Hola, soy Charlotte. Veo que tu pedido (realizado el 5 de agosto de 2026) muestra el estado: Desbloqueo completado. Para iPhones, el último paso se realiza en tu dispositivo. Por favor, intenta estas comprobaciones rápidas primero: 1. Conecta el iPhone a Wi-Fi, apágalo y vuelve a encenderlo, como indican nuestros Términos y Condiciones: "iPhones: conectar el teléfono a Wi-Fi, apagarlo y volver a encenderlo". 2. Retira y vuelve a insertar la tarjeta SIM de Kolbi (ICE) Costa Rica, o prueba con una tarjeta SIM de otro operador para confirmar que está desbloqueado. 3. Asegúrate de que el teléfono no esté bloqueado por activación/iCloud. Nuestra política establece que el desbloqueo de la SIM no funcionará si el dispositivo está bloqueado por activación. Si aún aparece como bloqueado, dime el mensaje exacto que ves (por ejemplo, "SIM no compatible", "Bloqueo de activación", "Sin servicio") y adjunta un vídeo corto o una captura de pantalla. Si ves el mensaje "SIM incompatible", ten en cuenta que: "Se requiere prueba en forma de vídeo". Una vez que tenga eso, investigaré y lo solucionaré.
Hi — Charlotte here. Thanks for the update — I’m really glad it worked for you.
To finish the process for iPhones, please follow the unlock steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" (Terms & Conditions 8.1). With your order showing "Unlock Complete" for the iPhone 11 (KDDI Japan, placed Aug 2, 2026), you should be all set.
If anything still looks off, reply here and I’ll help.
Bonjour, merci pour votre retour. Je suis ravie que le déblocage ait été plus rapide que prévu et qu'il fonctionne correctement. Je suis désolée pour la confusion concernant le paiement en deux fois. Nos conditions générales précisent que « Votre achat apparaîtra sur vos relevés de carte sous la mention Déblocages directs » et qu'« Il est impossible d'annuler votre commande une fois payée. Les précommandes, la vérification d'éligibilité et les frais de déblocage sont facturés immédiatement après la validation de votre commande. En cliquant sur Paiement par carte bancaire, vous souhaitez que la commande soit traitée immédiatement. » Si vous le souhaitez, je peux vous envoyer un récapitulatif détaillé de vos trois paiements (5,99 €, 22,99 €, 54 €) ainsi que les reçus pour plus de clarté. Il vous suffit de répondre à ce message et je vous les enverrai. Merci encore, Charlotte
Hi — Charlotte here. Thanks so much — glad you had a great experience! Your order shows "Unlock Complete." To finish the iPhone unlock please connect to Wi‑Fi and turn the phone off and then on. As our Terms state: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" Need any help with that?
“Fantastic service. Literally saved me a lot of headaches and a lot more time. The two step process was clearly explained that allayed all my doubts. True professional service and great communication that helped me to calm my anxiety about the whole process. Money super well spent. Thank you guys. Happy unlocking 😀”
Hi — thanks so much for the lovely review! Really pleased we could save you time and ease your worries with the two‑step process for your AT&T iPhone 5. To finish off, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else crops up, just reply here — happy to help.
— Charlotte
“Excelente servicio y demasiado rápido el proceso a comparación de otros lugares donde fui a cotizar tienen un precio accesible , lo recomiendo porque puede ir uno verificando cómo va el proceso de desbloqueo constantemente seguramente lo atizaré en una próxima ocasión para desbloquear otros dispositivos.”
Hola, ¡muchísimas gracias por tus amables palabras! Me alegra mucho que tu iPhone 16e (Cricket USA) se haya desbloqueado rápidamente y que el seguimiento haya facilitado el proceso. Agradecemos tu recomendación y esperamos poder ayudarte a desbloquear más dispositivos en el futuro. Si surge algún problema, responde aquí y te ayudaremos de inmediato. — Charlotte
“Recibí el código en el tiempo requerido, funcionó al 💯, recomiendo está página, excelente, confiable, mi redmi sin problemas, agarró bien la otra sim de otra compañía, Gracias.”
