“Tuve algunas dudas, pero la única vez que fue necesario escribirle a la parte de apoyo, me respondieron automáticamente sin inconveniente, mi teléfono, ya fue desbloqueado por el operador, sin inconvenientes, tardo un poco y en la descripción me escribían perfectamente los pasos a seguir, y continué realizando los pasos, ya hoy tengo el teléfono desbloqueado sin problema”
Hola, soy Charlotte. Muchas gracias por la actualización. Me alegra mucho que tu iPhone 16 Pro de T-Mobile USA ya esté desbloqueado y que nuestras instrucciones te hayan servido. Como indican nuestros términos y condiciones, para los iPhones el último paso es conectar el teléfono a la red Wi-Fi, apagarlo y volver a encenderlo. Me alegra que haya funcionado y que tu pedido muestre "Desbloqueo completado". Si surge algún otro problema, responde aquí y lo solucionaré. Si estás satisfecho, una actualización rápida en tu reseña sería muy importante. ¡Gracias!
Hi — Charlotte here. Thanks for the update and I’m glad it finally worked! Sorry it took longer than you expected — as our terms say, “Any timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.”
To finish the iPhone unlock please “connect the phone to WiFi and turn the phone off and then on;” If everything’s good, we’d really appreciate you updating your review. Need anything else?
Posted 5 days ago
Thanks for being so patient! We had to get your unlock from the manufacturer as opposed to the carrier which is why it took a little longer.
Hi — thank you so much for the lovely review, that made our day! Delighted everything went smoothly.
Your unlock is complete — to finish on your iPhone XS Max please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need any help or notice anything odd, reply here and I’ll get it sorted quickly.
Charlotte, Direct Unlocks
Posted 5 days ago
Hi — thank you so much for the lovely review, that made our day! Delighted everything went smoothly.
Your unlock is complete — to finish on your iPhone XS Max please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need any help or notice anything odd, reply here and I’ll get it sorted quickly.
Charlotte, Direct Unlocks
Hi — Charlotte here. Really glad we got everything squared away and your order shows "Unlock Complete." Sorry it took longer than you’d hoped — as our Terms state, "Any timeframes stated are a calculation... and are given as a guideline, NOT a guarantee" and "Delivery times are guidelines...These delivery times are variable" (T&C 1.1 & 6.2).
If everything’s working now I’d appreciate you updating your review — and if you have any other issues (e.g., the phone doesn’t prompt for a code) let me know and I’ll help right away.
“I was sceptical at first. I thought my phone will be unlocked immediately. However when I messaged them they responded quickly and explained to me that certain phones (like my samsung s6) can take time and it is not always instant. After this reassurance I waited couple of days and then I received the instructions on how to unlock my phone which was simple. Good clear communication from them made it easier for me to understand the process and I was then able to unlock my phone and now I can use any sim.”
Hi — thanks so much for your feedback, glad our team could reassure you and make the process simple.
Your experience matches our instructions: as stated in our Terms, "Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;" — glad the steps worked and you can now use any SIM. If you need any further help with another device or have questions about your unlock, just reply and I’ll help.
— Charlotte
Bonjour, je suis Charlotte. Je suis désolée pour ce désagrément. Votre commande (passée le 28 mars 2026) indique « Déverrouillage terminé » et les codes que nous vous avons envoyés sont : NCK=31599208, MCK=86345549, RGCK=00000000, EXTRA=20617324. Veuillez essayer ceci : - Insérez une carte SIM incompatible et allumez le téléphone. Lorsqu'il vous demande un code de déverrouillage SIM/réseau (souvent indiqué comme « Code PIN de déverrouillage réseau SIM » ou « Clé de contrôle du verrouillage réseau »), saisissez le NCK : 31599208. - Le MCK (86345549) n'est nécessaire que si le téléphone se verrouille après plusieurs tentatives infructueuses. Conformément à nos instructions : « Pour les appareils autres que les iPhones : saisissez les codes de déverrouillage fournis selon les instructions de l'e-mail. » Si le code ne fonctionne toujours pas, notre politique de remboursement stipule : « Code de déverrouillage incorrect : si, malgré l’intervention de notre technicien, le code ne fonctionne pas, vous serez remboursé. » Veuillez noter également : « Vérification d’éligibilité : ces vérifications ne sont pas remboursables. » Je transmets votre demande au niveau supérieur. Veuillez nous envoyer une photo du message exact affiché à l’écran (ou confirmer ce que vous voyez) afin qu’un technicien puisse vous aider immédiatement. Merci, Charlotte.
