Thanks so much â glad it went smoothly! Our records show your order is "Unlock Complete." If you need to finish the process, please "connect the phone to WiFi and turn the phone off and then on;" and reply here if anything else comes up. â Charlotte
“They got it done. I don't know if there was an error on one of our ends but I couldn't get ahold of live support for 2 days or email them. Finally responded to me and they expedited the process and got done a few hours later. NOTE: after the 20~some dollars for eligibility test there is a 50~some dollar unlock fee. This surprising enough was NOT a scam. They did what they needed to and it worked. I saw other reviews about that they had good communication, so I think it was an error in the system.”
Hi â thanks so much for the update and for sticking with us. Iâm really sorry it took a couple of days to reach support, but Iâm glad we were able to expedite things and that your Motorola Moto G Stylus 5G (Dish USA) is now unlocked (Order Jan 4, 2026 â Unlock Complete). Your unlock code: 88473454.
Quick note: as our terms say, for nonâiPhones you complete the unlock by entering the code we emailed: "NonâiPhones: entering the unlocking codes provided in accordance with the email instructions;" â if you need a refresher on the steps, tell me and Iâll send them again. Also, eligibility checks are a separate charge: "Eligibility Check: These checks are nonârefundable."
Really appreciate you confirming it wasnât a scam and your patience â if anything else comes up Iâll get it sorted right away.
â Charlotte
Hi â Charlotte here, thanks so much for the kind words! We're thrilled you're impressed.
Your iPhone 11 (AT&T USA) shows status: Unlock Complete. To finish the process on iPhone, please follow the instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you run into any issues, reply here and Iâll help right away.
Thanks for recommending us â we really appreciate it!
“Servicio de primera. RĂĄpido y confiable. 100% recomendaos. Te mantienen informados con cada paso que van dando y si tienes dudas. Contestan super rĂĄpido. Llevo 3 equipos desbloqueados y si tengo la nevesita de desbloquear otro no dudare en traerlo”
“I used Direct Unlock to unlock my iPhone 13, and the entire process was incredibly easy from start to finish. The instructions were clear, and I didnât run into any problems at all. Everything moved along smoothly, and I was impressed by how fast and efficient the service was.
What really stood out to me was how timely and reliable Direct Unlock is. My phone was unlocked quicker than I expected, with no hassle or delays. I would definitely recommend Direct Unlock to anyone looking for a simple, fast, and efficient way to unlock their phone.”
“There was anticipation of an immediate result but I should have read the reviews first... this was a slow and steady race.
Cons : The reason for only 4 stars was the unexpected requirement to pay twice for the unlock, Number one was an "Eligibility Check" for $24.99 USD ($37.40 AUD) and then the unlocking request for $59 USD ($88.31 AUD). I was not advised at any time I would need to go through a 2-step process or pay a second amount of money for this unlock. I could have purchased another device for this cost.
Pros: Telstra was useless in providing an unlock code. I requested it many times and all they could say was to return it to the place of purchase for it to be looked at. Too bad if that is a cross-country trip to do that... So frustrating. Entering the IMEI and having Direct unlocks do the leg work and them also getting nowhere with Telstra was not surprising, BUT when they went direct to the manufacturer, I was VERY HAPPY. Yes, it took 6 days to get my code but once the code was entered, my device started working with the Telstra Sim in it.
I would recommend direct unlocks to anyone.”
Hi â thanks so much for the detailed review and for recommending us. Iâm sorry the two-step payment came as a surprise â the Eligibility Check is a separate service and, as our terms state, âEligibility Check: These checks are non-refundable,â and âIt is not possible to cancel your order once it is paid for.â Iâll pass your feedback on so we can make that cost/process clearer at checkout.
Iâm really glad the unlock completed and your ZTE MF910Y started working with the Telstra SIM â our instructions say for non-iPhones to complete the process by entering the unlocking codes provided. If you need any more help with the device or have questions about the order placed on Dec 30, 2025, just reply with your order number and Iâll assist.
â Charlotte
“Absoutely happy atlast - Although I feel the charge of first paying 25$ for verification / validation and followed by additional 54$ again for actual unlock is too much while I am not sure as why the Reason is for pricing
I am happy as the process was smooth/ Hassle free / time saving as I didnt had to go anywhere and just submit online and its taken care off. Yet to reach back home to check and validate”
Hi â thanks for the kind words, and Iâm glad the process was smooth for you!
About the two charges: the first $24.99 was the Eligibility Check and the $54 was the Standard Unlock. As explained on checkout, the Eligibility Check is a separate, up-front service â we âperform a variety of checks, including checking for lost/stolen status, correct network, phone history as well as Activation Lock status.â (quote) The Eligibility Check is non-refundable: âEligibility Check: These checks are non-refundable.â (quote) Also, âIt is not possible to cancel your order once it is paid for. Pre-orders, eligibility check, and unlocking costs are incurred immediately upon placing your order.â (quote)
If an iPhone needs extra work you would have seen a note that âa Premium Service may be required in addition to the Standard Unlocking Payment. This will be shown in their status.â (quote) Your order status shows Unlock Complete, so no further payments should be necessary.
To finish, please connect the iPhone to WiâFi and power it off/on to complete the unlock: âiPhones: connecting the phone to WiFi and turning the phone off and then on;â (quote) â let me know once youâve checked it at home or if anything isnât right and Iâll help.
â Charlotte
Hi â thanks so much for the great feedback! Really glad we could save you time and headaches.
