Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,675 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 13th September 2025

John Pawlik

Direct Stoves 5 star review on 12th September 2025

Sharon

Gillian Bhaskar

Direct Stoves 5 star review on 30th August 2025

Sharon

227

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Service, delivery and after support - would use again without question.”

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Posted 4 months ago

“Easy to order and even delivered on a specified date. Thank you”

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Posted 4 months ago

“Reasonably priced, delivered promptly, products as described. Would recommend.”

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Posted 4 months ago

“I called both direct Stoves and direct fireplaces looking for advice. Both were extremely helpful. I purchased an insert for our new fireplace from direct stoves. Not only was it great value for money it arrived up in Scotland within 48hrs . If we decided to purchase a fire surround it will definitely be from here. They offer a great variety. Their hearths come at very competitive prices too but ours was included in our instalation price . So pleased we found this company .”

Direct Stoves 5 star review on 26th April 2025

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Posted 4 months ago

“Excellent really pleased with the log burner wish we had chosen it sooner”

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Posted 4 months ago

“We ordered our stove, they were very helpful and the stove arrived when they said it would. Our livingroom is much warmer and it's great just watching the flames. So glad we decided to get one. Thank you”

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Posted 5 months ago

“well priced easy to deal with fast delivery good communication would highly recommend”

Direct Stoves 5 star review on 15th April 2025

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Posted 5 months ago

“I ordered a Bushbeck Milano Masonry Oven, however, I found it was too bulky for my small garden. I contacted the customer service team to ask if I could return the item and this was dealt with without any fuss. I was charged a reasonable price for the collection and happy with the overall service. Would recommend Direct Stoves and their supplier.”

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Posted 5 months ago

“Fast service and excellent advice. Highly recommend”

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Posted 5 months ago

“Easy to contact direct stoves by phone who were happy to update me on my order”

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Posted 5 months ago

“Direct Stoves has an excellent range of stoves at the best prices. Delivery was very quick and the item arrived well packaged. Very happy with purchase and would recommend.”

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Posted 5 months ago

“Excellent delivery service. Arrived on time. Driver very helpful.”

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Posted 5 months ago

Hi Jack and Lynne, Our thanks to you both for the kind review. We're glad that you received the Dimplex Fortrose Optimyst electric stove in good time and it's great to see this in use. We appreciate your having taken the time to upload a video of the realistic lighting and vapour effect. Please don't hesitate to let us know if we can offer any other assistance, Kind regards, Direct Stoves & Fireplaces

Posted 5 months ago

“Found exactly what I wanted at an affordable price....and it was here within 48 hours. Can't get much better can it!!!!”

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Posted 5 months ago

“Very happy with our oven and microwave. Speedy delivery and good customer care.”

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Posted 5 months ago

“Easy to order online and book a convenient date for delivery. Received a courtesy call from Direct Stoves to ensure that the delivery date was still correct. Was delivered as expected and cannot fault the service.”

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Posted 5 months ago

“Our 40 year old woodburner had served us well and needed replacing. This stove was recommended by our installer and he said it would be a lot more efficient. We were amazed by the difference. It looks fantastic and gives out more heat. It's just so controllable.”

Direct Stoves 5 star review on 16th March 2025

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Posted 6 months ago

Hi Stuart, Thanks again for your order and for taking the time to review your purchase. The Hamlet Solution 5 Widescreen is an excellent choice for its high (approx. 82%) efficiency and its impressive 5kW output. We always love hearing about fitter recommendations and we're glad that you've been enjoying the Solution 5 Wide so far. If we can offer any further advice or assistance then please do let us know, Kind regards, Direct Stoves & Fireplaces

Posted 6 months ago

“Thanks for the electric stove. We love it.”

Direct Stoves 5 star review on 14th March 2025

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Posted 6 months ago

“Very good, suitable for the area I needed. Easy to install.”

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Posted 6 months ago

“Lovely small stove. Arrived very quickly. Burn very efficiently. Overall very pleased with this stove”

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Posted 6 months ago

“Easy to order the wood burner we wanted, at a competitive price, and service was very good.”

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Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,675 reviews