Olá — Lamento que não tenha corrido como esperado. Concluímos a análise do dispositivo, mas não conseguimos efetuar o desbloqueio.
De acordo com nossas políticas: "Verificação de Elegibilidade: Essas verificações não são reembolsáveis." e "Serviços Padrão que falharem e que não forem atualizados para o Serviço Premium serão emitidos apenas com um crédito." Isso significa que a verificação de elegibilidade de R$ 129,90 não é reembolsável, mas podemos emitir um crédito para o seu Desbloqueio Padrão de R$ 309,90.
Se preferir, posso:
- Emitir o crédito de R$ 309,90 agora para uso em um desbloqueio Premium de iPhone (recomendado) ou qualquer outro serviço, ou
- Aplicá-lo para atualizar este pedido para o nosso serviço Premium de iPhone — se o Premium for tentado e ainda assim falhar, "os pagamentos do Serviço Padrão e do Premium serão totalmente reembolsados no seu cartão."
Por favor, responda qual opção você prefere e resolverei isso imediatamente. — Charlotte
¡Hola — muchas gracias por los excelentes comentarios! Me alegra mucho que su iPhone 15 Pro (AT&T Mexico) se haya desbloqueado rápidamente — nuestro sistema muestra que su pedido (placed Sep 20, 2026) tiene el estado "Unlock Complete".
Para finalizar, siga los pasos del iPhone: "conectar el teléfono a WiFi y apagar el teléfono y volverlo a encender;" Si necesita algo más, simplemente responda y le ayudaré. — Charlotte
“Me facilito en el servicio de desbloquear un IPhone 15 Plus. Despues de 3 dias el telefono fue desbloqueado. Unicamente con el pago de revision mas un pago adicional se logro desbloquear el telefono.”
Hola — gracias por tus comentarios, y me alegra que tu iPhone 15 Plus aparezca como "Unlock Complete" después de 3 días.
Siento que pareciera que se necesitaban pagos adicionales — como explican nuestros Términos, "Los pedidos anticipados, la verificación de elegibilidad y los costes de desbloqueo se aplican inmediatamente al realizar tu pedido," y nuestra política también indica "Verificación de elegibilidad: Estas verificaciones no son reembolsables." También puede haber "un precio adicional a pagar por el desbloqueo de la SIM en sí" cuando la verificación muestre que es necesario.
Si necesitas ayuda para terminar la activación, prueba: "iPhones: conectar el teléfono a WiFi y apagar el teléfono y volver a encenderlo;" — o responde aquí y te ayudaré paso a paso.
— Charlotte
Hola, soy Charlotte. Veo que tu pedido (realizado el 20 de septiembre de 2026) muestra "Desbloqueo completado".
Por favor, intenta estas comprobaciones rápidas:
- Sigue nuestros pasos para desbloquear el iPhone: "iPhones: conecta el teléfono a Wi-Fi, apágalo y vuelve a encenderlo"; luego, revisa Ajustes > General > Información > Bloqueo de operador. Debería aparecer "Sin restricciones de SIM".
- Retira cualquier tarjeta SIM física y solicita a T-Mobile que emita/active la eSIM en tu cuenta (los operadores suelen necesitar activar el servicio eSIM).
- Asegúrate de que el teléfono no esté bloqueado por activación. Como indican nuestros términos y condiciones: "Bloqueo de activación de iCloud en iPhones: Contacta al propietario del iPhone para eliminar iCloud... No se reembolsarán los desbloqueos de SIM si el dispositivo no se puede usar debido al bloqueo de activación".
Si aún así no acepta la eSIM, envía una captura de pantalla de la página de Bloqueo de operador y el mensaje de error de eSIM de T-Mobile para que pueda revisarlo.
Hi — thanks so much for the great feedback! Really glad it was quick and easy for you.
Your order shows as "Unlock Complete" — to finish the iPhone unlock please connect to WiFi and restart the phone: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything isn't working, reply here and I’ll help sort it out.
Thanks, Charlotte
“I was very pleased with the handling for unlocking my iPhone 11. I tried several other ways suggested to me on unlocking my phone with no success. Through y’all my phone was unlocked 👍”
Hi — Charlotte here. Thanks so much for your great feedback — I’m delighted we could get your iPhone 11 unlocked!
