Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.53

4.5 Rating 1,633 Reviews

88 %

of reviewers recommend Direct Stoves

4.5

Based on 1,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Direct Stoves 5 star review on 25th May 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought our stove from Direct Stoves. Stove was a great price - we'd shopped around and this was very competitive Had to wait a wee bit as we'd arranged the 2 man delivery. Guys were really good when they came and everything was in order. Can't wait till winter now!”

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Posted 1 year ago

“Brilliant service would have given 5 stars but came a day early,just lucky I was at homeJust waiting to get stove installed”

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Posted 1 year ago

Hi, Thanks for your review and for the positive feedback despite the issue with delivery. We're sorry to hear that the delivery was not made on the expected date. Our shipping partners do try to meet requested delivery dates as closely as we can, though this is ultimately dependent upon the courier in question and there are admittedly instances where it may be necessary to rearrange. Where there is a problem with delivery, we often recommend giving our dispatch team a call so that we can address any issues as quickly and completely as possible. Likewise, if we can offer any advice regarding future orders, please don't hesitate to get in touch, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Made a few phone calls to confirm a few things . Very friendly and helpful which made my choice easier. Stove delivered on date arranged . Would recommend this company”

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Posted 2 years ago

Hi Irene, Thanks very much for your review. It's great to hear that the sales team were so helpful in answering your questions. As you mention, we aim to make the ordering and delivery process as quick and easy as possible for customers. Your recommendation is hugely gratifying. If we can help further then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“brilliant stove. the carriage note specified a 7.5 ton lorry, but it arrived on an 18 ton lorry which could not get nearer than 100 yards from the house. the driver was as helpful as he could be, but did not have time/orders to help us beyond that. the stove was very heavy, and required all our ingenuity and a car to get it to the house, which took two hours.”

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Posted 2 years ago

Hi, Thanks for your review. We're pleased to hear that you were impressed with the item received from Direct Stoves. We're also sorry to hear of the difficulties experienced with the delivery. As part of the one man delivery service that we offer, the goods should arrive on a lorry that is about the size of a fire engine, though we do recommend that customers get in touch if they have any more precise requirements or restrictions. The driver would aim to transport the pallet as close to the property as is safe and possible, providing level ground with no steep slopes or gravel driveways. This would be due to the weight and size of many items. For future reference, we do offer a two-man delivery option for customers who might need additional assistance in getting the stove into the property. Thanks again for your order. We trust that you'll let us know if we can assist with any future orders, Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“Stove is excellent and very attractive. Unfortunately when we ordered we were advised stove was available but then due to demand there was a delay. However it has been worth the wait.”

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Posted 2 years ago

“Direct stores were very good at responding to questions prior to any purchase made. Despatch was prompt. Delivery date was reasonably easy to change when required. Delivery team were very helpful.”

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Posted 2 years ago

“No information received on the delivery, considering size and weight etc.(perhaps I missed it?) One part is damaged, but not a big deal as can glue back on? Spending this sort of money the spacers for fire bricks should have been included. Just honest comments, you asked!”

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Posted 2 years ago

“Very pleased with service. Arrived very quickly. Also I had asked for a price match on 21st February. Had email to say this has been done. Although still awaiting refund. I know this takes a while to process. I'm extremely please with my fire. Many thanks.”

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Posted 2 years ago

Hi Carol, Thanks for your review. We're very pleased to hear that you're happy with the service provided and that the delivery arrived quickly. We can see that our sales team had agreed to process a small discount against your order as a gesture of goodwill, and that this was issued on the 21st February. Refund times from there are ultimately dependent upon the account provider (i.e. the issuing bank) and so beyond our control. This said, we would of course be happy for you to get in touch if we can offer any further advice. Kind regards, Direct Stoves & Fireplaces

Posted 2 years ago

“So easy, delivered as agreed. Now fitted and working. It looks good and produces the heat as expected.”

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Posted 2 years ago

“No complaints, stove seem ok. Instructions for the vents are not there, for example which way you open and close vent on the top of stove. Approximate positions for the bottom two slides when you have fire on, as a newcomer to a stove basic instructions would have been helpful”

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Posted 2 years ago

“I waited a long time for my stove and understood the reasons for the delay. However, I do feel the company could have kept me informed, even on a monthly basis, for a brief update. I felt I had to chase my order and in the end only found out it was in stock when I contacted you again for information. It makes me wonder how long you had had it in your warehouse. Did my e mail prompt you or were you going to contact me by coincidence that same week? The stove is now fitted and looks beautiful. It has not been lit yet though! A word on your delivery courier. The stove was left by the driver to be brought into the house by my 60 year old partner. A tough ask for him considering the weight, 130 kg! It would have been nice for the driver to offer his help.”

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Posted 2 years ago

“Very helpful staff great advice on new stove survey and fitting went well very lpleadrf with product”

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Posted 2 years ago

“Very satisfied with service and product.thank you.”

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Posted 2 years ago

“The website and purchasing process were faultless and the delivery date was exactly they promised. Only criticism is that there was no communication from the courier at all, or from Direct Stoves to give a time that it would arrive on the day of delivery, or that it had arrived! If it had gone to the wrong address in error I would be none the wiser that it had been dropped off.”

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Posted 2 years ago

“celsi vr rochester electric stove very good appearance and build quality.direct stoves very helpful and knowledgeable .delivered as quoted .would certainly use again.”

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Posted 2 years ago

“Products are very good . But had issues with delivery. Came on twice different trucks but should of arrived on the same day. Second truck did not arrive until 4days later . 😞”

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Posted 2 years ago

“Very good website and showed stock levels on website which was good,did not get contacted about delivery after over a week so called them and they were helpful and organised my delivery straight away and stove came on time with a professional couriers and well packed,really pleased with the overall service and the stove is fantastic Thanks”

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Posted 2 years ago

“Direct stoves were very helpful, delivery service was not ! Stove was left at driveway gates on a pallet, driver said he had too many more deliveries to make to help me into the house with it. Perhaps Direct stoves should think of using an alternative delivery service ?”

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Posted 2 years ago

“Delivery as agreed but extremely difficult for someone to ring us back regarding an issue we had with missing items. Rang 3 x times and sent 2 x emails. Finally got a call back after 3 days after my husband got irate on the phone. Total lack of customer service. All he wanted was some one to call him back but kept getting robbed off every time he rang being told 'some one will contact you by end of today or tomorrow morning which never happened. Issue was sorted quickly when they finally did take the time to call back. Would have given 5 stars had customer service been acceptable.”

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Posted 2 years ago

“Does what I expect, The rear draft accessory expensive for what it was.”

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Posted 2 years ago

Direct Stoves is rated 4.5 based on 1,633 reviews