Your iPhone 8 Plus (AT&T USA) is showing as "Unlock Complete." To finish the process please follow the iPhone instructions: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you need any help with that or anything else, reply and Iâll sort it.
â Charlotte
“It honestly took ages. After four days my status read 99% complete, unlock imminent. Then it stayed at that for another 3 days. I reached out to costumer support and they escalated it and it was done about another day later. Honestly $100 is a wild price to have to wait a week for, especially when there are other options.
Also in case anyoneâs wondering, after they unlock your phone they send an email saying theyâll give you $10 back if you leave a review, and then follow that up with âIf you have a problem with your unlock, please don't leave us a bad review.â Not sure what the point of reviews is then.
Glad itâs unlocked tho, customer service got the job done, so thanks
Letâs see how long this review stays up lol”
Hi â thanks for the honest feedback and sorry for the frustrating wait. I can see your order (placed 29 Dec 2025) is marked "Unlock Complete" for your AT&T USA iPhone 14 Plus, and that you paid $24.99 for the Eligibility Check and $68 for the Standard Unlock.
Youâre right that delays can happen â as we state, âAny timeframes stated are a calculation of the previous weeks unlocks and are given as a guideline, NOT a guarantee.â Also, âThese delivery times are variable and can decrease as well as increase without notice... if your unlock is in progress we will immediately notify you of any changes to delivery times and keep you informed right up to the point of unlocking.â
Iâll pass your comments about the review messaging to the team â we appreciate honest reviews and your patience. If anything else isnât working with the phone, please reply here and Iâll get it escalated. â Charlotte
Hi â Charlotte here. Thanks for your feedback â I can see your order placed on Jan 1, 2026 for your Galaxy S25 Ultra (Boost USA). Your order status is "Unlock Complete" and your unlock code is: 1400810036605352.
I can also see your payments: $24.99 (Eligibility Check), $68 (Standard Unlock) and $187.99 (Remote USB Unlock).
Next steps:
- Insert a non-Boost SIM and enter the code (per our T&Cs: "Non-iPhones: entering the unlocking codes provided").
- If your phone does not prompt for an unlock code when a non-Boost SIM is inserted, "you will instead have to use a Remote USB unlock" â and since youâve already paid for Remote USB Unlock, reply here and weâll schedule the remote USB session or walk you through it.
If the code doesnât work when prompted, reply and our technician will assist right away.
“I was so upset I bought a labeled "unlocked" phone for my son for xmas. It's s till not the newest one out but he's a good kid and I wanted surprise him. He was happy but then bummed because we couldn't activate it. I was on Google the next few hrs researching how I could get the phone unlocked. I was so happy I came across you guys. It took almost 2 weeks but its unlocked now. Was easier than I expected it to be.”
Hi â Iâm Charlotte. Iâm sorry for the stress but Iâm really glad it worked out and your sonâs happy â I can confirm your order placed on Dec 25, 2025 shows âUnlock Complete.â
For iPhones please follow the final step: "iPhones: connecting the phone to WiFi and turning the phone off and then on;" If you still have activation trouble, reply with the issue and Iâll help get it sorted right away.
Hi â Charlotte here, thank you so much for recommending us! I can see your Watch Ultra 2 49 (Verizon USA) order placed 02 Jan 2026 is marked "Unlock Complete." If everythingâs working youâre all set â if you need help finishing the setup, please reply and Iâll help right away. For reference, our unlock instructions say for iPhones to "connect the phone to WiFi and turn the phone off and then on;" if your Watch needs further steps, tell me what youâre seeing and Iâll sort it out.
Posted 2 weeks ago
Hi â Charlotte here, thank you so much for recommending us! I can see your Watch Ultra 2 49 (Verizon USA) order placed 02 Jan 2026 is marked "Unlock Complete." If everythingâs working youâre all set â if you need help finishing the setup, please reply and Iâll help right away. For reference, our unlock instructions say for iPhones to "connect the phone to WiFi and turn the phone off and then on;" if your Watch needs further steps, tell me what youâre seeing and Iâll sort it out.
“This is not a scam itâs very true the took a minute but got the job done couldnât be more happy with their service i recommend it i got my phone 16 unlocked”
Hi â thanks so much for the great review and recommendation! Iâm glad your iPhone 16 is unlocked â our records show your order status as "Unlock Complete" for Reseller Flex USA and that we received the Eligibility Check (ÂŁ14.99) and Standard Unlock (ÂŁ71).
If you need to finalise the unlock, please "connect the phone to WiFi and turn the phone off and then on" (our iPhone unlocking instructions). If anything else comes up, reply here and Iâll help. â Charlotte
Hi â Charlotte here. Thanks for the feedback about WhatsApp â Iâm sorry we donât offer WhatsApp support right now; I know thatâs handy and Iâll pass that on.
Your order (placed Jan 2, 2026) shows status: "Unlock Complete." Your Moto G Power unlock code is: 89043051. For nonâiPhones follow the usual steps: insert the new carrier SIM and enter the code when prompted. As our terms say, "NonâiPhones: entering the unlocking codes provided in accordance with the email instructions;" If your phone doesnât prompt for a code or the code doesnât work, reply here or contact us via directunlocks.com live chat/email and weâll troubleshoot.
Just a quick note: the Eligibility Check is nonârefundable ("Eligibility Check: These checks are non-refundable.") â but weâll do our best to get you up and running.
Thanks â Charlotte
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