Our records show your order is "Unlock Complete." For anyone finishing an iPhone unlock, follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need any further help, just reply and I’ll sort it out.
Hi — Charlotte from Direct Unlocks here. Thanks for your review.
I can see your order (placed Sep 20, 2026) for an iPhone 17 Pro Max on T‑Mobile USA shows status: "Unlock Complete". You paid $24.99 for the Eligibility Check and $68 for the Standard Unlock.
Please finish the iPhone unlock by following our instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If that doesn't work, tell me what message you see (or send a photo of Settings > General > About showing IMEI) and I’ll escalate it right away.
Note: "Eligibility Check: These checks are non-refundable." We won’t refund that, but we will keep working to get your phone unlocked.
¡Muchas gracias! Nos alegra mucho que esté satisfecho con nuestro servicio.
Su pedido (realizado el 13 de septiembre de 2026) aparece como "Desbloqueo completado". Para finalizar el desbloqueo de su Moto G Power, inserte una tarjeta SIM no compatible e introduzca su código de desbloqueo: 87617664. Como se indica en nuestros Términos y Condiciones: "Dispositivos que no son iPhone: introduzca los códigos de desbloqueo proporcionados según las instrucciones del correo electrónico".
Si tiene algún problema o necesita ayuda, responda a este mensaje y un técnico le atenderá de inmediato.
— Charlotte
“Excelente servicio! Desbloquearon mi teléfono de Dish sin problemas. Tenía dudas al principio sobre el proceso para desbloquear mi Motorola de la compañía Dish, pero Direct unlock superó mis expectativas. El proceso fue súper claro y 100% efectivo. Mi teléfono quedó liberado para usarlo con cualquier operador. ¡Totalmente recomendados!
¡Gracias!”
Hola — Charlotte aquí, ¡muchísimas gracias por la encantadora reseña! Estoy encantada de que tu Moto G Play de Dish esté completamente desbloqueado y funcione como esperabas.
Si necesitas ayuda para introducir el código o cambiar de operador, con gusto te ayudaré — para dispositivos que no son iPhone, simplemente introduces el código de desbloqueo cuando se te solicite (“Dispositivos no iPhone: introducir los códigos de desbloqueo proporcionados de acuerdo con las instrucciones del correo electrónico”). ¡Disfruta tu teléfono desbloqueado!
Hi — thanks so much for the kind words! Glad the service worked well despite the time difference.
Your Samsung S23 FE shows as "Unlock Complete" and your code is 0201037120345435. For reference, our instructions state: "8.1 Completion of the unlock process is made by email notification... Non-iPhones: entering the unlocking codes provided in accordance with the email instructions;"
If you need help entering the code or anything else, reply here and I’ll get it sorted. — Charlotte
“My phone got unlocked and I’m super grateful and happy However, I was disappointed by the hidden multi-step pricing structure. I was charged an initial $10 USD fee just to check eligibility, followed by an additional $54 USD charge to actually complete the unlock process. While the service ultimately delivered, the initial pricing should be much clearer upfront so customers know the total cost beforehand.”
Hi — Charlotte here. I’m really glad your iPhone 13 Pro Max is unlocked and that you’re happy with the result. I’m sorry you were caught off guard by the multi-step fees — that’s frustrating.
Just to clarify, our terms state that “Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order,” and our Refund Policy says “Eligibility Check: These checks are non-refundable.” I can also see your order status is Unlock Complete and that you paid for both the eligibility check and the unlock.
I’ll pass your feedback to the team to make pricing clearer. As a small gesture, I can add a $10 credit to your account for future use — would you like me to apply that?
Thanks for letting us know — Charlotte
Hi — Charlotte here, thanks so much for the feedback! Really glad it was quick for you. Our records show your iPhone 16e (Boost USA) is "Unlock Complete," so you should be good to go. To finish, please connect to Wi‑Fi and turn the phone off and on — as our instructions say: "iPhones: connecting the phone to WiFi and turning the phone off and then on." If anything’s not right, reply and I’ll help.
Hi — thanks so much for the great review! Glad your iPhone 16 Pro was ready so quickly — our records show your order (placed Sep 17, 2026) is marked "Unlock Complete." As a reminder, to finish for iPhones follow the steps: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else crops up or you want help checking network compatibility, reply here and I’ll help right away. — Charlotte
Hi — thanks so much for the lovely feedback, glad it was quick and easy for you!
