Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“FIRE CAME BOX BEEN OPENED AND DAMAGED. VICTORIA SORTED OUT, FIRE PICKED UP NEXT DAY NEW FIRE CAME NEXT DAY ALL OK.”

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Posted 1 year ago

“Review already given”

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Posted 1 year ago

“Excellent service and promt delivery to NE Scotland without extra charges”

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Posted 1 year ago

“First class service from start to finish. Thank you will definitely use again.🤩”

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Posted 1 year ago

“Great communication, fast and efficient. We love our little stove!”

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Posted 1 year ago

“Good price, delivered on the day requested. Haven’t lit it yet but can’t wait!!!”

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Posted 1 year ago

“The purchase and delivery went well but have not had fire installed yet so can't comment on that”

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Posted 1 year ago

“Very pleased with our new Charnwood Stove. It was delivered exactly when I wanted it and now it's fitted, looks really good in our living room. We can't use it yet as the weather has turned warm, but we're looking forward, almost, to the colder weather so we can ligt it up.”

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Posted 1 year ago

“Great customer service and after care above and beyond”

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Posted 1 year ago

“Great service , delivery was great , really disappointed that the stove has slight damaged to enamel”

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Posted 1 year ago

Hi Matthew, Thank you for your review. We're sorry to hear of the issue with the stove upon receipt. For general reference, we do ask that any goods are checked over within 48 hours of delivery and that any issues are reported via dispatch@direct-fireplaces.com. If you are in need of advice or assistance at this stage we would recommend contacting 0161 376 4191 or dispatch@direct-fireplaces.com so that our team can advise further. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Poor communication regarding when the item would be in stock and delivered. Driver then got lorry stuck trying to deliver, despite being advised to phone to get correct route, Direct Stoves then said a £40 re delivery fee would be due!! They did waive this but , it really shouldn’t have been this difficult.”

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Posted 1 year ago

Hi, Thank you for your review. We were sorry to hear of the issue experienced with the delivery. We do aim to pass on any relevant information to our delivery partners, in order to ensure the best possible service. Unfortunately, we cannot always 100% guarantee adherence to delivery instructions because it is a third-party courier service and there may be extenuating factors. Because we had record of your having passed on delivery instructions, our Dispatch team agreed to waive any redelivery charges and we can see that the new delivery was booked accordingly for the following day. With this said, we are sorry for any inconvenience and trust that you are happy with your new appliance now that it has been received. Please do let us know if we can offer any further advice or assistance. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Very helpful and informative sales staff in the store easy ordering process fitting was by their recommended fitter also great service Very happy”

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Posted 1 year ago

Hi Samantha, Thanks very much for your review. It's great to hear that our showroom team was so helpful throughout the order process, and that the stove and fireplace have now been installed. If we can offer any other advice or assistance then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great company to deal with Thanks”

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Posted 1 year ago

“Very pleased with quality and delivery of stove and flue”

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Posted 1 year ago

“Good service and quick delivery.”

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Posted 1 year ago

“Really high quality, and fast delivery. Did the job I needed.”

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Posted 1 year ago

“Disapointing”

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Posted 1 year ago

Hi John, Thanks for your order and for your review. We're sorry to hear of any disappointment. If there is anything that we can do, please don't hesitate to email customerservice@directstoves.com with your query and order details. Our team will be happy to offer any assistance that might be needed. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service from start to finish despite small hiccup , dealt with it excellently. Highly recommended”

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Posted 1 year ago

“Good stove at good price. Had liner fitting kit etc too. Register plate came with no brackets and when I queried it they said they don't supply them as the fitters will supply. My fitter said that's not the case. But he did have some and fitted at no extra charge. When look elsewhere they seem to be supplied with , but no harm done and happy with the price I paid. Burner only had a little kindling fire so far but was surprised how how the burner got from it. Nice little fire.”

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Posted 1 year ago

“Spoke to staff by phone and they were very helpful. Delivery was prompt and in good condition”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,771 reviews