“To be absolutely honest it did take a bit longer than I was expecting but that was down to EE. It was easy to track progress and I would definitely use this service again”
Hi — thanks so much for the feedback, really glad tracking was easy and you’d use us again. I’m sorry it took longer than you expected; as our T&Cs say, “These delivery times are variable and can decrease as well as increase without notice…” (Section 6.2).
I can confirm your order status is Unlock Complete. For your Samsung Galaxy A5, please follow the Non‑iPhone instructions: “entering the unlocking codes provided in accordance with the email instructions” (Section 8.1). If you’d like, I can walk you through entering the codes or resend the instructions.
Thanks again — Charlotte
Hi — Charlotte here, sorry this was frustrating. I can see your order (Dec 10, 2025) for an iPhone 15 Plus on T-Mobile USA with payments of $24.99 (Eligibility Check) and $68 (Standard Unlock). Your order status shows “Unlock Complete.”
Please try the standard iPhone steps we send by email: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" then insert the new SIM. If you still see an error or it appears locked, reply with your order number and the exact message shown (or a short video/screenshot) and I’ll get this looked at and escalated right away. If your device needs a Premium Service it will be shown in your status — I’ll confirm that for you.
Merci pour votre avis — ravie que ça marche « nickel » !
Votre commande (placée le 05/12/2025) apparaît comme "Unlock Complete", donc aucun Premium supplémentaire n’est nécessaire. Vous avez payé €26,49 (Eligibility Check) + €54,51 (Standard Unlock). Pour finaliser l’iPhone 15, suivez la procédure indiquée : "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — en clair, connectez‑le au Wi‑Fi, éteignez puis rallumez.
Si vous rencontrez le moindre souci, répondez avec votre numéro de commande et je vous aide tout de suite.
Charlotte
Hi — thanks so much for the feedback, glad it worked quickly for you!
Our records show your iPhone 12 (Spectrum USA) is "Unlock Complete." To finish the process please follow the iPhone instructions: "connecting the phone to WiFi and turning the phone off and then on;" (Terms 8.1).
If anything still looks locked or you need a hand, reply here and I’ll help. — Charlotte
Hi — Charlotte here, so glad we could help with your S24 Ultra!
Your order shows "Unlock Complete." To finish, insert a non‑AT&T SIM and when prompted enter:
NCK: 0863594960640375
MCK: 2937481704273914
If it doesn't prompt for a code or you need any help entering them, reply and I’ll assist. As our Terms say, "Non‑iPhones: entering the unlocking codes provided."
Thanks for the feedback!
“Scam service for sure. They make you wait a week+ for something that takes a phone call and a couple of minutes. In the time it took for them to do this whole operation I figured out how to do it myself. They charge you a small amount of money and then 4x that amount to actually do the service after.”
Hi — Charlotte here. I’m sorry you had a frustrating wait.
I can see your order (Dec 1, 2025) is marked “Unlock Complete” and your codes are:
NCK = 7179064819590973
MCK = 9475385752915838
Quick steps to finish the unlock:
- Power off, insert a non-AT&T SIM, power on.
- When the phone prompts for an unlock code enter the NCK above.
- If it then asks for a second code, enter the MCK.
As a reminder, our instructions say: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" and delivery times are guidelines: "Any timeframes stated are a calculation... and are given as a guideline, NOT a guarantee." If the codes don’t work after we help you try them, our Refund Policy states: "Incorrect Unlocking Code: If, having worked with our technician to get the code to work, and we cannot get the code to work, you'll be refunded."
If you’d like, reply and I’ll walk you through the code entry step-by-step so we can get this sorted quickly.
Hi — Charlotte here, thanks so much for the great review! Really pleased your Samsung Galaxy S10 Lite (Vodafone UK) was unlocked — our system shows your order status as "Unlock Complete". As our terms say, "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions." If you need help with the final steps or want me to confirm anything, just reply — glad you’d recommend us!
Hi — thanks so much, I’m really glad you’re pleased! Your order status is "Unlock Complete." To finish the iPhone unlock please "connect the phone to WiFi and turn the phone off and then on;" — that should complete the process. If anything isn’t working, reply with your order number and I’ll help. — Charlotte
Hola, soy Charlotte, ¡muchas gracias por tus comentarios! El desbloqueo de tu iPhone 13 está completo. Para terminar, conéctate a la red wifi, apaga y vuelve a encender el teléfono: "iPhones: conectar el teléfono a la red wifi, apagar y volver a encender". Si necesitas ayuda o ves algún mensaje, responde aquí y lo solucionaré.