Your order shows "Unlock Complete" — to finish the iPhone unlock please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If anything else crops up just reply and I’ll help.
— Charlotte, Direct Unlocks
Hi — thanks so much for the feedback, really glad it was fast and the emails/texts helped.
Your order (placed 14 Sep 2026) shows "Unlock Complete" for your iPhone 14 (AT&T USA). To finish the unlock please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If it's still not unlocked after that, reply here and I’ll help sort it right away.
— Charlotte
“I recently used Direct Unlocks to process an unlock for my phone, and the overall experience was quick and straightforward. The ordering system is user-friendly—you just enter your device details and IMEI number, and the site guides you through the necessary steps without any complicated technical steps. I appreciated receiving clear status updates throughout the wait time, which gave me peace of mind that the request was actually moving along in the system.
Once the unlock was completed, my device connected to the new network immediately with zero issues. The service saved me a trip to a physical repair shop or having to navigate tedious customer support calls with my original carrier. Overall, Direct Unlocks provided a reliable and hassle-free solution, and I would definitely recommend their service to anyone needing to free up their phone for a different provider.”
Hi — thanks so much for the great feedback, I’m really pleased it was quick and hassle-free for you. I can see your order shows "Unlock Complete" and that your device connected straight away — that's exactly what we aim for.
If you need the codes resent or any help entering them, we follow the standard steps for non‑iPhones: "Non‑iPhones: entering the unlocking codes provided in accordance with the email instructions;" — just reply here or to the email we sent and I’ll sort it for you.
Best,
Charlotte
Hola, ¡muchísimas gracias por tus amables palabras! Nos alegra mucho que consideres la plataforma segura. Como indica nuestra política, «Siempre nos esforzaremos por tomar las precauciones necesarias para garantizar que todos tus datos personales se almacenen de forma segura, siguiendo las prácticas estándar del sector».
Dado que tu pedido aparece como «Desbloqueo completado» (realizado el 15 de septiembre de 2026), para finalizar el desbloqueo del iPhone, conecta el teléfono a la red Wi-Fi, apágalo y vuelve a encenderlo siguiendo nuestras instrucciones. Si necesitas ayuda para completar este paso, responde a este mensaje y te ayudaré.
— Charlotte
Hi — thanks for the great feedback! I’m glad the speed worked well for you — your order shows as "Unlock Complete" for your iPhone 13 Pro Max (AT&T USA).
To finish, please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you run into any issues, reply here with your order number and I’ll help straight away.
— Charlotte
Olá, sou Charlotte. Lamento que se sinta assim e quero ajudar a resolver a situação.
Vejo que seu pedido (feito em 15 de agosto de 2026) do Samsung S24 Ultra na Open Chile está marcado como "Desbloqueio Concluído" e seus pagamentos foram: Verificação de Elegibilidade: US$ 24,99, Padrão: US$ 74, Premium: US$ 174.
Conforme nossas instruções, "Para aparelhos que não sejam iPhones: insira os códigos de desbloqueio fornecidos de acordo com as instruções do e-mail;" — tente o seguinte:
- Desligue o telefone, insira um chip SIM de outra operadora (que não seja da Open Chile) e ligue-o.
- Quando o telefone solicitar um código de desbloqueio de SIM/rede, insira o código de REDE: 32056045.
Se o telefone não solicitar um código, nossos termos indicam que um Android pode exigir um desbloqueio remoto via USB.
Nossa Política de Reembolso também diz: "Código de desbloqueio incorreto: Se, após tentarmos com nosso técnico, não conseguirmos fazer o código funcionar, você receberá um reembolso." Portanto, por favor, me diga exatamente o que aconteceu (mensagem de erro, nenhuma mensagem ou o dispositivo já estava desbloqueado) e encaminharei o caso imediatamente para um técnico para solucionar o problema — não vamos deixá-lo na mão.
O que aconteceu quando você tentou usar o código?
Hola, soy Charlotte. ¡Muchísimas gracias por tu reseña! Me alegra que el desbloqueo de tu iPhone 12 haya sido un éxito.
Si necesitas finalizar o confirmar el desbloqueo, sigue nuestras instrucciones para iPhone: «Conecta el teléfono a la red Wi-Fi, apágalo y vuelve a encenderlo» (Términos 8.1). Si tienes algún otro problema, responde aquí y te ayudaré.
