new Carrier
Get on DirectUnlock website follow instruction get email updates follow them for live update of the unlocking and contact your Carrier and bam your calling texting etc well worth it and was so easy Thanks
No Sim Restriction was the outcome !!!!”
Hi — thanks so much for the great review, glad it went smoothly!
Your order (placed Jul 11, 2026) is showing "Unlock Complete". To finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you have any trouble with calling/texting on your new carrier, reply here and I’ll help sort it ASAP.
— Charlotte
Hi — Charlotte here. Thanks so much for the lovely review — we’re thrilled your iPhone 11 (order placed 11 Jul 2026) was unlocked quickly and easily and that you’d recommend us. Your order status shows "Unlock Complete" — if you need the final step again, our instructions say: “iPhones: connecting the phone to WiFi and turning the phone off and then on;”.
If anything else crops up, just reply and we’ll help.
Hi — Charlotte here, thanks so much for the kind words!
I can see your order (placed Jul 10, 2026) is showing "Unlock Complete" for your AT&T iPhone 14 Pro Max. To finish the process, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;".
If anything isn’t working, reply with your order number and I’ll sort it out right away.
Hi — Charlotte here, thank you so much! We're thrilled we could get your iPhone unlocked so quickly. If you haven’t already completed the final step, please follow the iPhone instructions: "connecting the phone to WiFi and turning the phone off and then on;" (Terms & Conditions 8.1).
If you need anything else, reply with your order number and I’ll help right away — really appreciate you naming us your number one!
“The best ever user friendly app to use my device was locked had trouble people reaching me but all the way from South Africa AT & T is the best I could recommend to anyone to use even filling in your card details worry less you safe 😊”
Hi — Charlotte here. Sorry you’re having trouble — I can see your DirectUnlocks order placed Jul 10, 2026 for an iPhone 14 Pro Max (IAM Morocco). Your payments: $24.99 Eligibility Check + $68 Standard Unlock, and your order status is "Unlock Complete."
Please complete the iPhone unlock by following the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms §8.1). If it still shows locked after doing that with a non-compatible SIM inserted, reply with your order number and a short video/photo of the phone’s message and I’ll escalate to our technician right away.
Note: "If the iPhone doesn't meet certain criteria ... a Premium Service may be required ... This will be shown in their status." Since your status is Unlock Complete, no further Premium payment should be necessary. — Charlotte
Thanks — so glad you liked the fast process! Your order (placed Jul 9, 2026) shows "Unlock Complete." To finish the unlock, please connect your iPad to Wi‑Fi and restart it. As our terms say: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If you hit any issues or it doesn’t take, reply here and I’ll help get it sorted. — Charlotte
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