Hi — Charlotte here. So glad everything went smoothly and your phone was unlocked within an hour!
Our records show your order (placed Mar 30, 2026) is "Unlock Complete." To finish the process, please follow the iPhone steps: "connecting the phone to WiFi and turning the phone off and then on;" If you hit any snags, reply here and I’ll help right away.
“I used this service to unlock my phone, and unfortunately the process was very frustrating and drawn out. Initially, I was charged a small fee (around $25), but after about a week I was asked to pay an additional $68. Then again, another week later, I was told I needed to upgrade to a higher-tier service for an extra $150. This pattern continued, with new charges being requested each week.finally they asked for a premium payment of like $170
In the end, the total amount I paid was essentially the same as what my original carrier would have charged, except the process took nearly a month and involved multiple unexpected payments. Refunds were not offered—only credits to be used on their website, which was disappointing.
To be fair, my phone was eventually unlocked, but the overall experience was time-consuming, costly, and lacking transparency. My honest recommendation would be to go directly through your carrier or look for a more straightforward and upfront service.”
Hi — I’m Charlotte. I’m really sorry this was so frustrating and took so long. Our records show your order (placed Mar 20, 2026) is now “Unlock Complete” and that you made four payments: $24.99 (Eligibility Check), $68 (Standard Unlock), $174 (Premium Service) and $383.99 (Premium Service).
A few points from our terms to explain what happened:
- Eligibility checks are non‑refundable: "Eligibility Check: These checks are non-refundable."
- Once paid an order starts immediately and can’t be cancelled: "It is not possible to cancel your order once it is paid for."
- Premium Services apply to iPhones: "Premium Services are only relevant to iPhones."
- Premium payments are refundable only if the Premium attempt fails: "Premium Services which fail - both your Standard and Premium payments will be fully refunded back to your card if it is not possible to unlock your device having tried Premium Service."
Because your unlock completed, refunds aren’t automatically available under those clauses. To finish, please follow the iPhone instructions if you haven’t already: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
I genuinely want to make this right. I can open an internal billing review to confirm the charges and see if a goodwill credit note can be offered for the poor experience (I can’t promise a refund). Would you like me to start that review or help with any final steps to confirm your phone is fully unlocked?
Thanks so much — glad it was faster than expected! Your order (placed 29 Mar 2026) shows "Unlock Complete" for your iPhone 14 Plus (Verizon USA). To finish, please "connect the phone to WiFi and turn the phone off and then on;" per our unlocking instructions. If you need any help completing that, just reply and I’ll sort it. — Charlotte
Hi — thanks for your review and sorry for any hassle. I can see your order (placed 28 Mar 2026) for an iPhone 17 Pro Max on AT&T USA with two payments: $24.99 (Eligibility Check) and $68 (Standard Unlock), and the status shows "Unlock Complete".
Please follow the iPhone unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — once you’ve done that, your phone should be unlocked. If it still shows a message or won’t accept the new SIM, reply with the exact message or a photo/screenshot and I’ll check it for you right away.
Thanks,
Charlotte
“...habe so etwas noch nie gemacht, aber da meine Tochter unbedingt mein iPhone wollte habe ich den Dienst ausprobiert. Anfangs noch etwas skeptisch, bin ich danach total davon überzeugt worden. Problemlos und wesentlich schneller als befürchtet. Daumen hoch - nächstes Mal wieder.”
“Total scam, I’ve just been scammed by them just now people don’t fall for this Directunlocks they will take your money and your phone will still be locked”
“It was a simple and stress free experience. I made an error to start over the process so I was double charged. It would’ve been great to receive a refund instead of a credit note which I probably won’t need.”
“Excelente servicio. Como todo, al principio uno tiene dudas si será real o no, pero en efecto mi celular se desbloqueó sin problema alguno, cosa que no pude hacer directamente de la página del proveedor. Recomendados al 100%.”
“The service experience overall was good. I am glad I was able to get an unlock for my phone. I am glad it was mostly automatic and did not need to enter any codes. It took a few days but finished earlier than expected. Overall would recommend the service to others.”
“I actually thought this was a scam at first. I was going to contact the Attorney General so I could get a refund issued but I woke up the next morning and my phone was unlocked. I proceeded to connect with my current wireless supplier. Everything worked out great. the service was kinda long, but overall it was worth the wait so before using this service if you don’t have patience, that is something you will need to move forward with this process”
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