Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,745 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,745 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 21st December 2025

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an Axon Millbeck, but received a Woodford Turing. A phone call established that they were one and the same, branded differently. Delivered on a pallet to the front of the house and as I hadn't paid for a two man delivery had to manoeuvre it into the house. It was very heavy! It looks great, and seems very well made, consistent with the lifetime guarantee. I'm waiting for it to be fitted so can't comment on performance, but I'd be surprised if it doesn't perform as expected.”

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Posted 2 years ago

“Can't fault Direct Stoves for service and delivery however the quality of the Carron stove supplied is somewhat disappointing. Water came out of joints on first fire up, colour doest match flue and there is no riddle for the Ash?”

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Posted 2 years ago

Hi Mark, Thanks for your review. We appreciate your feedback regarding the stove received, and we're pleased to hear that you've been impressed by the service received from Direct Stoves. The multifuel kit for the Carron stove would typically include a grate, front fire bar and ash pan. We only rarely hear of issues with ash spilling etc. where stoves are overloaded with fuel. This said, if you are still experiencing problems with the stove and if you would like any advice from the customer service and/or technical teams, we'd encourage you to get in touch so that we can advise as needed, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“My stove was delivered just a week ago, it will not be installed for another 2 weeks so too early to judge. But ordering and delivery worked well so I have high hopes.”

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Posted 2 years ago

“I am happy with the my log burner, and only now trying it out. Seems to be working well. But there is no instructions manual around how to use it. The delivery came a day before the date arranged luckily I was home.”

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Posted 2 years ago

Hi, Thanks very much for your review and for taking the time to upload video. It's always great to see a stove in action. That said, we're sorry to hear about the lack of instructions with the stove. If you're still in need of any advice or instruction, don't hesitate to give our team a call and we'll be happy to assist. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Overall good Gentleman fitter very good”

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Posted 2 years ago

“Very pleased with the fire. Staff are very polite and helpful. Delivery driver was also very polite and helpful. The only reason it’s not a five is because the instructions for arranging the coals and logs was not clear to me.”

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Posted 2 years ago

Hi, Thanks for your review. It's great to hear that both the team at Direct Stoves and our delivery partner were polite and helpful. It's a shame to hear that the instructions provided by the manufacturer weren't as clear as you'd have liked. If you are still in need of assistance, our customer service team would be glad to offer further advice. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Purchased an Axon wood stove from Direct Stove, after a quick call to ensure it was in stock and could be arranged on a certain date - order was placed online - delivery in the morning as requested - looks great - just waiting to use in as the nights draw in. I would have preferred a glove to a mitten to open/close the stove door.”

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Posted 2 years ago

“Bought our stove from Direct Stoves. Stove was a great price - we'd shopped around and this was very competitive Had to wait a wee bit as we'd arranged the 2 man delivery. Guys were really good when they came and everything was in order. Can't wait till winter now!”

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Posted 2 years ago

“Brilliant service would have given 5 stars but came a day early,just lucky I was at homeJust waiting to get stove installed”

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Posted 2 years ago

Hi, Thanks for your review and for the positive feedback despite the issue with delivery. We're sorry to hear that the delivery was not made on the expected date. Our shipping partners do try to meet requested delivery dates as closely as we can, though this is ultimately dependent upon the courier in question and there are admittedly instances where it may be necessary to rearrange. Where there is a problem with delivery, we often recommend giving our dispatch team a call so that we can address any issues as quickly and completely as possible. Likewise, if we can offer any advice regarding future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Made a few phone calls to confirm a few things . Very friendly and helpful which made my choice easier. Stove delivered on date arranged . Would recommend this company”

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Posted 2 years ago

Hi Irene, Thanks very much for your review. It's great to hear that the sales team were so helpful in answering your questions. As you mention, we aim to make the ordering and delivery process as quick and easy as possible for customers. Your recommendation is hugely gratifying. If we can help further then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“brilliant stove. the carriage note specified a 7.5 ton lorry, but it arrived on an 18 ton lorry which could not get nearer than 100 yards from the house. the driver was as helpful as he could be, but did not have time/orders to help us beyond that. the stove was very heavy, and required all our ingenuity and a car to get it to the house, which took two hours.”

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Posted 2 years ago

Hi, Thanks for your review. We're pleased to hear that you were impressed with the item received from Direct Stoves. We're also sorry to hear of the difficulties experienced with the delivery. As part of the one man delivery service that we offer, the goods should arrive on a lorry that is about the size of a fire engine, though we do recommend that customers get in touch if they have any more precise requirements or restrictions. The driver would aim to transport the pallet as close to the property as is safe and possible, providing level ground with no steep slopes or gravel driveways. This would be due to the weight and size of many items. For future reference, we do offer a two-man delivery option for customers who might need additional assistance in getting the stove into the property. Thanks again for your order. We trust that you'll let us know if we can assist with any future orders, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Stove is excellent and very attractive. Unfortunately when we ordered we were advised stove was available but then due to demand there was a delay. However it has been worth the wait.”

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Posted 2 years ago

“Direct stores were very good at responding to questions prior to any purchase made. Despatch was prompt. Delivery date was reasonably easy to change when required. Delivery team were very helpful.”

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Posted 2 years ago

“No information received on the delivery, considering size and weight etc.(perhaps I missed it?) One part is damaged, but not a big deal as can glue back on? Spending this sort of money the spacers for fire bricks should have been included. Just honest comments, you asked!”

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Posted 2 years ago

“Very pleased with service. Arrived very quickly. Also I had asked for a price match on 21st February. Had email to say this has been done. Although still awaiting refund. I know this takes a while to process. I'm extremely please with my fire. Many thanks.”

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Posted 2 years ago

Hi Carol, Thanks for your review. We're very pleased to hear that you're happy with the service provided and that the delivery arrived quickly. We can see that our sales team had agreed to process a small discount against your order as a gesture of goodwill, and that this was issued on the 21st February. Refund times from there are ultimately dependent upon the account provider (i.e. the issuing bank) and so beyond our control. This said, we would of course be happy for you to get in touch if we can offer any further advice. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“So easy, delivered as agreed. Now fitted and working. It looks good and produces the heat as expected.”

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Posted 2 years ago

“No complaints, stove seem ok. Instructions for the vents are not there, for example which way you open and close vent on the top of stove. Approximate positions for the bottom two slides when you have fire on, as a newcomer to a stove basic instructions would have been helpful”

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Posted 2 years ago

“I waited a long time for my stove and understood the reasons for the delay. However, I do feel the company could have kept me informed, even on a monthly basis, for a brief update. I felt I had to chase my order and in the end only found out it was in stock when I contacted you again for information. It makes me wonder how long you had had it in your warehouse. Did my e mail prompt you or were you going to contact me by coincidence that same week? The stove is now fitted and looks beautiful. It has not been lit yet though! A word on your delivery courier. The stove was left by the driver to be brought into the house by my 60 year old partner. A tough ask for him considering the weight, 130 kg! It would have been nice for the driver to offer his help.”

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Posted 2 years ago

“Very helpful staff great advice on new stove survey and fitting went well very lpleadrf with product”

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Posted 2 years ago

“Very satisfied with service and product.thank you.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,745 reviews