Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.54

4.5 Rating 1,421 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,421 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 17th April 2024

155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and knowledgeable both at Stanley green at stockport. Very efficient with ordering required stove and accessories with prompt and helpful delivery driver. Needed to rearrange delivery due to snow and ice but came next day”

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Posted 3 months ago

“Good price and great service. Order was simple and arrived when it stated Very pleased”

Direct Stoves 5 star review on 26th January 2024

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Posted 3 months ago

“Purchased an electric stove. Company seems to be reliable and friendly. I has a sales person ring me to explain that my stove would be a long delivery. He helped me look at alternatives, some of which were even cheaper! I opted to keep to the one I had ordered. I did as some point telephone to check on delivery and had a friendly, helpful response. Would recommend. Downside was delivery. Ordered middle October and stove delivered 27th December. Probably a manufacturing problem rather than Direct Stoves.”

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Posted 3 months ago

Hi Valerie, Thank you for your review. It's good to hear that you found our sales team to be so helpful and we hope that you've been enjoying your new electric stove. You're quite right; unfortunately, in this instance there was a manufacturing delay which resulted in an extended lead time, which prompted our having contacted you to suggest alternatives and assist however we could. If you do happen to need any further advice or assistance, don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 3 months ago

“Very helpful and friendly. Thank you”

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Posted 4 months ago

“the lady advising me on the phone was extremely helpful and knowledgable. Because of their kind and approachable manner, I decided to purchase from this company. I was somewhat stressed and actious because my current woodburner (with backboiler) had broken down and was no longer repairable. It urgently needed to be replaced, I was keen to make the correct purchase and needed some advice. To be frank- I was broke and just before Christmas this financial outlay was a problem. The lady seemed genuinely understanding and sympathetic to my situation and didnt rush me. Whearas a competitor company was brisque, pushy and said "all the details are on the website" etc., So I chose your company because of this. I am very thankful. You delivered an excellent boiler, on time, and the delivery driver was extremely helpful too. Overall excellent service”

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Posted 4 months ago

Hi David, Thanks for your message. We're sorry to hear of the issue experienced with your previous wood burner, but it's great to hear that our Sales team was so helpful in finding you a suitable replacement. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“A well made electric stove, smartly delivered. Value for money!”

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Posted 4 months ago

“Excellent company. The stove arrived on time in perfect as described condition. The stove quality is superb, superior to anything else in the price point. Thanks again, would recommend.”

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Posted 4 months ago

Hi David, Thanks very much for your order and for your review. It's good to hear that you received the stove in good time and that you've been impressed by the quality. Your recommendation means a lot to us. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 4 months ago

“Good customer service and prompt delivery.”

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Posted 4 months ago

“I love my little Esse logburner. It arrived swiftly with good communicaiton from Palletline.”

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Posted 4 months ago

“Direct Stoves matched my cheapest price & gave me 0% interest for 12 months. Saving a total of £170. Very good company.”

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Posted 4 months ago

“Very good service and very good communication. Item came on time. Finance was very easy to set up and helpful towards the purchase.”

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Posted 4 months ago

“Very easy to order online. Support staff also very helpful and knowledgeable over the telephone”

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Posted 4 months ago

“Hi. Looking for a new stove and eventually tried Direct Stoves. The response from their customer service/sales team was excellent. I spoke with someone called Jude who was both professional and knowledgeable which made my final choice of fire easy. Delivery was as promised and the driver went out his way to be helpful. Overall a painless transaction and I wouldn't hesitate to use Direct Stoves in the future.”

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Posted 4 months ago

“Excellent service throughout. Customer service were on the ball when needed. Delivery went smoothly and efficiently and I absolutely love my new stove. Thoroughly recommended and would use again.”

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Posted 4 months ago

“Great fast service”

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Posted 4 months ago

“Great experience with Direct Stoves as recommended by my installer, Fantastic product excellent build quality at a reasonable cost.”

Direct Stoves 5 star review on 26th December 2023

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Posted 4 months ago

“Great little stove, very nicely made impressed with the quality. Haven't had it fitted yet, that will be in the new year.”

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Posted 4 months ago

“I bought a log basket recently from this company, it was great quality, nice look and had a great capacity for the logs. The price was very good too. It arrived in good time, packaging in tact and couriers were good. I recommend the product and the company.”

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Posted 4 months ago

“Ordered new glass for my stove. Easy to use website great choice. Dispatched in good time and arrived unbroken. Excellent packaging.”

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Posted 4 months ago

“Great service - I ordered a stove first which arrived perfectly and delivery communication was great. Then I ordered a flue liner kit which was also delivered in perfect time and with good communication. The stove is smart and well-priced as was flue kit. Very happy with stoves direct”

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Posted 4 months ago

Direct Stoves is rated 4.5 based on 1,421 reviews