Direct Stoves Reviews

Name: Direct Stoves
Address: 137 Wellington Road North, ,, 137 Wellington Road North, ,, Stockport
Rating: 4.52

4.5 Rating 1,771 Reviews

87 %

of reviewers recommend Direct Stoves

4.5

Based on 1,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Direct Stoves 5 star review on 7th February 2026

241

Anonymous

Anonymous // 01/01/2019

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“We did have a communication problem with our delivery as the haulage company did not deliver on the date it was expected. But once Direct Stoves were told of the problem they chased the haulage company and resolved to our satisfaction”

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Posted 1 year ago

Hi Kevin, Thanks for your review. We were sorry to hear of the issue experienced with the delivery but it's good to hear that our team was so helpful in getting the problem resolved. If we can offer any further advice or assistance then please don't hesitate to get back in touch. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service. Special thanks to Claire”

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Posted 1 year ago

“Great service. Very helpful staff”

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Posted 1 year ago

“After the watch was treated I will make sure everybody knows. I will never recommend Dirct Stoves”

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Posted 1 year ago

Hi Vera, Thank you for your review. We are sorry to hear of any dissatisfaction with the service received. Reading the notes on your order, it appears that our Dispatch team had contacted you to advise that the stove had fallen out of stock but would be available in the near future, so it would only be a short delay regarding delivery. We do appreciate the inconvenience caused but can also see that a manager had contacted you to apologise and to offer a choice of alternatives or a full refund if you were unable to wait. If you are still in need of advice or assistance then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great service and insight.”

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Posted 1 year ago

“Just had a new wood burning stove fitted from direct stoves , looks amazingly had great advice when purchasing and the engineer fitted it with flue liner in a morning , superb job .. winter bing it on!”

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Posted 1 year ago

“Excellent service with fast delivery, would highly recommend”

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Posted 1 year ago

“Very good people to deal with. Fast efficient service and delivery was exactly as stated. 🙂”

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Posted 1 year ago

“Easy order,quick dispatch and smooth delivery. Everything was great and the product looks just what I expected......once installed next week I am sure it will look great. Thanks to all involved.....very professional.”

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Posted 1 year ago

“Ordered the outside log burner, arrived promptly on arranged date. Had small problem with glass cracking when first used. Replacement glass sent within days. Great customer services.”

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Posted 1 year ago

“excellant service and production”

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Posted 1 year ago

“Amazing company, ordered and delivered within three days also better price than anywhere else”

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Posted 1 year ago

“I was promised a delivery notification, however, this never happened and my stove was delivered with no notification. Worse yet, when I called this company to complain I was told someone would contact me, no-one did. I get better customer service from Zara for items that cost fraction of the price, considering the cost of the stove from this company. Shockingly poor service and I would not recommend Direct Stoves, not even to my enemies.”

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Posted 1 year ago

Hi Sanna, Thanks again for your order and our apologies for any inconvenience regarding this order. As you will be aware from the delivery email sent by our Dispatch team after purchase, standard one-man deliveries are generally on a 09:00-18:00 service: "if the depot has the facility, they will text you on the day and if you have not had a text in the morning it is likely that you will receive a text later as your goods might be on an afternoon run". If no delivery notification was received on the day then we can only apologise on behalf of our delivery partners. You can contact customerservice@directstoves.com if you are in need of any further advice or assistance at this stage, Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Great stove”

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Posted 1 year ago

“Customer service before I purchased the fire was faultless. Item needed returning , I couldn't speak to a person. Had to send pictures in of the fire. When they finally accepted I could return the fire I'm still waiting on a refund. I will never buy from this company again”

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Posted 1 year ago

Hi Anne, Thank you for your feedback. We are sorry for any inconvenience regarding the returns process. We can see that our Returns team had in fact contacted you to discuss the reason for the return and that a collection was booked in with a courier within two days of your request being received. As we're sure you can appreciate, our returns team does have to await receipt of the goods before we can process a refund. Notes on your order indicate that the item was received back to us at the end of last week and a refund then processed on the 16/9/24, so this was processed ASAP once in our warehouse. Refund times insofar as the funds appearing via the original payment method are then ultimately dependent upon the account provider and so beyond our control. Regardless, we are sorry for any disappointment. If there is anything else with which we can assist then please don't hesitate to let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent experience from start to finish. Easy to order, clear information, great communication and delivery spot on. Would highly recommend”

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Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

“Although I havent yet had the stove fitted, the process and transaction with Direct Stoves was easy and reliable. Stove came beautifully boxed (solid timber) and packaged, looks as good in the flesh as on the photos. Looking forward to lighting it up and enjoying it.”

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Posted 1 year ago

“Good quality, arrived promptly. Would have given 5 stars but arrived with slight damage and still trying to sort out”

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Posted 1 year ago

Hi Sharon, Thanks for your review. We're pleased to hear that you've been impressed with the quality of the stove overall but we were sorry to hear of the issue experienced with the stove in question. We can see that our customer service team has contacted you to make further arrangements and help resolve this issue. If we can advise further in the meantime then please do let us know. Kind regards, Direct Stoves & Fireplaces

Posted 1 year ago

“Excellent service, no issues with products or delivery 🚚. Will use again”

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Posted 1 year ago

Direct Stoves is rated 4.5 based on 1,771 reviews