Bonjour, c'est Charlotte. Merci beaucoup pour votre excellent retour ! Je suis ravie que votre iPhone 16 Pro (AT&T USA) soit déverrouillé. Nos dossiers indiquent que le statut de votre commande est « Déverrouillage terminé ». Si vous souhaitez finaliser le déverrouillage, suivez les étapes suivantes : « iPhones : connectez votre téléphone au Wi-Fi, puis éteignez-le et rallumez-le » (Conditions générales, article 8.1). Vous avez payé pour une vérification d'éligibilité et le déverrouillage standard, et tout semble s'être déroulé avec succès. Si vous rencontrez le moindre problème, n'hésitez pas à répondre à ce message, je vous aiderai immédiatement. Profitez bien de votre téléphone !
Hi — thanks so much for the great review, really appreciate it!
I can see your order (placed 05 Dec 2025) shows "Unlock Complete" for your iPhone 12 Pro on AT&T USA, so your device should now be unlocked. To finish, follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything isn’t right, please reply and I’ll help straight away.
Thanks again — Charlotte
Hi — Charlotte here, thank you so much for the lovely feedback! Delighted we could get your iPhone 16 Pro (EE UK) sorted so quickly — your order shows as "Unlock Complete" (placed 05 Dec 2025).
To finish up, please "connect the phone to WiFi and turn the phone off and then on" as per our instructions. If you need anything else, just reply here — we’d be happy to help.
“Worst of the worse 200 dollars spent and the phone isn't even full locked . They told me I still can't use esim and THATS ITS ONLY UNLOCKED IN OME COUNTRY WHATTF”
Hi — I’m really sorry for the hassle. I can see your order (placed Dec 5, 2025) shows Unlock Complete and your unlock code is 3180303187616651.
A few quick points to help:
- For non‑iPhones you must insert a non‑Verizon physical SIM and enter the code when prompted: "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;"
- As our terms explain, "An Android device is only able to be unlocked via a code if the device asks for an unlock code when an incompatible sim card is placed in the device." If the phone doesn’t prompt for a code, "a Remote USB Unlock at an additional fee will be required. This will be shown in their status."
- eSIM profiles can remain carrier‑controlled and may not be affected by a standard code unlock — please try a physical SIM first.
You’ve paid for the Remote USB service, so we can complete the USB unlock for you. Reply with a good time to arrange the remote session and I’ll get it booked right away.
“Not gonna lie I was a little skeptical after them asking for another $106 dollars after paying them $25 to just start the process no idea why they needed the $25 to start but they got the job done before the 7 days that was estimated so I'll give them a 5 star for all that but word to the wise if your just trying ti free it off the network your on just contact them and they can do it for free instead of spending $150”
Hi — thanks a lot for the 5★ and for the heads-up to other customers. Glad we got your Galaxy S22 Ultra unlocked ahead of the estimate.
Just to clarify why you saw the two charges: the $24.99 was an Eligibility Check (we “perform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status” — Terms 7.3) and those checks are non‑refundable (“Eligibility Check: These checks are non‑refundable.”). The unlock service itself started once payment was received (Terms 1.1).
Your order status shows Unlock Complete and the codes you were given (NCK=2937481704273914 MCK=3741908202530429) — to finish on Non‑iPhones you enter the unlocking code when prompted after inserting an incompatible SIM (Terms 8.1). If you want, reply here and I’ll walk you through the final steps or troubleshoot anything.
— Charlotte
“Needed to unlock an old iPhone11 for a child to use with a different carrier. Only took about 10 min to unlock it. Then I was able to add the new SIM card.”
Hi — Charlotte here, thanks for the great review! Really glad the iPhone 11 unlocked quickly and you were able to add the new SIM.
Just a quick note — to complete iPhone unlocks we recommend connecting the phone to Wi‑Fi and restarting it: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms & Conditions 8.1). Your order placed 04 Dec 2025 shows "Unlock Complete" and both payments were processed (Eligibility Check $24.99, Standard Unlock $54).
If you need help with carrier settings or another device, reply here and I’ll get it sorted.
“Great service worked within minutes but then locked up after half an hour tried contactied them told me to send video which i did. Still waiting for contact back but not holding my breath. Cost was £14 but then went up another £30. Sure they will try and get out of it somehow.”
Hi — thanks for the great review, glad it worked so quickly!
Your order (placed 3 Dec 2025) for the iPhone 16 Pro Max on Sky Mobile UK shows "Unlock Complete". To finalise the unlock, please "connect the phone to WiFi and turn the phone off and then on;" as per our instructions.
If anything else crops up, just reply here and I’ll help.
— Charlotte
Thanks so much for the great review — really glad everything worked smoothly! Your iPhone 12 (AT&T USA) shows as "Unlock Complete." To finish the process on iPhones, just connect to Wi‑Fi and turn the phone off and on. If you need anything else, just reply here and I’ll help. — Charlotte
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