Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,770 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,770 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great showroom and very helpful staff. Telephone order placed with Kim who sourced a stove exactly as required. Good telephone response from John. Very patient with my concerns regarding dimensions etc. Delivery on time by very pleasant driver. 100yard walk with pallet truck, no problem. Stove now installed and looks great. Use this company with confidence.”

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Posted 4 months ago

“Excellent”

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Posted 4 months ago

“You can speak to a person before ordering your stove in case you have any queries. Stove was delivered as arranged . We've now got it intstalled & working & we are very impressed with it performance & the control you can have over the heat is a plus ! Not regretted losing our open fireplace to install a lovely multipurpose log/coal burner . Thumbs up 👍 and good 😊”

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Posted 4 months ago

“Great service great delivery happy with the product! Would recommend!”

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Posted 4 months ago

“Had same fire in the old house when I moved I bought the same as its an excellent fire”

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Posted 4 months ago

“Excellent service, very easy to install”

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Posted 4 months ago

“From start to finish excellent service From direct stoves, the sales team was very helpful.”

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Posted 4 months ago

“Delivery promised by a certain dated well in advance but never arrived on the day. Too far nirth( Aberdeenshire) for carrier to pick up and deliver on same day. Eventually arrived 3 days later after multiple carrier transfers . But arrived intact Perhaps realistic collection and delivery should be the norm Stove is great”

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Posted 4 months ago

“First class service from start to finish . Friendly, efficient staff on the phone . Very competitive prices. A small problem with our order but it was rectified immediately. We bought the Broseley York Midi , looks great , haven’t really tried it yet as hasn’t been cold enough”

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Posted 5 months ago

“Helpful and friendly staff and my oder was processed quickly. My fire was delivered in less time than expected which was a lovely surprise. Would definitely recommend.”

Direct Stoves 5 star review on 30th September 2025

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Posted 5 months ago

“Very easy to deal with. Order for new stove quickly processed and stove arrived as promised. Although extension legs had not arrived with original order they were dispatched quickly to complete order, very happy with service from Direct Stoves”

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Posted 5 months ago

“Great service. Ordered a Kamado Big Joe 2 pack and a slight delay due to stock levels, the whole pack was delivered on a pallet. Great item and service”

Direct Stoves 5 star review on 29th September 2025

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Posted 5 months ago

“Very easy to deal with very informative everything promised was delivered”

Direct Stoves 5 star review on 13th September 2025

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Posted 5 months ago

“We bought the Dimplex electric log effect stove and we are really happy with it. We had a multi fuel stove before we decided to fit the electric stove but we don't regret it one bit. Its lovely and warm its looks really good too plus no more ashes and smoke its brilliant love it.”

Direct Stoves 5 star review on 12th September 2025

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Posted 5 months ago

“Stove delivered all securely packed, good quality stove and competitively priced and decent warranty on product. Would definately recommend.”

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Posted 5 months ago

“It has been a most excellent experience dealing with Direct Stoves. Everyone we dealt with was so personable and so efficient. We cannot fault them in anyway whatsoever. Also the fitter was fantastic- we have a lovely stove! Thank you everyone.”

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Posted 5 months ago

“We were so impressed with the efficiency of the staff at Bromsgrove. We knew what we wanted and within 10 mins everything was ordered and we were on our way home. Delivery was promised the following Wednesday and it arrived on that Wednesday what more can anyone ask in this day and age. Delighted with our squirrel. We have highly recommended two friends who are thinking of upgrading their log burners. Thank you so much.”

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Posted 6 months ago

“Judith was amazing at her job 👍 So helpful l will definitely use you again thanks”

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Posted 6 months ago

“Direct Stoves were extremely helpful. They were knowledgeable, polite, and very efficient. The stove I bought has been fvitted, and is a great success. Good product, excellent value.”

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Posted 6 months ago

“Excellent service Super quick delivery”

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Posted 6 months ago

Direct Stoves is rated 4.5 based on 1,770 reviews