Hola, soy Charlotte. ¡Muchísimas gracias por tus amables palabras! Me alegra mucho que tu Redmi 25128RN17L (AT&T México) aparezca como "Desbloqueo completado" y que el código 6504333397343102 haya funcionado y reconocido tu otra tarjeta SIM. Como indican nuestros Términos y Condiciones: "Dispositivos que no son iPhone: introduce los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico" (Términos y Condiciones 8.1). Si necesitas ayuda con otro teléfono o cualquier otra cosa, no dudes en responder; con gusto te ayudaré.
Hi — Charlotte here. Thanks for your feedback.
Good news: your order (placed 01 Aug 2026) shows status: "Unlock Complete" for your iPhone 16 Pro Max on Sky Mobile UK. As per our terms, to finish the iPhone unlock you need to "connect the phone to WiFi and turn the phone off and then on;" — please try that now.
If the phone still shows a message or won’t accept other networks, please reply with a photo/screenshot of the exact message and I’ll get this sorted for you right away.
“Was very sceptical about using Direct Unlocks but how wrong was I. They sorted out my request and I was able to use it the very next day on different network. I would recommend this company to anyone that is looking to get there item unlocked.”
Hi — thanks so much for the lovely review! Really pleased your ALCATEL 9032X is working on the new network and that we could help so quickly. Your order shows "Unlock Complete" and, as our terms state, "Completion of the unlock process is made by email notification... Non‑iPhones: entering the unlocking codes provided" — if you need any help entering your code (6173228723940044) or anything else, just reply here and I’ll help.
Thanks again,
Charlotte
“SCAM ALERT!!!! Even after posting a review for not hearing from them for 9 day I still haven’t gotten a response from the so called 24/7 live support. Don’t waste your money . ITS A SCAM!!!!”
Hi — I’m really sorry for the trouble and the radio silence. I can see your order (iPhone 14 Pro Max, Sprint USA) placed on Jul 16, 2026 is showing status: “Unlock Complete.”
Please try these steps first — as per our instructions: "Completion of the unlock process is made by email notification... iPhones: connecting the phone to WiFi and turning the phone off and then on;" Please connect to Wi‑Fi, power the phone off, then on, and try with a non‑Sprint SIM if possible.
If it still shows locked, reply with the exact message you see on screen (or a photo) and confirm the IMEI on your device matches the IMEI on your order. I’ll escalate this immediately to our technicians for a priority review.
One note from our policy: "Eligibility Check: These checks are non-refundable." I understand you’re upset — we want to get this fixed rather than leave you frustrated, so please send the screenshot/message and IMEI and I’ll take it from there.
— Charlotte
Hi — thanks for the great feedback! I’m glad your iPhone 14 Pro Max unlocked so quickly. I can confirm your order (placed Aug 2, 2026 on directunlocks.com) shows Unlock Complete and the payments of $24.99 (Eligibility Check) and $68 (Standard Unlock) were received.
If you need to finish the process, follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — if anything else comes up, reply here and I’ll help.
— Charlotte
Hi — thanks so much for the excellent review! Glad you’re happy with our service. Your order for the Galaxy S25 Ultra (Spectrum USA) shows "Unlock Complete."
As our Terms state: "Completion of the unlock process is made by email notification to the email address provided... Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions." If you need the code resent or any help with the steps, just reply and I’ll get it sorted. — Charlotte
Hi — Charlotte here. Thanks for the lovely review — I’m really glad your iPhone 16 Pro Max unlock (order placed 01 Aug 2026) completed so quickly and you’re happy with the service.
If you need the final step for iPhones: “connecting the phone to WiFi and turning the phone off and then on;” — let me know if anything’s not working and I’ll help. Thank you!
Hi — thanks for the great review! We show your order (placed Aug 1, 2026) as "Unlock Complete" for your iPhone 11 Pro on Turk Telekom Turkey — everything on our end is finished. To complete the process please follow the unlock step: "iPhones: connecting the phone to WiFi and turning the phone off and then on;"
If anything still looks off after that, reply with your order number and I’ll sort it out right away. — Charlotte
“Worked a treat. Obviously there was a bit of scepticism using an online company, however they were as good as their word. Unlocked the iphone within 24hrs. Excellent service,thanks”
Hi — thanks so much for the great feedback! Glad your iPhone 12 Pro Max (AT&T USA) was unlocked quickly and your order shows "Unlock Complete".
If you need help finishing the unlock, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" — or reply here and I’ll assist. Enjoy your unlocked phone! — Charlotte
Thanks so much — really glad Anna could help and that the service was fast!
Your order shows "Unlock Complete." To finish the iPhone 14 unlock please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else comes up just reply here and we’ll sort it.
— Charlotte, Direct Unlocks
Hola, soy Charlotte. Gracias por tu reseña. Veo que tu pedido de iPhone 11 de Sprint USA (realizado el 29 de julio de 2026) muestra el estado "Desbloqueo completado" y que ambos pagos ($24.99 por verificación de elegibilidad + $54 por desbloqueo estándar) fueron recibidos. Por favor, intenta seguir los pasos estándar para iPhone que te enviamos: "iPhones: conecta el teléfono a Wi-Fi, apágalo y vuelve a encenderlo"; luego inserta la nueva tarjeta SIM. Si sigues recibiendo un error, dime el mensaje exacto (o envía un video corto o una foto). Si muestra "SIM incompatible", podemos investigar más a fondo; necesitaremos pruebas para continuar. Nota: "Verificación de elegibilidad: Estas verificaciones no son reembolsables". No buscamos un reembolso; queremos que tu teléfono funcione, así que por favor responde con lo que ves y lo escalaré de inmediato.
Hi — thanks for the feedback, really glad you found our service fast and legit. I can confirm your G Play order (placed 26 Jul 2026) shows as Unlock Complete and your payments were AUD9.99 (Network Check), AUD35.99 (Eligibility Check) and AUD78 (Standard Unlock).
We try to balance speed with official unlocking processes, which can affect price — but I’m pleased it worked for you. If you need any help with the final steps or have questions, just reply here and I’ll sort it out.
— Charlotte
“impulsively paid them to unlock my phone when I could’ve got my phone unlocked for free at AT&T. I ended up having to unlock with with AT&T anyways because it took them forever. What I paid 120 was free and took minutes to complete. Go thru your server to save $$”
Hi — I’m sorry this was frustrating. I can see your order (placed Jul 20, 2026) is marked “Unlock Complete” and you paid $24.99 (Eligibility Check) + $93 (Standard Unlock).
A couple of relevant points from our terms:
- “It is not possible to cancel your order once it is paid for.” (Terms 2.1)
- “Eligibility Check: These checks are non-refundable.” (T&C / Refund Policy)
- Timeframes are “a guideline, NOT a guarantee.” (T&C 1.1 / 6.2)
Because the unlock shows as completed we’re unable to issue a refund for a delivered service. If your phone still needs finishing steps I can resend the iPhone instructions: “iPhones: connecting the phone to WiFi and turning the phone off and then on;”. If you’d like me to review your order and timeline for a goodwill option, please reply with your order number or the email used and I’ll check it right away.
“Cheaper than the other guys and fast!! Didn’t even have to leave my phone or wait. I was able to use my device while it was being unlocked. 1000/10!!!”
Hi — thanks so much for the amazing review! We're thrilled it was cheaper and fast and that you could use your phone while we worked. Your order (placed Jul 20, 2026) shows "Unlock Complete." To finish, please connect your iPhone to WiFi and turn it off and on — as per our instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;". If anything’s not right, reply here and I’ll sort it out. — Charlotte
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